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Cited by 91Innovation and Knowledge ManagementIntellectual Capital and Performance AnalysisKnowledge Management and Sharing

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The effect of organizational memory on organizational agility: Testing the role of counter-knowledge and knowledge application

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Cegarra-Navarro, Juan-Gabriel, Martelo-Landroguez, Silvia·2020·Journal of Intellectual Capital
DOI 10.1108/jic-03-2019-0048
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Abstract

Purpose Intellectual capital includes what employees know and the agility to search and retrieve knowledge (organizational agility). Organizational agility could be seen as the result of using validated routines and protocols (knowledge application), but also as the result of using unproven theories, rumors, colloquial expressions, or sayings (counter-knowledge), which means that organizational memory may enable both the application of good knowledge and the mitigation of counter-knowledge. This study examines the links between a firm's organizational memory, counter-knowledge, knowledge application, and organizational agility. Design/methodology/approach Using SmartPLS 3.2.8 in a sample of 112 companies, the following questions were addressed: Does the improvement of organizational memory result in the growth of organizational agility? Does the growth of counter-knowledge and knowledge application at the same time hinder the enhancement of organizational agility? Findings The results support that organizational memory not only enhances the application of gained knowledge but also allows the spreading of rumors, gossip, and inappropriate or false beliefs (counter-knowledge). Furthermore, results support that the knowledge that emerges from the development in parallel or simultaneous of counter-knowledge and knowledge application provides bad references, which will lead to a degradation of organizational agility. Practical implications When supporting organizational agility, m…

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Metadata

Authors
Cegarra-Navarro, J.-G., & Martelo-Landroguez, S.
Affiliations
Universidad de Sevilla (ES)
ORCID
Martelo-Landroguez, Silvia
Venue
Journal of Intellectual Capital
Publisher
Emerald
Published
2020-03-12
Volume
21
Issue
3
Pages
459-479
ISSN
1469-1930 (ISSN-L)
DOI
10.1108/jic-03-2019-0048
OpenAlex
W3012303377
Cited by
91
References
9
Citations by year
2026: 6 · 2025: 12 · 2024: 13 · 2023: 24 · 2022: 21 · 2021: 12 · 2020: 3
FWCI
15.99
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Intellectual Capital (publishedVersion)
  • Deposito de Investigacion Universidad de Sevilla (University of Seville) (acceptedVersion, cc-by-nc-nd)
  • LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas) (submittedVersion, cc-by-nc-nd)
  • Digital Repository (Polytechnic University of Cartagena) (submittedVersion, cc-by-nc)
Topics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Intellectual Capital and Performance Analysis
  • Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
Keywords
institutional memory, organizational agility, counter-knowledge, knowledge application, intellectual capital, knowledge management, barriers to innovation

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