Cited by 335ERP Systems Implementation and ImpactCorporate Governance and ManagementTechnology Adoption and User Behaviour

The DOI matches its Crossref record, with a small difference in title or year; 31 of the 32 references it cites were found in a registry or an index.

Critical success factors of enterprise resource planning systems implementation success in China

Liang Zhang, Lee, M.K.O., Zhe Zhang, Banerjee, P.·2003·36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the

DOI 10.1109/hicss.2003.1174613

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Abstract

ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White's ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.

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Authors: Zhang, L., Lee, M. K. O., Zhang, Z., & Banerjee, P.
Affiliations: City University of Hong Kong (HK)
Northeastern University (CN)
ORCID: Liang Zhang
Lee, M.K.O.
Zhe Zhang
Venue: 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the
Publisher: IEEE
Published: 2003
Pages: 10 pp.
ISSN: 1530-1605 (ISSN-L)
DOI: 10.1109/hicss.2003.1174613
OpenAlex: W2123356536
Cited by: 335
References: 32
Citations by year: 2026: 2 · 2025: 2 · 2024: 3 · 2023: 2 · 2022: 7 · 2021: 6 · 2020: 10 · 2019: 10 · 2018: 8 · 2017: 18 · 2016: 11 · 2015: 29 · 2014: 30 · 2013: 38 · 2012: 19
FWCI: 16.52
Type: conference paper
Language: en
Open access: closed
Locations: Hawaii International Conference on System Sciences (HICSS) (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Keywords: enterprise resource planning, ERP implementation success, success factors, implementation failure, user satisfaction, Chinese enterprises

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

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Critical success factors of enterprise resource planning systems implementation success in China

Abstract

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks