The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Sources of Public Service Improvement: A Critical Review and Research Agenda
Abstract
Evidence from sixty‐five empirical studies of the determinants of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.
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Citations
Cites
Organizational Strategy, Structure, and Process
Miles, R. E., Snow, C. C., Meyer, A. D., & Coleman, H. J. (1978) · Academy of Management Review · doi:10.5465/amr.1978.4305755 · Cited by 4,527
Organizational Performance and Multiple Constituencies
Boschken, H. L. (1994) · Public Administration Review · doi:10.2307/976739 · Cited by 92
Cited by
Managing Successful Organizational Change in the Public Sector
Fernandez, S., & Rainey, H. G. (2006) · Public Administration Review · doi:10.1111/j.1540-6210.2006.00570.x · Cited by 949
Dixon-Woods, M., Baker, R., Charles, K., Dawson, J., Jerzembek, G., Martin, G., McCarthy, I., McKee, L., Minion, J., Ozieranski, P., et al. (2014) · BMJ Quality & Safety · doi:10.1136/bmjqs-2013-001947 · Cited by 438
Rashman, L., Withers, E., & Hartley, J. (2009) · International Journal of Management Reviews · doi:10.1111/j.1468-2370.2009.00257.x · Cited by 394
Local Government Management and Performance: A Review of Evidence
Walker, R. M., & Andrews, R. (2015) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mut038 · Cited by 257
Public service motivation and organizational performance in Swiss federal government
Ritz, A. (2009) · International Review of Administrative Sciences · doi:10.1177/0020852308099506 · Cited by 208
Metadata
- Authors
- Boyne, G. A.
- Venue
- Journal of Public Administration Research and Theory
- Publisher
- Oxford University Press (OUP)
- Published
- 2003-07-01
- Volume
- 13
- Issue
- 3
- Pages
- 367-394
- ISSN
- 1053-1858 (ISSN-L)
- 1477-9803
- OpenAlex
- W2097173816
- Cited by
- 682
- References
- 2
- FWCI
- 40.74
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
