Adaptive trust calibration for human-AI collaboration
Open accessAbstract
Safety and efficiency of human-AI collaboration often depend on how humans could appropriately calibrate their trust towards the AI agents. Over-trusting the autonomous system sometimes causes serious safety issues. Although many studies focused on the importance of system transparency in keeping proper trust calibration, the research in detecting and mitigating improper trust calibration remains very limited. To fill these research gaps, we propose a method of adaptive trust calibration that consists of a framework for detecting the inappropriate calibration status by monitoring the user's reliance behavior and cognitive cues called "trust calibration cues" to prompt the user to reinitiate trust calibration. We evaluated our framework and four types of trust calibration cues in an online experiment using a drone simulator. A total of 116 participants performed pothole inspection tasks by using the drone's automatic inspection, the reliability of which could fluctuate depending upon the weather conditions. The participants needed to decide whether to rely on automatic inspection or to do the inspection manually. The results showed that adaptively presenting simple cues could significantly promote trust calibration during over-trust.
AI snapshot
Written from the paper’s full text.
TL;DR
The paper proposes adaptive trust calibration: a behavior-based framework detects over-trust/under-trust and presents “trust calibration cues” (TCCs) only when needed. In an online drone-simulator experiment, adaptively presented TCCs significantly increased manual choices and improved sensitivity d′ during over-trust, whereas continuous reliability information alone did not.
Key findings
- Of 194 online participants, 116 successfully inspected at least 15 checkpoints; they completed 1,740 inspections with a correct rate of 0.74, choosing automatic inspection 1,236 times (0.71) and manual inspection 504 times (0.29).
- A two-factor mixed ANOVA found a significant main effect of weather period on manual rates [F(1, 111) = 51.69, p < 0.01] and a significant interaction between TCC group and period [F(4, 111) = 4.86, p < 0.01]. The NoTCC group did not significantly change manual rates between good and bad weather, while all TCC groups did: visual [F(1, 17) = 9.20, p < 0.01], audio [F(1, 21) = 5.54, p = 0.03], verbal [F(1, 28) = 62.9, p < 0.001], and anthropomorphic [F(1, 18) = 8.55, p < 0.01].
- In bad weather, the verbal TCC group had a significantly higher manual rate than both NoTCC [t(111) = 4.77, adj.p < 0.01] and anthropomorphic TCC [t(111) = 2.74, adj.p = 0.04].
- Sensitivity d′ in bad weather was significantly higher for the verbal group (0.92, SE 0.14) than for NoTCC [t(111) = 2.97, adj.p = 0.04, Cohen’s d = 0.75]; accuracy declined in bad weather but did not differ significantly among groups, though the verbal group had the highest mean accuracy (0.72, SE 0.04).
Methods
- Online experiment using a 3D drone simulator built with CesiumJS and Bing Map API. Participants performed a pothole inspection task over 30 checkpoints (10 with potholes, 20 without), choosing between automatic inspection and manual inspection; they were randomly assigned to NoTCC, visual, audio, verbal, or anthropomorphic TCC groups.
- Automatic inspection reliability Pauto was manipulated: good weather Pauto = 90% and d′ = 1.8; bad weather Pauto = 50% and d′ = 0.1. The framework detected over-trust by observing reliance behavior and comparing Pman and Pauto, then presented a TCC when over-trust was detected.
- Main analyses were two-factor mixed ANOVAs with TCC group as between-subjects and checkpoint period as within-subjects, plus Holm–Bonferroni-adjusted post hoc comparisons and t-tests for Pman.
Limitations
- Stated: the framework focuses only on performance-related factors, ignoring other automation benefits such as faster completion, lighter workload, or fewer risks; it evaluates only an over-trust scenario; it does not guarantee convergence of behavior; and it uses only a pothole inspection/reconnaissance task and four TCC types.
- Stated: correct answers were not shown during the task, and automatic-inspection results were shown only when participants chose automatic inspection, not manual inspection; future work should test combinations of feedback information.
- Evident: attrition was high—78 of 194 participants failed to complete the task within the time limit because they moved the drone away from the checkpoints—so the analyzed sample of 116 may not represent all recruited participants.
Model-written summary. Check it against the paper before relying on it.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
0 of 22 cited sources checked · 0 supported · 0 flagged
- Findingown data
Participants in the group without TCC did not change their behavior when they were in over-trust status, even if the system reliability information was continuously presented.
“The participants of the group without TCC did not change their behavior when they were in over-trust status, even if the system reliability information was continuously presented.”
Quote in the paperSubstantial claim - Findingown data
Adaptively presented TCCs significantly affected the choice behavior of the participants.
“We found that adaptively presented TCCs significantly affected the choice behavior of the participants.”
Quote in the paperSubstantial claim - Findingown data
TCC rates in the anthro TCC group did not follow the decreasing trend.
“while TCC rates in the anthro. TCC group did not follow the decreasing trend.”
Quote in the paperNot a substantial claim - Findingown data
Pman in the bad weather period was significantly larger than Pauto = 0.50 (Mean = 0.86, t(200) = 17.79, p < 0.01, Cohen's d = 1.25).
“and that Pman in the bad weather period was significantly larger than Pauto = 0.50 [Mean = 0.86, t(200) = 17.79, p < 0.01, Cohen’s d = 1.25].”
Quote in the paperNot a substantial claim- The authors state this as an assumption: Manual accuracy can be used to estimate Pman.
