A longitudinal study of headspace youth oriented mental health service satisfaction, service utilization and clinical characteristics
Open accessAbstract
Aim: This study examined satisfaction with accessibility, staff attitudes, personal outcomes service components of youth‐oriented mental health service, Headspace, and those components' associations with psychological distress and functional status at intake, service utilization patterns and demographic characteristics at middle and end of treatment. Methods: Data were collected between March 2016 and June 2018 from 112 participants (12–25 years) who consented and completed at least seven sessions at the Headspace youth integrated‐care centre in Israel using the centre's registries and the Youth Service Satisfaction Scale. Results: Headspace participants attended an average of 12 sessions (SD = 3.12), they waited up to 2 weeks for their first intake (n = 57; 73%), after which most were offered a psychotherapy session (n = 80, 71%) within 2 months. Participants' satisfaction with Headspace was above the mid‐point for all service aspects. The overall effect for time was not significant, F(1) = 1.14, p > .05. However, a significant increase in satisfaction with personal outcomes was found between the middle and the end of treatment, F(2,4) = 3.11, p < .05 compared to all other aspects. The length of waiting time, level of distress, number of sessions attended by parents and age were correlated with satisfaction. Correlations were found with waiting time, distress level, number of sessions attended by parents and age. Conclusions: High levels of satisfaction with Headspace service aspects strengthens the evidence for areas of importance in designing youth mental health services: youth‐friendly staff, general environment, accessibility and outcomes achievement.
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In headspace Israel, the service has increased the accessibility and familiarity of mental health services available to young people and has high satisfaction.
“the service has increased the accessibility and familiarity of mental health services available to young people and has high satisfaction”
From The Lancet Psychiatry Commission on youth mental health (2024) · cites this paper as [314]
Section 3.4 reports high satisfaction with Headspace Israel, including satisfaction with the centre’s accessibility. The Methods section measures accessibility through waiting times, but the paper does not show that the service increased access to mental health services or young people’s familiarity with them. (LLM, conf=0.88)
Experimental — accuracy not yet measuredIn headspace Israel, 66% present with high or very high severity of distress.
“66% present with high or very high severity of distress”
From The Lancet Psychiatry Commission on youth mental health (2024) · cites this paper as [314]
Section 2.2.1 says the study measured psychological distress among Headspace clients in Israel, and Table 1 reports a mean K10 score of 28.11. Neither gives the proportion presenting with high or very high distress; searches for “66%” and “very high severity” found no such figure in our copy. (LLM, conf=0.73)
Experimental — accuracy not yet measured
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Cites
KESSLER, R. C., ANDREWS, G., COLPE, L. J., HIRIPI, E., MROCZEK, D. K., NORMAND, S.-L. T., WALTERS, E. E., & ZASLAVSKY, A. M. (2002) · Psychological Medicine · doi:10.1017/s0033291702006074 · Cited by 10,327 · see citing works
Age at onset of mental disorders worldwide: Large-scale meta-analysis of 192 epidemiological studies
Solmi, M., Radua, J., Olivola, M., Croce, E., Soardo, L., Salazar de Pablo, G., Il Shin, J., Kirkbride, J. B., Jones, P., Kim, J. H., et al. (2022) · Molecular Psychiatry · doi:10.1038/s41380-021-01161-7 · Cited by 3,835 · see citing works
The Lancet Commission on global mental health and sustainable development
