Acceptability of ATM and Transit Applications Embedded in Multipurpose Smart Identity Card: An Exploratory Study in Malaysia
Abstract
The study investigates the acceptance of automated teller machine (ATM) and transit applications (Touch ‘n Go) embedded in Malaysian multipurpose smart identity card named as MyKad. A research framework was developed based on UTAUT model. Five hundred questionnaires were distributed. The data were analyzed using descriptive and inferential statistics. The results show that Malaysians do not have strong intentions of using the two applications due lack of understanding of the benefits and the efforts needed to use the applications. In addition, they have the misconception that there are insufficient facilities to support the usage of the applications. Consequently, there is no social support to use the applications. Moreover, they perceive that the applications do not have credibility. Besides, they are unsure if they use of the applications would cause anxieties. Recommendations were given to increase the acceptance and to resolve the issues.
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Facilitating conditions influence behavioural intention even in the presence of effort expectancy.
“facilitating conditions influence behavioural intention even in the presence of effort expectancy.”
From Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2019) · cites this paper as Yeow and Loo 2009
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- Authors
- Yeow, P. H. P., & Loo, W. H.
- Affiliations
- Multimedia University (MY)
- ORCID
- Yeow, Paul H.P.
- Venue
- International Journal of Electronic Government Research
- Publisher
- IGI Global Scientific Publishing
- Published
- 2009-04-01
- Volume
- 5
- Issue
- 2
- Pages
- 37-56
- ISSN
- 1548-3886 (ISSN-L)
- 1548-3894
- OpenAlex
- W2063031218
- Cited by
- 53
- References
- 41
- Citations by year
- 2026: 1 · 2023: 3 · 2022: 3 · 2021: 1 · 2020: 1 · 2019: 2 · 2018: 2 · 2017: 4 · 2016: 3 · 2015: 5 · 2014: 6 · 2013: 6 · 2012: 10
- FWCI
- 11.52
- Type
- journal article
- Language
- ng
- Open access
- closed
- Locations
- International Journal of Electronic Government Research (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- technology acceptance, UTAUT, user intention, perceived effort, perceived social support, perceived credibility, perceived anxiety
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