Cited by 141Technology Adoption and User BehaviourInnovation Diffusion and ForecastingMedia and Digital Communication

Adoption and Use of Computer-Based Voice Over Internet Protocol Phone Service: Toward an Integrated Model

Park, Namkee·2010·Journal of Communication

Abstract

This study examines factors influencing adoption and use of computer-based voice over Internet protocol (VoIP) phone service and attempts to integrate 2 theoretical approaches: the technology acceptance model (TAM) and the uses and gratifications framework. Using data from an online survey of VoIP users (N = 420), structural equation modeling analyses revealed that perceived ease of use had a significant impact on perceived usefulness. In addition, perceived usefulness had a positive effect on actual VoIP use. The study further discovered that motivations for communication and instrumental use significantly affected perceived ease of use, perceived usefulness, and actual VoIP use. This study suggests that integration of TAM and uses and gratifications can be fruitful in understanding user acceptance of new communication technologies.

Integrity signals

Registry

Crossref · 10.1111/j.1460-2466.2009.01440.x

Cites

128 of 128 references verified0 citation errors · 0 not checkable

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This paper’s full text isn’t openly available, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • In Park's (2010) study, communication motives were positively associated with perceived usefulness (PU).

    “His findings showed that motives for communication were positively associated with perceived ease of use (PEOU) and perceived usefulness (PU)”
  • In Park's (2010) study, entertainment motives were negatively associated with PEOU.

    “entertainment motives were negatively associated with PEOU”
  • In Park's (2010) study, communication motives were positively associated with perceived ease of use (PEOU).

    “His findings showed that motives for communication were positively associated with perceived ease of use (PEOU) and perceived usefulness (PU)”
  • Park (2010) identified three dimensions of motivation (communication, instrumental, and entertainment) from his online survey data on VoIP phone service adoption and usage.

    “Park (2010) studied the adoption and usage of voice over internet protocol phone service and identified three dimensions of motivation (namely communication, instrumental, and entertainment) from his online survey data.”
  • In Park's (2010) study, only instrumental motives were directly related to actual usage, whereas the other motives had indirect effects.

    “In Park's (2010) study, only instrumental motives were directly related to actual usage, whereas the other motives had indirect effects.”

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Authors
Park, N.
Affiliations
University of Oklahoma (US)
Corresponding author
Park, Namkee
Venue
Journal of Communication
Published
2010-03
Volume
60
Issue
1
Pages
40-72
ISSN
  • 0021-9916 (ISSN-L)
  • 1460-2466
OpenAlex
W2020789613
Cited by
141
References
130
Citations by year
2026: 3 · 2025: 3 · 2024: 8 · 2023: 7 · 2022: 9 · 2021: 17 · 2020: 12 · 2019: 5 · 2018: 11 · 2017: 6 · 2016: 14 · 2015: 8 · 2014: 15 · 2013: 14 · 2012: 4
FWCI
16.22
Type
journal article
Language
en
Open access
closed
Locations
Journal of Communication (publishedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Innovation Diffusion and Forecasting
  • Physical Sciences › Computer Science › Computer Networks and Communications › Media and Digital Communication
Keywords
Voice over Internet Protocol, technology acceptance model, uses and gratifications theory, perceived ease of use, perceived usefulness, actual technology use, communication motivation

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