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Cited by 142Job Satisfaction and Organizational BehaviorEmployee Performance and ManagementEmployer Branding and e-HRM

The DOI matches its Crossref record, with a small difference in title or year; 3 of the 3 references it cites were found in a registry or an index.

Trust, job satisfaction, perceived organizational performance and turnover intention: A public-private sector comparison in the United Arab Emirates

Zeffane, Rachid, Bani Melhem, Shaker Jamal·2017·Employee Relations
DOI 10.1108/er-06-2017-0135
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Abstract

Purpose The purpose of this paper is to examine and compare the differential impacts of job satisfaction (JS), trust (T), and perceived organizational performance (POP) on turnover intention (TI) in public and private sector organizations. Design/methodology/approach Draws on a sample of 311 employees from the service sector (129 public and 182 private) in the United Arab Emirates’ (UAE). The main concepts utilized in the study are borrowed from previous research and further tested for validity and reliability. Four main hypotheses are explored. Findings In support of previous research, statistical analysis (t-test) revealed that public sector employees tend to be more satisfied, more trusting, and have less intention to leave their organization. Regression analysis revealed that public sector employees’ TI are most significantly affected by their perceptions of the performance of their organization, with JS, work experience (WE) and education (Ed) also having significant effects. In contrast, private sector employees’ TI was most significantly affected by JS and feelings of trust (T). Research limitations/implications Although very useful, the present study is limited in scope and therefore suffers from some limitations. The sample only includes employees from UAE organizations operating in education, some government institutions and the financial sector. Future research might consider including employees the health sector and other public organizations such as the immigrati…

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Metadata

Authors
Zeffane, R., & Bani Melhem, S. J.
Affiliations
University of Sharjah (AE)
Venue
Employee Relations
Publisher
Emerald
Published
2017-11-06
Volume
39
Issue
7
Pages
1148-1167
ISSN
0142-5455 (ISSN-L)
DOI
10.1108/er-06-2017-0135
OpenAlex
W2760518052
Cited by
142
References
3
Citations by year
2026: 4 · 2025: 13 · 2024: 24 · 2023: 19 · 2022: 27 · 2021: 20 · 2020: 15 · 2019: 9 · 2018: 9 · 2017: 1
FWCI
16.78
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
Employee Relations (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Management
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
Keywords
turnover intention, job satisfaction, trust, perceived organizational performance, public sector employees, private sector employees, public-private comparison, employee retention, United Arab Emirates, service employees

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