The second wave of digital-era governance: a quasi-paradigm for government on the Web
Abstract
Widespread use of the Internet and the Web has transformed the public management ‘quasi-paradigm’ in advanced industrial countries. The toolkit for public management reform has shifted away from a ‘new public management’ (NPM) approach stressing fragmentation, competition and incentivization and towards a ‘digital-era governance’ (DEG) one, focusing on reintegrating services, providing holistic services for citizens and implementing thoroughgoing digital changes in administration. We review the current status of NPM and DEG approaches, showing how the development of the social Web has already helped trigger a ‘second wave’ of DEG 2 changes. Web science and organizational studies are converging swiftly in public management and public services, opening up an extensive agenda for future redesign of state organization and interventions. So far, DEG changes have survived austerity pressures well, whereas key NPM elements have been rolled back.
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There is little evidence from public organizations on technology and public administration.
“Nevertheless, there seems to be little evidence from public organizations (Pollitt 2012, Margetts and Dunleavy 2013).”
From Technological capacity in the public sector: the case of Estonia (2018) · cites this paper as Margetts and Dunleavy 2013
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New Public Management Is Dead--Long Live Digital-Era Governance
Dunleavy, P. (2005) · Journal of Public Administration Research and Theory · doi:10.1093/jopart/mui057 · Cited by 2,638 · cited 1× · see citing works
“Despite all the past problems of government ICT projects, which have been most acute in NPM countries [12], organizational and process innovations linked to and requiring digital changes remain absolutely central to any realistic effort to tackle the tendency for public sector relative prices to rise ineluctably over…”
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- Authors
- Margetts, H., & Dunleavy, P.
- Affiliations
- University of Oxford (GB)
- London School of Economics and Political Science (GB)
- Corresponding author
- Margetts, Helen
- Venue
- Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences
- Publisher
- The Royal Society
- Published
- 2013-03-28
- Volume
- 371
- Issue
- 1987
- Pages
- 20120382
- ISSN
- 1364-503X (ISSN-L)
- 1471-2962
- OpenAlex
- W1993166762
- Cited by
- 573
- References
- 1
- Citations by year
- 2026: 90 · 2025: 80 · 2024: 68 · 2023: 74 · 2022: 48 · 2021: 41 · 2020: 33 · 2019: 43 · 2018: 21 · 2017: 33 · 2016: 16 · 2015: 14 · 2014: 7 · 2013: 5
- FWCI
- 82.85
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Philosophical Transactions of the Royal Society A Mathematical Physical and Engineering Sciences (publishedVersion)
- PubMed (publishedVersion)
- Funders
- Economic and Social Research Council (ES/H046976/1)
- Topics
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Public Administration › Public Policy and Administration Research
- Social Sciences › Political Science and International Relations › Public Administration and Political Analysis
- Keywords
- digital era governance, New Public Management, public management reform, Web 2.0, public services, austerity, web science, organizational analysis
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