BUILDING TRUST TO DEVELOP COMPETITIVE ADVANTAGE IN E‐BUSINESS RELATIONSHIPS
Abstract
The intricacies of electronic commerce via the Internet and World Wide Web have provided marketers with a host of interesting challenges. From using the Internet and World Wide Web sites as communication and promotional tools to performing distribution functions, marketers are finding an entirely new world of consumer purchasing behavior. Issues such as store layout, traffic patterns, and salesperson interactions within a retail store are vastly different in E‐Business marketing. As in a direct‐marketing exchange, trust becomes a central issue in the negotiation process. Winning the customers' trust, and keeping their trust, is essential to E‐Business.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Previous researchers have noted the importance of trust in the e-commerce context.
“Previous researchers have noted the importance of trust in the e-commerce context [59-61].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [60]
Cites
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Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Consumer e-shopping acceptance: Antecedents in a technology acceptance model
Ha, S., & Stoel, L. (2009) · Journal of Business Research · doi:10.1016/j.jbusres.2008.06.016 · Cited by 1,353 · see citing works
Chen, Y., & Chang, C. (2012) · Management Decision · doi:10.1108/00251741211216250 · Cited by 1,370 · see citing works
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Koufaris, M., & Hampton-Sosa, W. (2004) · Information & Management · doi:10.1016/j.im.2003.08.004 · Cited by 1,114 · see citing works
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Integrity-based Explanations for Fostering Appropriate Trust in AI Agents
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- Authors
- Warrington, T. B., Abgrab, N. J., & Caldwell, H. M.
- Venue
- Competitiveness Review
- Publisher
- Emerald
- Published
- 2000-02
- Volume
- 10
- Issue
- 2
- Pages
- 160-168
- ISSN
- 1059-5422 (ISSN-L)
- OpenAlex
- W2079676613
- Cited by
- 221
- References
- 1
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 5 · 2023: 3 · 2022: 7 · 2021: 10 · 2020: 10 · 2019: 10 · 2018: 4 · 2017: 13 · 2016: 11 · 2015: 9 · 2014: 9 · 2013: 15 · 2012: 16
- FWCI
- 13.27
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Competitiveness Review An International Business Journal incorporating Journal of Global Competitiveness (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- trust, competitive advantage, e-commerce, digital marketing, consumer purchasing behavior, negotiation, consumer trust, online retail
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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