- Findingown data
Pman in the good weather period was significantly smaller than Pauto = 0.90 (Mean = 0.81, t(71) = -2.17, p = 0.03, Cohen's d = 0.26).
“One-sample t-tests showed that Pman in the good weather period was significantly smaller than Pauto = 0.90 [Mean = 0.81, t(71) = −2.17, p = 0.03, Cohen’s d = 0.26]”
Quote in the paperNot a substantial claim- The authors state this as an assumption: Manual accuracy can be used to estimate Pman.
- Findingown data
There was a significant interaction between TCC groups and CKP periods on manual rates [F(4, 111) = 4.86, p < 0.01].
“A significant interaction was found between the two factors [F(4, 111) = 4.86, p < 0.01, ].”
Quote in the paperSubstantial claim - Findingown data
In the bad weather period, the verbal TCC group had a significantly higher manual rate than the anthro TCC group (t(111) = 2.74, adj.p = 0.04).
“and the anthro. group (t(111) = 2.74, adj.p = 0.04).”
Quote in the paperNot a substantial claim - Findingown data
There was no significant difference between Pman in the good weather period and in the bad weather period (t(114) = -1.08, p = 0.28, Cohen's d = 0.16).
“a Welch’s t-test indicated that there was no significant difference between Pman in the good weather period and in the bad one [t(114) = −1.08, p = 0.28, Cohen’s d = 0.16].”
Quote in the paperSubstantial claim- The authors state this as an assumption: Manual accuracy can be used to estimate Pman.
- Findingown data
No other differences in manual rates between the groups were significant.
“No other differences between the groups were found to be significant.”
- Also stated in: § Effects of TCCs to change the participants’ behavior · plain
“The result, however, showed that its manual choice rate was not significantly larger than the one of NoTCc group.”
Quote in the paperNot a substantial claim - Also stated in: § Effects of TCCs to change the participants’ behavior · plain
- Findingown data
In the verbal TCC group, TCC rates were higher in the early part of the period and gradually decreased.
“TCC rates in the verbal TCC group were higher in the early part of the period and gradually decreased.”
Quote in the paperNot a substantial claim - Findingown data
One of the groups with TCCs had a significantly higher value of sensitivity d' than the group without TCC.
“One of the groups with TCCs had a significantly higher value of sensitivity d’ than the group without TCC, showing that adaptive trust calibration was effective in situations where continuous trust calibration was not effective.”
Quote in the paperSubstantial claim - Findingown data
Sensitivity d' in the bad weather period was significantly lower than in the good weather period.
“the sensitivity d′ in the bad weather period was significantly lower than in the good weather period [].”
Quote in the paperSubstantial claim - Findingown data
There was no significant difference in accuracy among the five groups.
“but there was no significant difference among the five groups[].”
Quote in the paperSubstantial claim - Findingown data
There was a significant main effect of CKP periods on manual rates [F(1, 111) = 51.69, p < 0.01].
“The analysis revealed a significant main effect for the CKP periods [F(1, 111) = 51.69, p < 0.01, ].”
Quote in the paperNot a substantial claim - Findingown data
All groups with TCCs showed significantly higher manual rates in the bad weather period than in the good weather period.
“all of the groups with TCCs showed significantly higher manual rates in the bad weather period than in the good weather period [Visual TCC, F(1, 17) = 9.20, p < 0.01, ; Audio TCC, F(1, 21) = 5.54, p = 0.03, ; Verbal TCC, F(1, 28) = 62.9, p < 0.001, ; Anthro TCC, F(1, 18) = 8.55, p < 0.01, ].”
- Also stated in: § Effects of TCCs to change the participants’ behavior · plain
“The groups with visual, verbal, and anthro. TCCs showed significantly higher manual rates for the bad weather period than for the good weather period (Fig 7).”
Quote in the paperSubstantial claim - Also stated in: § Effects of TCCs to change the participants’ behavior · plain
- Findingown data
The NoTCC group's manual rates were not significantly different between the good weather and bad weather periods.
“The NoTCC group did not show a simple effect for the CKP periods [] indicating the manual rates of the NoTCC group were not significantly different between the two CKP periods.”
Quote in the paperSubstantial claim - Findingown data
In the good weather period, the manual rates of the TCC groups were not significantly different from each other.
“In the good weather period, there was no simple effect for the TCC groups, meaning that the manual rates of each TCC group were not significantly different from each other [].”
Quote in the paperNot a substantial claim - Findingown data
Accuracy significantly declined in the bad weather period.
“Accuracy, the rate of the correct inspection, also significantly declined in the bad weather period[]”
Quote in the paperNot a substantial claim - Findingown data
In the bad weather period, the verbal TCC group had a significantly higher manual rate than the NoTCC group (t(111) = 4.77, adj.p < 0.01).
“For the bad weather period, the verbal group showed a significantly higher manual rate than both the NoTCC group (t(111) = 4.77, adj.p < 0.01)”
Quote in the paperSubstantial claim - Findingown data
The manual choice rate of the visual TCC was smaller than other TCCs.
“The manual choice rate of the visual TCC were also smaller than other TCCs.”
Quote in the paperSubstantial claim - Findingown data
The verbal group had the highest manual rate.
“The verbal group had the highest manual rate (Fig 8).”
Quote in the paperSubstantial claim - Findingown data
Participants promptly increased manual choices after recognizing TCCs despite the longer completion time.