Patel, V., Saxena, S., Lund, C., Thornicroft, G., Baingana, F., Bolton, P., Chisholm, D., Collins, P. Y., Cooper, J. L., Eaton, J., et al. (2018) · The Lancet · doi:10.1016/s0140-6736(18)31612-x · Cited by 3,692 · see citing works
Gulliver, A., Griffiths, K. M., & Christensen, H. (2010) · BMC Psychiatry · doi:10.1186/1471-244x-10-113 · Cited by 3,292 · see citing works
Doyle, C., Lennox, L., & Bell, D. (2013) · BMJ Open · doi:10.1136/bmjopen-2012-001570 · Cited by 2,358 · see citing works
Revising axis V for DSM-IV: a review of measures of social functioning
Goldman, H. H., Skodol, A. E., & Lave, T. R. (1992) · American Journal of Psychiatry · doi:10.1176/ajp.149.9.1148 · Cited by 1,408 · see citing works
Barriers to mental health treatment: results from the WHO World Mental Health surveys
Andrade, L. H., Alonso, J., Mneimneh, Z., Wells, J. E., Al-Hamzawi, A., Borges, G., Bromet, E., Bruffaerts, R., de Girolamo, G., de Graaf, R., et al. (2014) · Psychological Medicine · doi:10.1017/s0033291713001943 · Cited by 1,289 · see citing works
Preventive strategies for mental health
Arango, C., Díaz-Caneja, C. M., McGorry, P. D., Rapoport, J., Sommer, I. E., Vorstman, J. A., McDaid, D., Marín, O., Serrano-Drozdowskyj, E., Freedman, R., et al. (2018) · The Lancet Psychiatry · doi:10.1016/s2215-0366(18)30057-9 · Cited by 1,271 · see citing works
de Girolamo, G., Dagani, J., Purcell, R., Cocchi, A., & McGorry, P. D. (2012) · Epidemiology and Psychiatric Sciences · doi:10.1017/s2045796011000746 · Cited by 544 · see citing works
The prognosis of common mental disorders in adolescents: a 14-year prospective cohort study
Patton, G. C., Coffey, C., Romaniuk, H., Mackinnon, A., Carlin, J. B., Degenhardt, L., Olsson, C. A., & Moran, P. (2014) · The Lancet · doi:10.1016/s0140-6736(13)62116-9 · Cited by 527 · see citing works
Costello, E. J., He, J., Sampson, N. A., Kessler, R. C., & Merikangas, K. R. (2013) · Psychiatric Services · doi:10.1176/appi.ps.201100518 · Cited by 446 · see citing works
Dose-effect relations and responsive regulation of treatment duration: The good enough level.
Barkham, M., Connell, J., Stiles, W. B., Miles, J. N. V., Margison, F., Evans, C., & Mellor-Clark, J. (2006) · Journal of Consulting and Clinical Psychology · doi:10.1037/0022-006x.74.1.160 · Cited by 293 · see citing works
Rickwood, D. J., Mazzer, K. R., Telford, N. R., Parker, A. G., Tanti, C. J., & McGorry, P. D. (2015) · Medical Journal of Australia · doi:10.5694/mja14.01696 · Cited by 291 · see citing works
Integrated (one‐stop shop) youth health care: best available evidence and future directions
Hetrick, S. E., Bailey, A. P., Smith, K. E., Malla, A., Mathias, S., Singh, S. P., O'Reilly, A., Verma, S. K., Benoit, L., Fleming, T. M., et al. (2017) · Medical Journal of Australia · doi:10.5694/mja17.00694 · Cited by 288 · see citing works
Australia’s Innovation in Youth Mental Health Care: The Headspace Centre Model
Rickwood, D., Paraskakis, M., Quin, D., Hobbs, N., Ryall, V., Trethowan, J., & McGorry, P. (2019) · Early Intervention in Psychiatry · doi:10.1111/eip.12740 · Cited by 237 · see citing works
Cultures for mental health care of young people: an Australian blueprint for reform
McGorry, P. D., Goldstone, S. D., Parker, A. G., Rickwood, D. J., & Hickie, I. B. (2014) · The Lancet Psychiatry · doi:10.1016/s2215-0366(14)00082-0 · Cited by 221 · see citing works
Malla, A., Iyer, S., McGorry, P., Cannon, M., Coughlan, H., Singh, S., Jones, P., & Joober, R. (2016) · Social Psychiatry and Psychiatric Epidemiology · doi:10.1007/s00127-015-1165-4 · Cited by 196 · see citing works
What makes mental health and substance use services youth friendly? A scoping review of literature
Hawke, L. D., Mehra, K., Settipani, C., Relihan, J., Darnay, K., Chaim, G., & Henderson, J. (2019) · BMC Health Services Research · doi:10.1186/s12913-019-4066-5 · Cited by 139 · see citing works
A systematic review of mental health outcome measures for young people aged 12 to 25 years
