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Effects of Transparency on the Perceived Trustworthiness of a Government Organization: Evidence from an Online Experiment

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Grimmelikhuijsen, Stephan G., Meijer, Albert J.·2014·Journal of Public Administration Research and Theory

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Abstract

Although the effect of government transparency on trust is heavily debated, our theoretical and empirical understanding of this relationship is still limited. The basic assumption tested in this article is whether transparency leads to higher levels of perceived trustworthiness. This article uses theories from social psychology to advance our understanding of the effects and mechanism of the relationship between transparency and the perceived trustworthiness of a government organization. Based on these theories, we propose two alternative hypotheses: (1) the general predisposition to trust government, and (2) prior knowledge about the specific issue moderates the relationship between transparency and trust. These assumptions are tested by online experimental research, which demonstrates that these factors indeed affect the relationship between transparency and perceived trustworthiness: changes in perceived competence occur mainly in the group of citizens with high trust and little knowledge, whereas changes in perceived benevolence occur predominantly in the group of citizens with low knowledge and low trust. These findings highlight that prior knowledge and general predisposition to trust should be incorporated in our theoretical models of the relationship between transparency and perceived trustworthiness.

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Authors: Grimmelikhuijsen, S. G., & Meijer, A. J.
Affiliations: Utrecht University (NL)
ORCID: Grimmelikhuijsen, Stephan G.
Meijer, Albert J.
Venue: Journal of Public Administration Research and Theory
Publisher: Oxford University Press (OUP)
Published: 2012-11-05
Volume: 24
Issue: 1
Pages: 137-157
ISSN: 1053-1858 (ISSN-L)
1477-9803
DOI: 10.1093/jopart/mus048
OpenAlex: W2137678636
Cited by: 678
References: 92
Citations by year: 2026: 146 · 2025: 86 · 2024: 54 · 2023: 54 · 2022: 65 · 2021: 43 · 2020: 42 · 2019: 39 · 2018: 33 · 2017: 35 · 2016: 32 · 2015: 26 · 2014: 16 · 2013: 7
FWCI: 78.10
Type: journal article
Language: en
Open access: green
dspace.library.uu.nl
Licence: other-oa
Locations: Journal of Public Administration Research and Theory (publishedVersion, public-domain)
Utrecht University Repository (Utrecht University) (submittedVersion, other-oa)
Topics: Social Sciences › Political Science and International Relations › E-Government and Public Services
Social Sciences › Public Administration › Public Policy and Administration Research
Social Sciences › Law › Administrative Law and Governance
Keywords: government transparency, perceived trustworthiness, public trust in government, perceived competence, perceived benevolence, prior knowledge, public trust, government organizations

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Effects of Transparency on the Perceived Trustworthiness of a Government Organization: Evidence from an Online Experiment

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