“However, the participants promptly increased the manual choices after recognizing TCCs despite the longer completion time.”
Quote in the paperSubstantial claim - Premisecitation
Most existing studies on trust calibration have investigated how to maintain appropriate trust calibration by continuously presenting system information to prevent over-trust or under-trust.
“Most of the studies investigated how to maintain appropriate trust calibration by continuously presenting system information to prevent over-trust or under-trust.”
Quote in the paperSubstantial claim0 of 5 sources checked- cites [2] BM Muir, 1994, Trust in automation: Part I. Theoretical issues in the study of trust and human intervention in automated systems, Ergonomics source
Not checked in the free run.
- cites [12] JE Mercado, 2016, Intelligent agent transparency in human–agent teaming for multi-UxV management, Human Factors source
Not checked in the free run.
- cites [13] Yang XJ, Unhelkar VV, Li K, Shah JA. Evaluating effects of user experience and system transparency on trust in automation. In: Proceedings of the ACM/IEEE International Conference on Human-Robot Interaction; 2017. p. 408–416. https://doi.org/10.1145/2909824.3020230. source
Not checked in the free run.
- cites [15] JM McGuirl, 2006, Supporting trust calibration and the effective use of decision aids by presenting dynamic system confidence information, Human Factors source
Not checked in the free run.
- cites [7] Seppelt BD. Supporting operator reliance on automation through continuous feedback [dissertation]. University of Iowa; 2009. https://doi.org/10.17077/etd.90t9uqnh. source
Not checked in the free run.
- Premisereasoning
Research on detecting and mitigating improper trust calibration remains very limited.
“Although many studies focused on the importance of system transparency in keeping proper trust calibration, the research in detecting and mitigating improper trust calibration remains very limited.”
- Also stated in: § System transparency and continuous trust calibration · plain
“Very few studies have focused on detecting poor trust calibration or how to recover from over-trust or under-trust swiftly.”
Quote in the paperNot a substantial claim - Also stated in: § System transparency and continuous trust calibration · plain
- Premisecitation
Poor trust calibration sometimes causes serious safety issues.
“Poor trust calibration sometimes causes serious safety issues [3, 4].”
Quote in the paperSubstantial claim0 of 2 sources checked- cites [3] R Parasuraman, 1997, Humans and automation: Use, misuse, disuse, abuse, Human Factors source
Not checked in the free run.
- cites [4] Robinette P, Li W, Allen R, Howard AM, Wagner AR. Overtrust of robots in emergency evacuation scenarios. In: Proceedings of the ACM/IEEE International Conference on Human-Robot Interaction; 2016. p. 101–108. https://doi.org/10.1109/HRI.2016.7451740. source
Not checked in the free run.
- Premisecitation
Successful collaborations between users and agents require users to appropriately adjust their level of trust with the actual reliability of the agents.
“Successful collaborations between users and agents would require the users to appropriately adjust their level of trust with the actual reliability of the agents.”
Quote in the paperSubstantial claim0 of 2 sources checked- cites [1] JD Lee, 2004, Trust in automation: Designing for appropriate reliance, Human Factors source
Not checked in the free run.
- cites [2] BM Muir, 1994, Trust in automation: Part I. Theoretical issues in the study of trust and human intervention in automated systems, Ergonomics source
Not checked in the free run.
- Premisecitation
Reliance behavior can be explained by the relationship between a user's trust in the agents and the user's self-confidence.
“Several studies [13, 23, 26] have demonstrated that reliance behavior can be explained by the relationship between a user’s trust in the agents and the user’s self-confidence.”
Quote in the paperSubstantial claim0 of 3 sources checked- cites [13] Yang XJ, Unhelkar VV, Li K, Shah JA. Evaluating effects of user experience and system transparency on trust in automation. In: Proceedings of the ACM/IEEE International Conference on Human-Robot Interaction; 2017. p. 408–416. https://doi.org/10.1145/2909824.3020230. source
Not checked in the free run.
- cites [23] P de Vries, 2003, The effects of errors on system trust, self-confidence, and the allocation of control in route planning, International Journal of Human Computer Studies source
Not checked in the free run.
- cites [26] J Gac, 2006, Extending the decision field theory to model operators’ reliance on automation in supervisory control situations, IEEE Transactions on Systems, Man, and Cybernetics Part A: Systems and Humans source
Not checked in the free run.
- Interpretationown data
Pman did not degrade under the change in weather conditions.
“This result indicates that Pman did not degrade under the change in weather conditions.”
Quote in the paperNot a substantial claim- The authors state this as an assumption: Manual accuracy can be used to estimate Pman.
- Interpretationown data
Adaptive trust calibration was effective in situations where continuous trust calibration was not effective.
“One of the groups with TCCs had a significantly higher value of sensitivity d’ than the group without TCC, showing that adaptive trust calibration was effective in situations where continuous trust calibration was not effective.”
Quote in the paperSubstantial claim - Interpretationown data
Participants changed their choice behavior as the weather conditions deteriorated.
“The participants changed their choice behavior as the weather conditions deteriorated.”
Quote in the paperSubstantial claim - Interpretationown data
The study demonstrates the effects of adaptively presenting cognitive cues in instances of over-trust.
“Despite several limitations in our framework and our experiment, our study demonstrates the effects of adaptively presenting cognitive cues in instances of over-trust.”
