The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Leader Positive Mood and Group Performance: The Case of Customer Service
Abstract
It was hypothesized that leader positive mood would be positively associated with group performance in a service setting. Additionally, it was expected that while leader positive mood would be positively associated with both the leader's level of job satisfaction and job involvement, leader positive mood would be positively associated with group performance, controlling for both leader job satisfaction and job involvement. Leader positive mood also was expected to be positively associated with group performance controlling for group positive affective tone. Two potential antecedents of leader positive mood, the leader's level of positive affectivity and the extent to which the leader's own manager engaged in contingent reward behavior, were hypothesized to be positively associated with leader positive mood at work. These hypotheses were tested among a sample of 53 sales managers who led groups ranging in size from 4 to 9 members. All of the hypotheses were supported. Implications of these results and directions for future research are discussed.
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Cites
Development and validation of brief measures of positive and negative affect: The PANAS scales.
Watson, D., Clark, L. A., & Tellegen, A. (1988) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.54.6.1063 · Cited by 32,433
Estimating within-group interrater reliability with and without response bias
James, L. R., Demaree, R. G., & Wolf, G. (1984) · Journal of Applied Psychology · doi:10.1037/0021-9010.69.1.85 · Cited by 4,774
Health complaints, stress, and distress: Exploring the central role of negative affectivity.
Watson, D., & Pennebaker, J. W. (1989) · Psychological Review · doi:10.1037/0033-295x.96.2.234 · Cited by 3,030
Mood and the mundane: Relations between daily life events and self-reported mood.
Clark, L. A., & Watson, D. (1988) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.54.2.296 · Cited by 784
Cited by
The benefits of frequent positive affect: Does happiness lead to success?
Lyubomirsky, S., King, L., & Diener, E. (2005) · Psychological Bulletin · doi:10.1037/0033-2909.131.6.803 · Cited by 7,143
What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite
Cohen, S. G., & Bailey, D. E. (1997) · Journal of Management · doi:10.1177/014920639702300303 · Cited by 3,526
The ripple effect: emotional contagion and its influence on group behavior
Barsade, S. G. (2002) · Administrative Science Quarterly · doi:10.2307/3094912 · Cited by 3,361
Beyond money: toward an economy of well-being
Diener, E., & Seligman, M. E. P. (2004) · Psychological Science in the Public Interest · doi:10.1111/j.0963-7214.2004.00501001.x · Cited by 2,555
Emotions and leadership: The role of emotional intelligence
George, J. M. (2000) · Human Relations · doi:10.1177/0018726700538001 · Cited by 2,027
Self-citation
Metadata
- Authors
- George, J. M.
- Venue
- Journal of Applied Social Psychology
- Publisher
- Wiley
- Published
- 1995-05
- Volume
- 25
- Issue
- 9
- Pages
- 778-794
- ISSN
- 0021-9029 (ISSN-L)
- 1559-1816
- OpenAlex
- W2141312629
- Cited by
- 351
- References
- 4
- FWCI
- 3.47
- Type
- journal article
- Language
- en
- Open access
- closed
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