The DOI matches its Crossref record; 127 of the 130 references it cites were found in a registry or an index.
Adoption and Use of Computer-Based Voice Over Internet Protocol Phone Service: Toward an Integrated Model
Abstract
This study examines factors influencing adoption and use of computer-based voice over Internet protocol (VoIP) phone service and attempts to integrate 2 theoretical approaches: the technology acceptance model (TAM) and the uses and gratifications framework. Using data from an online survey of VoIP users (N = 420), structural equation modeling analyses revealed that perceived ease of use had a significant impact on perceived usefulness. In addition, perceived usefulness had a positive effect on actual VoIP use. The study further discovered that motivations for communication and instrumental use significantly affected perceived ease of use, perceived usefulness, and actual VoIP use. This study suggests that integration of TAM and uses and gratifications can be fruitful in understanding user acceptance of new communication technologies.
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In the citing paper
“His findings showed that motives for communication were positively associated with perceived ease of use (PEOU) and perceived usefulness (PU)”
From Motivations and Affordances of ChatGPT Usage for College Students’ Learning (2025) · cites this paper as Park (2010)
In the citing paper
“entertainment motives were negatively associated with PEOU”
From Motivations and Affordances of ChatGPT Usage for College Students’ Learning (2025) · cites this paper as Park (2010)
In the citing paper
“His findings showed that motives for communication were positively associated with perceived ease of use (PEOU) and perceived usefulness (PU)”
From Motivations and Affordances of ChatGPT Usage for College Students’ Learning (2025) · cites this paper as Park (2010)
In the citing paper
“Park (2010) studied the adoption and usage of voice over internet protocol phone service and identified three dimensions of motivation (namely communication, instrumental, and entertainment) from his online survey data.”
From Motivations and Affordances of ChatGPT Usage for College Students’ Learning (2025) · cites this paper as Park (2010)
In the citing paper
“In Park's (2010) study, only instrumental motives were directly related to actual usage, whereas the other motives had indirect effects.”
From Motivations and Affordances of ChatGPT Usage for College Students’ Learning (2025) · cites this paper as Park (2010)
In the citing paper
“instrumental motives were positively associated with PU and actual usage of voice over internet protocol services”
From Motivations and Affordances of ChatGPT Usage for College Students’ Learning (2025) · cites this paper as Park (2010)
In the citing paper
“instrumental motives were positively associated with PU and actual usage of voice over internet protocol services”
From Motivations and Affordances of ChatGPT Usage for College Students’ Learning (2025) · cites this paper as Park (2010)
In the citing paper
“In Park's (2010) study, PEOU was not directly related to actual usage but was linked to entertainment and communication motives, with PU mediating the impact of PEOU on usage.”
From Motivations and Affordances of ChatGPT Usage for College Students’ Learning (2025) · cites this paper as Park's (2010)
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Chatbots in retailers’ customer communication: How to measure their acceptance?
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Chung, J. E., Park, N., Wang, H., Fulk, J. L., & McLaughlin, M. L. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.06.016 · Cited by 465
Self-citationJihyuk, J., & Sang, Y. (2013) · Computers in Human Behavior · doi:10.1016/j.chb.2013.06.002 · Cited by 367
Chocarro, R., Cortiñas, M., & Marcos-Matás, G. (2023) · Educational Studies · doi:10.1080/03055698.2020.1850426 · Cited by 343
Hyun Baek, T., & Kim, M. (2023) · Telematics and Informatics · doi:10.1016/j.tele.2023.102030 · Cited by 319
Metadata
- Authors
- Park, N.
- Affiliations
- University of Oklahoma (US)
- Corresponding author
- Park, Namkee
- ORCID
- Park, Namkee
- Venue
- Journal of Communication
- Publisher
- Oxford University Press (OUP)
- Published
- 2010-03
- Volume
- 60
- Issue
- 1
- Pages
- 40-72
- ISSN
- 0021-9916 (ISSN-L)
- 1460-2466
- OpenAlex
- W2020789613
- Cited by
- 141
- References
- 130
- Citations by year
- 2026: 3 · 2025: 3 · 2024: 8 · 2023: 7 · 2022: 9 · 2021: 17 · 2020: 12 · 2019: 5 · 2018: 11 · 2017: 6 · 2016: 14 · 2015: 8 · 2014: 15 · 2013: 14 · 2012: 4
- FWCI
- 16.22
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Communication (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Decision Sciences › Management Science and Operations Research › Innovation Diffusion and Forecasting
- Social Sciences › Communication › Media and Digital Communication
- Keywords
- Voice over Internet Protocol, technology acceptance model, uses and gratifications theory, perceived ease of use, perceived usefulness, actual technology use, communication motivation
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