Quote in the paperSubstantial claim - Interpretationown data
Better task performances were achieved with the behavior changes triggered by TCCs, whose presentation timing was decided by the proposed framework.
“The better task performances were also achieved with the behavior changes triggered by TCCs, whose presentation timing was decided by the proposed framework.”
Quote in the paperSubstantial claim - Interpretationown data
Adaptively presenting TCCs strongly affected whether the choice behavior of participants would change.
“The overall results demonstrated that adaptively presenting TCCs strongly affected whether the choice behavior of the participants would change”
- Also stated in: § Effects of TCCs to change the participants’ behavior · hedged
“These results indicated that adaptively presenting TCCs strongly affected the choice behavior of the participants who otherwise failed to find opportunities to change their tendency to rely on the automation.”
Quote in the paperSubstantial claim - Also stated in: § Effects of TCCs to change the participants’ behavior · hedged
- Interpretationreasoning
Over-trust decreased during the period in the verbal TCC group.
“This indicates that over-trust decreased during this period.”
Quote in the paperNot a substantial claim- Rests on an assumption: TCC rates are a valid indicator of over-trust or trust calibration status.
- Interpretationown data
Continuously presenting reliability information did not help participants change their bias to rely on automation.
“while continuously presenting the reliability information did not help the participants change their bias to rely on the automation.”
Quote in the paperSubstantial claim - Interpretationown data
All groups with TCCs showed higher discriminating performance in the bad weather period than the NoTCC group.
“The results showed that all the groups with TCCs showed higher discriminating performance in the bad weather period than the NoTCC group.”
Quote in the paperSubstantial claim - Interpretationown data
This result is not in line with previous studies [6, 7, 15] that emphasized the effectiveness of continuous trust calibration with system transparency.
“This result is not in line with the previous studies [6, 7, 15] that emphasized the effectiveness of the continuous trust calibration with system transparency.”
Quote in the paperSubstantial claim0 of 3 sources checked- cites [6] Merritt SM, Lachapell-unnerstall J, Louis S. Continuous calibration of trust in automated systems. Air Force Research Laboratory Technical Report; 2014. AFRL-RH-WP-TR-2014-0026. source
Not checked in the free run.
- cites [7] Seppelt BD. Supporting operator reliance on automation through continuous feedback [dissertation]. University of Iowa; 2009. https://doi.org/10.17077/etd.90t9uqnh. source
Not checked in the free run.
- cites [15] JM McGuirl, 2006, Supporting trust calibration and the effective use of decision aids by presenting dynamic system confidence information, Human Factors source
Not checked in the free run.
- Interpretationreasoning
The results demonstrated the effectiveness of the adaptive method.
“We believe that the results demonstrated the effectiveness of the adaptive method.”
Quote in the paperSubstantial claim - Interpretationown data
The NoTCC group continued to rely on the drone's automatic pothole inspection, which had less reliability than the actual manual success rate.
“Nevertheless, the participants of the NoTCC group continued to rely on the drone’s automatic pothole inspection, which had less reliability than the actual manual success rate.”
Quote in the paperSubstantial claim - Interpretationreasoning
The proposed framework can be applied to real-time applications that require human-agent collaboration.
“Therefore, we believe that our proposed framework can be applied to real-time applications that require human-agent collaboration.”
Quote in the paperNot a substantial claim - Interpretationown data
Participants in other groups with TCCs could successfully reach the adaptation stage and change their behaviors in this experiment.
“In contrast to this, the participants in other groups with TCCs could successfully reached the adaptation stage and change their behaviors in this experiment.”
Quote in the paperSubstantial claim - Interpretationown data
The possible automation bias caused by the difference in task completion times did not critically impact the decision-making of the participants in the experiment.
“This result indicates that the possible automation bias caused by the difference in the task completion times did not critically impact the decision-making of the participants in the experiment.”
Quote in the paperSubstantial claim - Interpretationnone given
This is the first study to show how to adaptively prompt users to calibrate their trust toward an automated agent based on their trust calibration status.
“To our knowledge, this is the first study to show how to adaptively prompt the users to calibrate their trust toward an automated agent based on their trust calibration status.”
Quote in the paperNot a substantial claim - Interpretationown data
Participants over-trusted the automatic inspection despite the system information indicating the reliability becoming worse.
“Thus, the participants over-trusted the automatic inspection despite the system information indicating the reliability becoming worse.”
Quote in the paperSubstantial claim- Rests on an assumption: TCC rates are a valid indicator of over-trust or trust calibration status.
- Interpretationown data
System transparency is not always sufficient to recover from over-trust.
“Our results indicated that they are not always sufficient to recover from over-trust”
Quote in the paperSubstantial claim - Interpretationown data
The method of adaptive trust calibration significantly helped participants change their behavior and recover from over-trust.
“our method of adaptive trust calibration significantly helped the participants change their behavior and recover from the over-trust.”
Quote in the paperSubstantial claim - Interpretationown data
The study demonstrated the effectiveness of presenting cognitive cues at the time of over-trust.
“this study has demonstrated the effectiveness of presenting cognitive cues at the time of over-trust.”
Quote in the paperSubstantial claim
- Classified as probably not a substantial claim. 16
- May combine two claims. 16
- The quote only partly states this claim. 1
Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
Findingown dataManual inspection was done 504 times (choice rate = 0.29).