Kwan, B., & Rickwood, D. (2015) · BMC Psychiatry · doi:10.1186/s12888-015-0664-x · Cited by 120 · see citing works
Scales for assessing patient satisfaction with mental health care: A systematic review
Miglietta, E., Belessiotis-Richards, C., Ruggeri, M., & Priebe, S. (2018) · Journal of Psychiatric Research · doi:10.1016/j.jpsychires.2018.02.014 · Cited by 117 · see citing works
Creating Headspace for Integrated Youth Mental Health Care
McGorry, P., Trethowan, J., & Rickwood, D. (2019) · World Psychiatry · doi:10.1002/wps.20619 · Cited by 97 · see citing works
Seidler, Z. E., Rice, S. M., Dhillon, H. M., Cotton, S. M., Telford, N. R., McEachran, J., & Rickwood, D. J. (2020) · Psychiatric Services · doi:10.1176/appi.ps.201900491 · Cited by 83 · see citing works
The utility of patient‐reported outcome measures in mental health
Roe, D., Slade, M., & Jones, N. (2022) · World Psychiatry · doi:10.1002/wps.20924 · Cited by 82 · see citing works
Self-citationO’Keeffe, L., O’Reilly, A., O’Brien, G., Buckley, R., & Illback, R. (2015) · Irish Journal of Psychological Medicine · doi:10.1017/ipm.2014.86 · Cited by 80 · see citing works
Adolescents' and parents' views of Child and Adolescent Mental Health Services ( CAMHS ) in I reland
Coyne, I., McNamara, N., Healy, M., Gower, C., Sarkar, M., & McNicholas, F. (2015) · Journal of Psychiatric and Mental Health Nursing · doi:10.1111/jpm.12215 · Cited by 73 · see citing works
Hamilton, B. A., Naismith, S. L., Scott, E. M., Purcell, S., & Hickie, I. B. (2010) · Journal of Affective Disorders · doi:10.1016/j.jad.2010.10.052 · Cited by 66 · see citing works
Time to Support Extensive Implementation of Shared Decision Making in Psychiatry
Zisman‐Ilani, Y., Roth, R. M., & Mistler, L. A. (2021) · JAMA Psychiatry · doi:10.1001/jamapsychiatry.2021.2247 · Cited by 62 · see citing works
Self-citationMuir, K., Powell, A., & McDermott, S. (2011) · Health & Social Care in the Community · doi:10.1111/j.1365-2524.2011.01029.x · Cited by 56 · see citing works
McCann, T. V., & Lubman, D. I. (2012) · Journal of Clinical Nursing · doi:10.1111/j.1365-2702.2012.04086.x · Cited by 34 · see citing works
Rickwood, D., Nicholas, A., Mazzer, K., Telford, N. R., Parker, A. G., Tanti, C. J., & Simmons, M. B. (2015) · Early Intervention in Psychiatry · doi:10.1111/eip.12248 · Cited by 32 · see citing works
Unmet Needs in Youth Mental Health: Transforming Models of Care to Improve Outcomes
McGorry, P. D., & Mei, C. (2020) · Springer eBooks · doi:10.1007/978-3-030-42637-8_11 · Cited by 24 · see citing works
Development of a satisfaction scale for young people attending youth mental health services
Simmons, M. B., Parker, A. G., Hetrick, S. E., Telford, N. R., Bailey, A. P., & Rickwood, D. (2013) · Early Intervention in Psychiatry · doi:10.1111/eip.12104 · Cited by 21 · see citing works
Leijdesdorff, S., Postma, M. R., van Kersbergen, L., Marchetta, N., & van Amelsvoort, T. (2020) · Early Intervention in Psychiatry · doi:10.1111/eip.12887 · Cited by 19 · see citing works
Conceptualization and Study of Antipsychotic Medication Use: From Adherence to Patterns of Use
Roe, D., Jones, N., Hasson‐Ohayon, I., & Zisman‐Ilani, Y. (2021) · Psychiatric Services · doi:10.1176/appi.ps.202100006 · Cited by 15 · see citing works
Self-citationLiebenberg, L., Sanders, J., & Munford, R. (2016) · Children and Youth Services Review · doi:10.1016/j.childyouth.2016.10.031 · Cited by 12 · see citing works
The concept of patient satisfaction in adolescent psychiatric care: A qualitative study
Biering, P., & Jensen, V. H. (2017) · Journal of Child and Adolescent Psychiatric Nursing · doi:10.1111/jcap.12189 · Cited by 12 · see citing works
Young <scp>help‐seeker</scp> profiles in Israel: The case of the first Israeli headspace centre
Hoter‐Ishay, G., Mashiach‐Eizenberg, M., & Roe, D. (2022) · Early Intervention in Psychiatry · doi:10.1111/eip.13195 · Cited by 7 · see citing works
Self-citation
Flagged first, then by citations
Cited by
Sorted by citations
