Cited by 468Social Robot Interaction and HRIHuman-Automation Interaction and SafetyEvacuation and Crowd Dynamics

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Overtrust of robots in emergency evacuation scenarios

Robinette, Paul, Li, Wenchen, Allen, Robert, Howard, Ayanna M., Wagner, Alan R.·2016·2016 11th ACM/IEEE International Conference on Human-Robot Interaction (HRI)

DOI 10.1109/hri.2016.7451740

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Abstract

Robots have the potential to save lives in emergency scenarios, but could have an equally disastrous effect if participants overtrust them. To explore this concept, we performed an experiment where a participant interacts with a robot in a non-emergency task to experience its behavior and then chooses whether to follow the robot's instructions in an emergency or not. Artificial smoke and fire alarms were used to add a sense of urgency. To our surprise, all 26 participants followed the robot in the emergency, despite half observing the same robot perform poorly in a navigation guidance task just minutes before. We performed additional exploratory studies investigating different failure modes. Even when the robot pointed to a dark room with no discernible exit the majority of people did not choose to safely exit the way they entered.

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Preface
Tian, L., Oviatt, S. L., Muszyński, M., Chamberlain, B. C., Healey, J., & Sano, A. (2022) · ACM eBooks · doi:10.1145/3502398.3502399
Bibliography
Tian, L., Oviatt, S. L., Muszyński, M., Chamberlain, B. C., Healey, J., & Sano, A. (2022) · ACM eBooks · doi:10.1145/3502398.3502412
Authors’ Biographies & Index
Tian, L., Oviatt, S. L., Muszyński, M., Chamberlain, B. C., Healey, J., & Sano, A. (2022) · ACM eBooks · doi:10.1145/3502398.3502413
Applied Affective Computing in Built Environments
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Authors: Robinette, P., Li, W., Allen, R., Howard, A. M., & Wagner, A. R.
Affiliations: Georgia Institute of Technology (US)
ORCID: Robinette, Paul
Howard, Ayanna M.
Wagner, Alan R.
Venue: 2016 11th ACM/IEEE International Conference on Human-Robot Interaction (HRI)
Publisher: IEEE
Published: 2016-03
Pages: 101-108
DOI: 10.1109/hri.2016.7451740
OpenAlex: W4254148040
Cited by: 468
References: 16
Citations by year: 2026: 33 · 2025: 59 · 2024: 68 · 2023: 52 · 2022: 71 · 2021: 53 · 2020: 46 · 2019: 38 · 2018: 27 · 2017: 17 · 2016: 4
FWCI: 48.41
Type: conference paper
Language: en
Open access: closed
Locations: ACM/IEEE International Conference on Human-Robot Interaction (HRI) (publishedVersion)
Funders: Research Institute, Georgia Institute of Technology
Georgia Institute of Technology
Topics: Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
Social Sciences › Safety Research › Evacuation and Crowd Dynamics
Keywords: trust in robots, emergency evacuation, human-robot interaction, guidance and navigation, emergency response

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Overtrust of robots in emergency evacuation scenarios

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