“The participants did the manual inspection 504 times (the choice rate = 0.29).”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataThe verbal group had the highest mean accuracy (0.72, SE 0.04), and other TCC groups had better accuracy values (0.6, SE 0.04) than the NoTCC group.
“however, the verbal group showed the highest mean value (0.72 (SE 0.04)), and other groups with TCCs also had better accuracy values (0.6 (SE 0.04)) than the NoTCC group.”
Quote in the paperNot a substantial claimThe quote only partly states this claim.
Findingown dataThe visual and audio TCC groups also showed a similar decreasing trend in TCC rates.
“The visual and audio TCC groups also showed a similar trend”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataThe participants inspected a total of 1,740 CKPs from the 1st to the 15th CKP, and 1,282 inspections were correct, making the correct answer rate 0.74.
“They inspected the total of 1,740 CKPs from the 1st CKP to the 15th CKP, and the results of 1,282 inspections were correct, making the correct answer rate 0.74.”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataIn the bad weather period, the verbal group had the highest sensitivity d' (0.92, SE 0.14) and it was significantly higher than the NoTCC group (t(111) = 2.97, adj.p = 0.04, Cohen's d = 0.75).
“In the bad weather period, post-hoc comparisons indicated that the sensitivity d′ of the verbal group, which was the highest (0.92 (SE 0.14) among all the groups, was significantly higher than the sensitivity d′ of the NoTCC group [t(111) = 2.97, adj.p = 0.04, Cohen’s d = 0.75].”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Findingown dataAutomatic inspection was selected 1,236 times (choice rate = 0.71).
“Automatic inspection was selected 1,236 times (the choice rate = 0.71).”
Quote in the paperNot a substantial claimMay combine two claims.
Findingown dataAll groups with TCCs showed better accuracy than the NoTCC group, though there was no statistical difference in accuracy among the groups.
“Though there was no statistical difference in accuracy among the groups, all the groups with TCCs also showed better accuracy than the NoTCC group.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S2 (checkable).
InterpretationreasoningA new trigger is necessary to solve the dilemma that could perpetuate an inappropriate status of trust calibration.
“To solve this dilemma that could perpetuate an inappropriate status of trust calibration, a new trigger would be necessary in instances of over-trust or under-trust.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisecitationCalibration can only occur in response to new evidence that may change the users' prevailing recognition, while no new evidence can be learned without changing the current behavior first.
“Calibration can only occur in response to new evidence that may change the users’ prevailing recognition, while no new evidence can be learned without changing the current behavior first [5].”
Quote in the paperSubstantial claim0 of 1 sources checked- cites [5] Adams BD, Bruyn LE, Houde S. Trust in automated systems literature review. Defence Research and Development Canada; 2003. Report No. CR-2003-096.
Not checked in the free run.
Probably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationOnline data collection using a web-browser seems mostly in line with laboratory results, so long as the experiment methods are solid.
“Regarding online experiments in general, Crump et al. [32] showed that the data collected online using a web-browser seemed mostly in line with laboratory results, so long as the experiment methods were solid.”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites [32] MJC Crump, 2013, Evaluating amazon’s mechanical turk as a tool for experimental behavioral research, PLoS ONE source
Not checked in the free run.
May combine two claims.
InterpretationreasoningThe proposed approach mitigates over-trust or under-trust, in contrast with the traditional approach of trying to maintain appropriate trust calibration with continuous system transparency.
“This approach is to mitigate over-trust or under-trust, in contrast with the traditional approach of trying to maintain appropriate trust calibration with continuous system transparency.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisecitationBehavioral measures are practical and can easily be used as a basis for modeling and prediction.
“Behaviors might not be observable if there is no interaction; nevertheless, behavioral measures are practical and can easily be used as a basis for modeling and prediction [25].”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites [25] K Drnec, 2016, From trust in automation to decision neuroscience: applying cognitive neuroscience methods to understand and improve interaction decisions involved in human automation interaction, Frontires In Human Neuroscience
Not checked in the free run.
May combine two claims.
InterpretationreasoningThe proposed framework can detect trust calibration status by observing the user's reliance behavior if Pman and Pauto can be estimated.
“Instead of directly measuring Ptrust or , the first inequalities of (1) and (2) can be estimated by observing the user’s reliance behavior; thus, the trust calibration status can be detected, if the second inequalities of Pman and Pauto can be estimated.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductown data194 participants joined the experiment online.
“194 participants joined the experiment online.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
Study design and conductown dataAmong successful participants, ages ranged from 20 to 69 years old (M = 43.25, SD = 14.01), 66 were male and 50 were female.
“As for the successful participants, their ages ranged from 20 to 69 years old (M = 43.25, SD = 14.01), 66 participants were male and 50 were females.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductown dataThe successful participants were distributed across groups as follows: 28 in NoTCC, 18 in visual, 22 in audio, 29 in verbal, and 19 in anthro.
“28 were in the NoTCC group, 18 in the visual group, 22 in the audio group, 29 in the verbal group, and 19 in the anthro. group.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductown data78 participants failed to complete the tasks within the time limit.
“Seventy eight participants unintentionally moved the drone far from the area where the CKPs were located, and they failed to complete the tasks within the time limit.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
Study design and conductown data116 participants successfully inspected 15 CKPs or more within the time limit.
“One hundred sixteen participants successfully inspected 15 CKPs or more within the time limit.”
