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Cited by 507

The DOI matches its Crossref record; 18 of the 18 references it cites were found in a registry or an index.

Outcomes–Based Performance Management in the Public Sector: Implications for Government Accountability and Effectiveness

Heinrich, Carolyn J.·2002·Public Administration Review
DOI 10.1111/1540-6210.00253
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Abstract

Requirements for outcomes–based performance management are increasing performance–evaluation activities at all government levels. Research on public–sector performance management, however, points to problems in the design and management of these systems and questions their effectiveness as policy tools for increasing governmental accountability. In this article, I analyze experimental data and the performance–management experiences of federal job–training programs to estimate the influence of public management and system–design factors on program outcomes and impacts. I assess whether relying on administrative data to measure program (rather than impacts) produces information that might misdirect program managers in their performance–management activities. While the results of empirical analyses confirm that the use of administrative data in performance management is unlikely to produce accurate estimates of true program impacts, they also suggest these data can still generate useful information for public managers about policy levers that can be manipulated to improve organizational performance.

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Metadata

Authors
Heinrich, C. J.
Venue
Public Administration Review
Publisher
Wiley
Published
2002-01
Volume
62
Issue
6
Pages
712-725
ISSN
  • 0033-3352 (ISSN-L)
  • 1540-6210
DOI
10.1111/1540-6210.00253
OpenAlex
W2084445032
Cited by
507
References
18
FWCI
24.27
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Outcomes–Based Performance Management in the Public Sector: Implications for Government Accountability and Effectiveness. https://app.cochat.ai/papers/10.1111/1540-6210.00253
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Heinrich, C. J. (2002). Outcomes–Based Performance Management in the Public Sector: Implications for Government Accountability and Effectiveness. Public Administration Review. https://doi.org/10.1111/1540-6210.00253

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.