The DOI matches its Crossref record, with a small difference in title or year; 31 of the 32 references it cites were found in a registry or an index.
Critical success factors of enterprise resource planning systems implementation success in China
Abstract
ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.
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In the citing paper
“Earlier studies on ERP systems that focused on critical success factors, such as Al-Fawaz et al. [2]; Esteves et al. [12]; Zhang et al. [33], have identified user participation and involvement as one the important factors for successful ERP implementation.”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Zhang et al. [33]
In the citing paper
“ERP implementations are expensive and complex undertakings, but once they are successfully implemented, significant improvements can be achieved such as easier access to reliable information, elimination of redundant data and operations, reduction of cycle times, increased efficiency hence reducing costs (Zhang et al. [33]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Zhang et al. [33]
In the citing paper
“There are two main areas of user participation when a company or organization decides to implement an ERP system (Esteves et.al. [13]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Zhang et al. [33]
Citations
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Cited by
Sorted by citations
Examining the critical success factors in the adoption of enterprise resource planning
Ngai, E. W. T., Law, C. C. H., & Wat, F. K. T. (2008) · Computers in Industry · doi:10.1016/j.compind.2007.12.001 · Cited by 660
A grey-based DEMATEL model for evaluating business process management critical success factors
Bai, C. A., & Sarkis, J. (2013) · International Journal of Production Economics · doi:10.1016/j.ijpe.2013.07.011 · Cited by 466
Risk management in ERP project introduction: Review of the literature
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Botta‐Genoulaz, V., Millet, P., & Grabot, B. (2005) · Computers in Industry · doi:10.1016/j.compind.2005.02.004 · Cited by 359
ERP implementation failures in China: Case studies with implications for ERP vendors
Xue, Y., Liang, H., Boulton, W. R., & Snyder, C. A. (2004) · International Journal of Production Economics · doi:10.1016/j.ijpe.2004.07.008 · Cited by 358
Metadata
- Authors
- Zhang, L., Lee, M. K. O., Zhang, Z., & Banerjee, P.
- Affiliations
- City University of Hong Kong (HK)
- Northeastern University (CN)
- Venue
- 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the
- Publisher
- IEEE
- Published
- 2003
- Pages
- 10 pp.
- ISSN
- 1530-1605 (ISSN-L)
- OpenAlex
- W2123356536
- Cited by
- 335
- References
- 32
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 3 · 2023: 2 · 2022: 7 · 2021: 6 · 2020: 10 · 2019: 10 · 2018: 8 · 2017: 18 · 2016: 11 · 2015: 29 · 2014: 30 · 2013: 38 · 2012: 19
- FWCI
- 16.52
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- Hawaii International Conference on System Sciences (HICSS) (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- enterprise resource planning, ERP implementation success, success factors, implementation failure, user satisfaction, Chinese enterprises
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