Quote in the paperNot a substantial claimClassified as probably not a substantial claim.
Study design and conductnone givenParticipants were randomly assigned to one of five groups with corresponding TCCs.
“Participants were randomly assigned to one of five groups with the corresponding TCCs: NoTCC group (without TCCs), visual group (with the visual sign TCC), audio group (with the audio TCC), verbal group (with the verbal TCC), and anthro. group (with the anthropomorphic TCC).”
Quote in the paperSubstantial claimClassified as probably not a substantial claim. May combine two claims.
InterpretationreasoningTCCs were given right after the behavior only if participants were judged to over-trust, so it would be easier for participants to understand the implication of the cues and to move forward in the trust calibration process.
“TCCs were given right after the behavior only if the participants were judged to over-trust, so that it would be easier for the participants to understand the implication of the cues and to move forward in the trust calibration process.”
Quote in the paperSubstantial claimProbably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
PremisecitationAutomation could be beneficial beyond better performance, such as for faster task completion, lighter workloads, and fewer risks.
“However, automation could be beneficial beyond a better performance, such as for faster task completion, lighter workloads, fewer risks, etc. [3]”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites [3] R Parasuraman, 1997, Humans and automation: Use, misuse, disuse, abuse, Human Factors source
Not checked in the free run.
Probably not a substantial claim: may not pass S4 (based).
Premisenone givenPrevious studies emphasized the importance of system transparency for proper trust calibration.
“Previous studies emphasized the importance of the system transparency for proper trust calibration.”
Quote in the paperNot a substantial claimMay combine two claims.
Interpretationown dataAdaptively presenting TCCs promoted appropriate trust calibration leading to better performance in the bad weather period.
“These results indicated that adaptively presenting TCCs promoted appropriate trust calibration leading to the better performance in the bad weather period.”
Quote in the paperSubstantial claimMay combine two claims.
Interpretationown dataParticipants recognized the visually impressive TCCs, but just being salient on the screen was not enough for some participants to change their choice behavior.
“It was obvious that the participants recognized these visually impressive TCCs; however, the results suggested that just being salient on the screen was not enough for some of the participants to change their choice behavior [31, 40].”
Quote in the paperSubstantial claim0 of 2 sources checked- cites [31] KR Laughery, 2014, A three-stage model summarizes product warning and environmental sign research, Safety Science source
Not checked in the free run.
- cites [40] VC Conzola, 2001, A Communication—Human Information Processing (C–HIP) approach to warning effectiveness in the workplace, Journal of Risk Research source
Not checked in the free run.
Probably not a substantial claim: may not pass S3 (load-bearing). May combine two claims.
Interpretationnone givenThe proposed method deals with users' behaviors to choose Auto or Manual and does not guarantee the convergence of the behaviors.
“The proposed method deals with users’ behaviors to choose Auto or Manual and does not guarantee the convergence of the behaviors, which is the result of trust calibration by users.”
Quote in the paperNot a substantial claimProbably not a substantial claim: may not pass S3 (load-bearing).
PremisecitationTrust as observable and rational choice behavior can be a product of believing that benefits will outweigh costs.
“Therefore, trust as the observable and rational choice behavior can be a product of believing that these benefits will outweigh the costs [5].”
Quote in the paperNot a substantial claim0 of 1 sources checked- cites [5] Adams BD, Bruyn LE, Houde S. Trust in automated systems literature review. Defence Research and Development Canada; 2003. Report No. CR-2003-096.
Not checked in the free run.
Probably not a substantial claim: may not pass S3 (load-bearing), S4 (based).
Interpretationnone givenThe feedback information given for each inspection was very important for the participants to make decisions.
“The feedback information given for each inspection was very important for the participants to make decisions.”
Quote in the paperNot a substantial claimMay combine two claims.
PremisereasoningThe pothole inspection task is a remote sensing task, and it would be difficult for the system to know the correct answer at the time of each inspection in practical situations.
“The pothole inspection task in the experiment is a remote sensing task, and it would be quite difficult for the system to know the correct answer (ground truth) at the time of each inspection in practical situations because the only information available is the image data and the results of automatic recognition.”
Quote in the paperSubstantial claim
The authors state this as an assumption.
Pauto fluctuates more widely than Pman under changing weather conditions.
“Therefore, we assumed that Pauto would fluctuate more widely than Pman under changing weather conditions.”
The paper relies on this without support.
Trust is a latent construct and cannot be directly measured; measuring trust experimentally is difficult in general.
“Trust is a latent construct and cannot be directly measured; measuring trust experimentally is difficult in general.”
The paper relies on this without support.
Users often fail to calibrate their trust in the agent and end up in over-trust or under-trust.
“While an agent’s reliability changes for various reasons in an environment, the users often fail to calibrate their trust in the agent and end up in the status called over-trust or under-trust.”
The paper relies on this without support.
Self-report measures are too intrusive to be viable in applied settings.
“Most previous literature used self-report measures such as subjective rating with questionnaires [18] or rating scales [19, 20]; however, self-report measures are too intrusive to be viable in applied settings.”
The paper relies on this without support.
Physiological and neural measures usually require special hardware.
“Although these measures can be used for dynamic tracking of trust, they usually require special hardware.”
The paper relies on this without support.
TCC rates are a valid indicator of over-trust or trust calibration status.
