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Cited by 141Technology Adoption and User BehaviourInnovation Diffusion and ForecastingMedia and Digital Communication

The DOI matches its Crossref record; 127 of the 130 references it cites were found in a registry or an index.

Adoption and Use of Computer-Based Voice Over Internet Protocol Phone Service: Toward an Integrated Model

Park, Namkee·2010·Journal of Communication
DOI 10.1111/j.1460-2466.2009.01440.x
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Abstract

This study examines factors influencing adoption and use of computer-based voice over Internet protocol (VoIP) phone service and attempts to integrate 2 theoretical approaches: the technology acceptance model (TAM) and the uses and gratifications framework. Using data from an online survey of VoIP users (N = 420), structural equation modeling analyses revealed that perceived ease of use had a significant impact on perceived usefulness. In addition, perceived usefulness had a positive effect on actual VoIP use. The study further discovered that motivations for communication and instrumental use significantly affected perceived ease of use, perceived usefulness, and actual VoIP use. This study suggests that integration of TAM and uses and gratifications can be fruitful in understanding user acceptance of new communication technologies.

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Crossref · 10.1111/j.1460-2466.2009.01440.x

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127 of 127 references verified0 citation errors · 0 not checkable

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Citations

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Show all 130 references

Research works printed but not linked: 12

  1. Kang, M.-H. (2001). Adoption, use and impacts of an interactive digital technology: A study of digital cable. Unpublished doctoral dissertation, Michigan State University, East Lansing.
  2. Kiesler, 2002, Social leisure and home IT: A time-diary approach, IT & Society, 1, 54
  3. LaRose, 1993, The telephone in daily life: A study of personal telephone use in the United States, Proceedings of the Pacific Telecommunications Conference, 15, 819
  4. Noble, 1987, Discriminating between the intrinsic and instrumental telephone user, Australian Journal of Communication, 11, 63
  5. Palmgreen, 1985, Mass gratifications research: Current perspectives, 11
  6. Perkins, 2003, The social norms approach to preventing school and college age substance abuse, 3
  7. Ren, 1999, Self-efficacy and the search for government information, Reference & User Service Quarterly, 38, 283
  8. Rosengren, 1974, The use of mass communications: Current perspectives on gratifications research, 269
  9. Rubin, 1994, Media effects: Advances in theory and research, 463
  10. Wellman, 2002, The networked nature of community online and offline, IT & Society, 1, 151
  11. Williams, 1985, Social research and the telephone
  12. Williams, 1994, Media effects: Advances in theory and research, 463

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Metadata

Authors
Park, N.
Affiliations
University of Oklahoma (US)
Corresponding author
Park, Namkee
ORCID
Park, Namkee
Venue
Journal of Communication
Publisher
Oxford University Press (OUP)
Published
2010-03
Volume
60
Issue
1
Pages
40-72
ISSN
  • 0021-9916 (ISSN-L)
  • 1460-2466
DOI
10.1111/j.1460-2466.2009.01440.x
OpenAlex
W2020789613
Cited by
141
References
130
Citations by year
2026: 3 · 2025: 3 · 2024: 8 · 2023: 7 · 2022: 9 · 2021: 17 · 2020: 12 · 2019: 5 · 2018: 11 · 2017: 6 · 2016: 14 · 2015: 8 · 2014: 15 · 2013: 14 · 2012: 4
FWCI
16.22
Type
journal article
Language
en
Open access
closed
Licence
doi.wiley.com/10.1002/tdm_license_1.1 (tdm, 2010 d)
Locations
Journal of Communication (publishedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Innovation Diffusion and Forecasting
  • Social Sciences › Communication › Media and Digital Communication
Keywords
Voice over Internet Protocol, technology acceptance model, uses and gratifications theory, perceived ease of use, perceived usefulness, actual technology use, communication motivation

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