The Development and Testing of a Measure of Skepticism Toward Environmental Claims in Marketers' Communications
Abstract
Marketers' claims about the environmental effects of products and their packaging are becoming more pervasive. Consumer organizations, government, and marketers have long realized that consumers receive such claims with some degree of skepticism. An investigation of how consumer skepticism affects the response to “green” marketing claims would be facilitated by a reliable and valid measure of skepticism. This paper describes a two‐stage research project and the resulting four‐item measure of skepticism toward environmental claims made in advertising and on packages. The scale has acceptable levels of reliability and validity.
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Objective knowledge about environmental issues is an important indicator of consumers' environmental involvement.
“Another important indicator of consumers' environmental involvement is their objective knowledge about environmental issues (Ellen 1994; Mohr, Ero glu, and Ellen 1998; Parguel, Benoit-Moreau, and Russell 2015).”
From Misleading Consumers with Green Advertising? An Affect–Reason–Involvement Account of Greenwashing Effects in Environmental Advertising (2018) · cites this paper as Mohr, Eroglu, and Ellen 1998
Cites
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Flagged first, then by citations
Cited by
Sorted by citations
The Means and End of Greenwash
Lyon, T. P., & Montgomery, A. W. (2015) · Organization & Environment · doi:10.1177/1086026615575332 · Cited by 1,636 · see citing works
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How Meaningless and Substantive Green Claims Jointly Determine Product Environmental Perceptions
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“Prior Greenwashing Exposure (PGE) (4 items, Mohr et al., 1998) has assessed learned experience with misleading green claims (e.g., “In the last 12 months I have frequently been confronted with sustainability promises that afterwards proved mislead-ing”).”
- Authors
- MOHR, L. A., EROǦLU, D., & ELLEN, P. S.
- Affiliations
- Georgia State University (US)
- Venue
- Journal of Consumer Affairs
- Publisher
- Wiley
- Published
- 1998-06
- Volume
- 32
- Issue
- 1
- Pages
- 30-55
- ISSN
- 0022-0078 (ISSN-L)
- 1745-6606
- OpenAlex
- W2017091277
- Cited by
- 564
- References
- 5
- Citations by year
- 2026: 47 · 2025: 43 · 2024: 42 · 2023: 48 · 2022: 33 · 2021: 34 · 2020: 36 · 2019: 38 · 2018: 28 · 2017: 34 · 2016: 24 · 2015: 23 · 2014: 22 · 2013: 14 · 2012: 20
- FWCI
- 14.37
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Consumer Affairs (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Environmental Sustainability in Business
- Physical Sciences › Environmental Science › Management, Monitoring, Policy and Law › Environmental Education and Sustainability
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Packaging Perceptions and Trends
- Keywords
- skepticism, environmental claims, green marketing, consumer skepticism, scale development, advertising claims, consumer response
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