“TCC rates in the verbal TCC group were higher in the early part of the period and gradually decreased. This indicates that over-trust decreased during this period.”
The authors state this as an assumption.
Manual accuracy can be used to estimate Pman.
“The results of the manual accuracy were consistent with our assumption to estimate Pman − Pauto in this experiment.”
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
There is still limited evidence-based knowledge of the context, design, and psychological mechanisms that would craft an optimal human-AI team.
“Notwithstanding a clear agenda on the issues that we should explore further, we still have limited evidence-based knowledge of the context, design, and psychological mechanisms that would craft an optimal human–ai team15–17.”
From Experimental evidence of effective human–AI collaboration in medical decision-making (2022) · cites this paper as [16]
The Discussion’s “Limitations and future research” section calls for further experiments on different tasks, effective cue designs, and dispositional and situational trust. That supports a narrower claim that aspects of human–AI trust calibration need more evidence; it does not establish a general lack of evidence-based knowledge about all the context, design, and psychological mechanisms needed for an optimal human–AI team. No page number is available in our copy. (LLM, conf=0.82)
Experimental — accuracy not yet measuredGiving additional trigger signals was effective in resolving the problem of not paying attention to continuously displayed information.
“They also found that giving additional trigger signals was effective in resolving this problem [16].”
From Dynamic Selection of Reliance Calibration Cues With AI Reliance Model (2023) · cites this paper as [16]
The Discussion (‘Adaptive method vs. continuous method’; page unavailable) reports that participants continued to over-trust automation despite a continuously displayed reliability indicator, while participants given trust calibration cues changed their behavior. This supports the effectiveness of additional cues, but the paper does not establish that participants were not paying attention to the display; it suggests they may not have understood the indicator’s implications. (LLM, conf=0.82)
Experimental — accuracy not yet measuredAvoiding misplaced trust in AI results is not essentially a technical challenge.
“Avoiding misplaced trust in AI results is not essentially a technical challenge (Okamura and Yamada 2020).”
From Keeping the organization in the loop: a socio-technical extension of human-centered artificial intelligence (2023) · cites this paper as Okamura and Yamada 2020
The Introduction describes misplaced trust as a failure to calibrate users’ trust to an AI agent’s reliability, and the Conclusion reports that cognitive cues helped participants recover from over-trust. Neither passage says that avoiding misplaced trust is not essentially a technical challenge; the paper also proposes a detection framework and user-interface intervention. (LLM, conf=0.82)
Experimental — accuracy not yet measuredParticipants did not change their over-reliance in spite of a reliability indicator being continuously displayed to them.
“In their experiment, participants did not change their over-reliance in spite of a reliability indicator being continuously displayed to them.”
From Dynamic Selection of Reliance Calibration Cues With AI Reliance Model (2023) · cites this paper as [16]
Various interventions have been explored to foster trust calibration, such as displaying confidence scores and designing adaptive monitoring systems.
“Various interventions have been explored to foster trust calibration, such as displaying confidence scores that indicate the likelihood of a model's outputs being correct to end users [124], and designing adaptive monitoring systems that visually prompt users to calibrate their trust when over-trust or under-trust is detected during human-AI collaboration [87]”
From Understanding the Practices, Perceptions, and (Dis)Trust of Generative AI among Instructors: A Mixed-methods Study in the U.S. Higher Education (2025) · cites this paper as [87]
Statistics recomputed
Every reported test result, recomputed from its test statistic and degrees of freedom. A result shows as not adding up only once an independent check has confirmed it.
- ConsistentF(1, 111) = 51.69reported p < .01 · recomputed p < .001
“F(1, 111) = 51.69, p < .01”
- ConsistentF(4, 111) = 4.86reported p < .01 · recomputed p = .001
“F(4, 111) = 4.86, p < .01”
- ConsistentF(1, 17) = 9.2reported p < .01 · recomputed p = .008
“F(1, 17) = 9.20, p < .01”
- ConsistentF(1, 21) = 5.54reported p = .03 · recomputed p = .028
“F(1, 21) = 5.54, p = .03”
- ConsistentF(1, 28) = 62.9reported p < .001 · recomputed p < .001
“F(1, 28) = 62.9, p < .001”
- ConsistentF(1, 18) = 8.55reported p < .01 · recomputed p = .009
“F(1, 18) = 8.55, p < .01”
- Consistentt(114) = -1.08reported p = .28 · recomputed p = .282
“t(114) = −1.08, p = .28”
- Consistentt(71) = -2.17reported p = .03 · recomputed p = .033
“t(71) = −2.17, p = .03”
- Consistentt(200) = 17.79reported p < .01 · recomputed p < .001
“t(200) = 17.79, p < .01”
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
Each contradiction between two passages listed here was confirmed by an independent check.
CKP9 has nonzero TCC rates despite a stated no-presentation period
MinorThe text says no TCCs were presented from CKP7 through CKP9, but Table 1 reports nonzero TCC presentation rates at CKP9 for all four TCC groups.
“TCCs were not presented in the period from the 7th CKP to the 9th CKP”
“| Visual TCC | 0.78 (0.10) | 0.67 (0.11) | 0.56 (0.12) | 0.67 (0.11) | 0.67 (0.11) | 0.50 (0.12) | 0.56 (0.12) |”
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Flagged first, then by citations
Research works printed but not linked: 1
- Adams BD, Bruyn LE, Houde S. Trust in automated systems literature review. Defence Research and Development Canada; 2003. Report No. CR-2003-096.