The Lancet Psychiatry Commission on youth mental health
McGorry, P. D., Mei, C., Dalal, N., Alvarez-Jimenez, M., Blakemore, S.-J., Browne, V., Dooley, B., Hickie, I. B., Jones, P. B., McDaid, D., et al. (2024) · The Lancet Psychiatry · doi:10.1016/s2215-0366(24)00163-9 · Cited by 663 · see citing works
Engel, L., Alvarez-Jimenez, M., Cagliarini, D., D’Alfonso, S., Faller, J., Valentine, L., Koval, P., Bendall, S., O’Sullivan, S., Rice, S., et al. (2024) · Schizophrenia Bulletin · doi:10.1093/schbul/sbad071 · Cited by 34 · see citing works
An Approach to Providing Timely Mental Health Services to Diverse Youth Populations
Iyer, S. N., Boksa, P., Joober, R., Shah, J. L., Fuhrer, R., Andersson, N., Lal, S., D’Andrea, G., Morrison, N., Noel, V. A., et al. (2025) · JAMA Psychiatry · doi:10.1001/jamapsychiatry.2024.4880 · Cited by 25 · see citing works
Developing a spectrum model of engagement in services for first episode psychosis: beyond attendance
Ferrari, M., MacDonald, K., Sabetti, J., Cowan, T., & Iyer, S. N. (2024) · Frontiers in Psychiatry · doi:10.3389/fpsyt.2024.1429135 · Cited by 5 · see citing works
Mughal, S., Alègre, M.-P., Sanchez-Allakhverdieva, A., Amoura, L., Liu, Y. S., Iyer, S. N., Capon, W., Iorfino, F., & Shah, J. L. (2025) · Psychiatric Services · doi:10.1176/appi.ps.20250050 · Cited by 5 · see citing works
Doyle, E., Carey, E., Rossouw, J., Booth, A., Rickwood, D., & O’Reilly, A. (2024) · Child Care Health and Development · doi:10.1111/cch.13220 · Cited by 4 · see citing works
Hui, C. L. M., Chen, E. Y. H., Wong, S. M. Y., Wong, G. H.-Y., Chan, S. K. W., Sham, P. C., Wong, M. T. H., Chan, K., Cheung, C., Lai, G., et al. (2024) · Psychiatry Research · doi:10.1016/j.psychres.2024.116279 · Cited by 3 · see citing works
Crombach, C. M. W., Janssen, S., Daemen, M., Klaassen, R. M. C., van Amelsvoort, T., & Leijdesdorff, S. M. J. (2025) · Child Psychiatry & Human Development · doi:10.1007/s10578-025-01861-z · Cited by 1 · see citing works
Mone, G. (2006) · Popular science · Cited by 1 · see citing works
Community-Based Mental Health Improvement Initiatives: A Narrative Review and Indiana Case Study
Tierney, W. M., McNamee, C., Harris, S. S., & Strakowski, S. M. (2024) · Population Health Management · doi:10.1089/pop.2024.0153
Brennenstuhl, S., Agard, C., Yuen, S., Alton, D., Bartha, C., Lau, C., Opara, S. R., & Cleverley, K. (2025) · Journal of American College Health · doi:10.1080/07448481.2025.2467327
Dhonnagáin, N. M., O’Reilly, A., Allen, C., & Dooley, B. A. (2026) · Advances in Mental Health · doi:10.1080/18387357.2026.2657844
- Authors
- Ishay, G. H., Zisman‐Ilani, Y., & Roe, D.
- Affiliations
- University of Haifa (IL)
- Temple University (US)
- Corresponding author
- Ishay, Gili Hoter
- Venue
- Early Intervention in Psychiatry
- Publisher
- Wiley
- Published
- 2022-08-18
- Volume
- 17
- Issue
- 4
- Pages
- 404-411
- ISSN
- 1751-7885 (ISSN-L)
- 1751-7893
- OpenAlex
- W4293790297
- Cited by
- 12
- References
- 37
- Citations by year
- 2026: 1 · 2025: 4 · 2024: 5 · 2023: 1
- FWCI
- 2.36
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Early Intervention in Psychiatry (publishedVersion, cc-by)
- PubMed (publishedVersion)
- TUScholarShare (Temple University) (submittedVersion, cc-by)
- Funders
- National Insurance Institute of Israel
- Topics
- Social Sciences › Psychology › Social Psychology › Mental Health Treatment and Access
- Social Sciences › Psychology › Clinical Psychology › Psychiatric care and mental health services
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Keywords
- child and adolescent mental health services, headspace, service satisfaction, service utilization, waiting time, psychological distress, functional status, psychotherapy, integrated care, service design, adolescents and young adults
- MeSH terms
- Adolescent, Humans, Longitudinal Studies, Mental Health Services, Personal Satisfaction, Psychotherapy, Adolescent Health Services
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
