The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
A Public Management Road Less Travelled: Clients as Co‐producers of Public Services
Abstract
Since the end of the 1970s, alternatives to internal government production of public services have assumed increasing prominence. The most important of these has been contracting out, but a less travelled road has been co‐production: the involvement of citizens, volunteers and clients in producing public services as well as consuming them. This article focuses on client co‐production. It argues that by ignoring this option, governments have closed off one important option in the repertoire of management approaches. It demonstrates the necessity of client co‐production to service‐delivery and legal compliance, and considers examples of government agencies which have sought to harness it in positive ways.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Bowling Alone: America's Declining Social Capital
Putnam, R. D. (1995) · Journal of Democracy · doi:10.1353/jod.1995.0002 · Cited by 14,037
Bagozzi, R. P. (1975) · Journal of Marketing · doi:10.2307/1250593 · Cited by 1,648
CONSUMERS AS COPRODUCERS OF PUBLIC SERVICES: SOME ECONOMIC AND INSTITUTIONAL CONSIDERATIONS
Parks, R. B., Baker, P. C., Kiser, L., Oakerson, R., Ostrom, E., Ostrom, V., Percy, S. L., Vandivort, M. B., Whitaker, G. P., & Wilson, R. (1981) · Policy Studies Journal · doi:10.1111/j.1541-0072.1981.tb01208.x · Cited by 761
Toward an institutional theory of citizen coproduction
Kiser, L. L. (1984) · Urban Affairs Quarterly · doi:10.1177/004208168401900406 · Cited by 32
Cited by
Varieties of Participation in Public Services: The Who, When, and What of Coproduction
Nabatchi, T., Sancino, A., & Sicilia, M. (2017) · Public Administration Review · doi:10.1111/puar.12765 · Cited by 848
McCulloch, A. (2009) · Studies in Higher Education · doi:10.1080/03075070802562857 · Cited by 330
Realising the Potential of Co-production: Negotiating Improvements in Public Services
Needham, C. (2008) · Social Policy and Society · doi:10.1017/s1474746407004174 · Cited by 329
Clark, B. Y., Brudney, J. L., & Jang, S. (2013) · Public Administration Review · doi:10.1111/puar.12092 · Cited by 301
Contextualizing co-production of health care: a systematic literature review
Palumbo, R. (2016) · International Journal of Public Sector Management · doi:10.1108/ijpsm-07-2015-0125 · Cited by 292
Metadata
- Authors
- Alford, J.
- Venue
- Australian Journal of Public Administration
- Publisher
- Wiley
- Published
- 1998-12
- Volume
- 57
- Issue
- 4
- Pages
- 128-137
- ISSN
- 0313-6647 (ISSN-L)
- 1467-8500
- OpenAlex
- W1996299709
- Cited by
- 197
- References
- 4
- FWCI
- 2.75
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: A Public Management Road Less Travelled: Clients as Co‐producers of Public Services. https://app.cochat.ai/papers/10.1111/j.1467-8500.1998.tb01568.x
- The paper
- Alford, J. (1998). A Public Management Road Less Travelled: Clients as Co‐producers of Public Services. Australian Journal of Public Administration. https://doi.org/10.1111/j.1467-8500.1998.tb01568.x
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