Cited by
Sorted by citations
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“2018), • giving prompts that help counter the human tendency to place too much trust in automated systems (Okamura and Yamada 2020), • and integrating knowledge management with learning (Li and Herd 2017).”
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“Recent methods have explored improving people’s mental models, including tutorials explaining a task [33], tuning a model to better match human expectations [41], or adaptive trust calibration [45].”
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Integrity-based Explanations for Fostering Appropriate Trust in AI Agents
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Psychological Traits and Appropriate Reliance: Factors Shaping Trust in AI
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Does More Advice Help? The Effects of Second Opinions in AI-Assisted Decision Making
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Impact of Model Interpretability and Outcome Feedback on Trust in AI
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Influence of agent’s self-disclosure on human empathy
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Machine Replacement: A Mind-Role Fit Perspective
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A Survey on Efficient Vision‐Language Models
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“Thus, it is important to correctly calibrate trust and thereby adjust expectations about the trustworthiness of systems [26,50,51].”
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Trusting AI: does uncertainty visualization affect decision-making?
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You, Me, and the AI: The Role of Third‐Party Human Teammates for Trust Formation Toward AI Teammates
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Influence of Anthropomorphic Agent on Human Empathy Through Games
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Human-AI Use Patterns for Decision-Making in Disaster Scenarios: A Systematic Review
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Calibrating Reliance on Automated Advice: Transparency and Trust Calibration Feedback
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How Do We Assess the Trustworthiness of AI? Introducing the Trustworthiness Assessment Model (TrAM)
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Clinical needs and preferences for AI-based explanations in clinical simulation training
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A Computational Model of Coupled Human Trust and Self-confidence Dynamics
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Dynamic and quantitative trust modeling and real-time estimation in human-machine co-driving process
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How Humans Comply With a (Potentially) Faulty Robot: Effects of Multidimensional Transparency
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Calibrating Trust in Human-Drone Cooperative Navigation
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Self-citationIMPACTS Homeostasis Trust Management System: Optimizing Trust in Human-AI Teams
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Reliance and Automation for Human-AI Collaborative Data Labeling Conflict Resolution
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ContractMind: Trust-calibration interaction design for AI contract review tools
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Self-citationRemote research methods for Human–AI–Robot Teaming
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Digitalization in psychology: A bit of challenge and a byte of success
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A Recent Review on Subjective and Objective Assessment of Trust in Human Autonomy Teaming
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Dynamic calibration of trust and trustworthiness in AI-enabled systems
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AI in project teams: how trust calibration reconfigures team's collaboration and performance
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To Solicit or Not to Solicit? Impact of AI Assistance Delivery Mechanisms on Decision-Making
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Trust Miscalibration Is Sometimes Necessary: An Empirical Study and a Computational Model
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Reinforcement Learning for Human-AI Collaboration: Challenges, Mechanisms, and Methods
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User Trust in Assisted Decision-Making Using Miniaturized Near-Infrared Spectroscopy
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Sonographer interaction with artificial intelligence: collaboration or conflict?
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Trust dampening and trust promoting: A dual-pathway of trust calibration in human-robot interaction
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Practising Appropriate Trust in Human-Centred AI Design
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Dynamic Selection of Reliance Calibration Cues With AI Reliance Model
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“A user’s decision on whether to assign a task to themselves or an AI is also used as an indicator of human trust [16], [17], and vPred-RC follows this approach.”
BackgroundMethodSelf-citationHow Can I Signal You To Trust Me: Investigating AI Trust Signalling in Clinical Self-Assessments
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Trust(worthiness) Issues with Trust in Human–Robot Interaction
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‘ChatGPT can make mistakes’ warnings fail: A randomized controlled trial
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Towards detecting the level of trust in the skills of a virtual assistant from the user’s speech
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- Authors
- Okamura, K., & Yamada, S.
- Affiliations
- The Graduate University for Advanced Studies, SOKENDAI (JP)
- National Institute of Informatics (JP)
- Corresponding author
- Okamura, Kazuo
- Venue
- PLOS ONE
- Publisher
- Public Library of Science (PLoS)
- Published
- 2020-02-21
- Volume
- 15
- Issue
- 2
- Pages
- e0229132
- ISSN
- 1932-6203 (ISSN-L)
- PMC
- PMC7034851
- OpenAlex
- W2954555759
- Semantic Scholar
- acc10c9ebf9456d71474d79a61b2f0af3d3b29b2
- Cited by
- 239
- References
- 43
- Citations by year
- 2026: 65 · 2025: 56 · 2024: 46 · 2023: 31 · 2022: 18 · 2021: 16 · 2020: 7
- FWCI
- 19.67
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- PLoS ONE (publishedVersion, cc-by)
- Europe PMC (PubMed Central) (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- The Japanese Society for Artificial Intelligence
- Funders
- Japan Society for the Promotion of Science (26118005)
- Topics
- Social Sciences › Psychology › Social Psychology › Human-Automation Interaction and Safety
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- trust calibration, human-AI collaboration, cognitive cues, adaptive prompts, system transparency, trust in AI, drone inspection, human-AI decision-making
- MeSH terms
- Adult, Aged, Artificial Intelligence, Calibration, Female, Humans, Male, Man-Machine Systems, Middle Aged, Surveys and Questionnaires, Young Adult
About these checks
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