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Effectiveness of general practice based, practice nurse led telephone coaching on glycaemic control of type 2 diabetes: the Patient Engagement And Coaching for Health (PEACH) pragmatic cluster randomised controlled trial

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Blackberry, I. D., Furler, J. S., Best, J. D., Chondros, P., Vale, M., Walker, C., Dunning, T., Segal, L., Dunbar, J., Audehm, R., Liew, D., Young, D.·2013·BMJ

DOI 10.1136/bmj.f5272PMC PMC3776648

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Abstract

OBJECTIVE: To evaluate the effectiveness of goal focused telephone coaching by practice nurses in improving glycaemic control in patients with type 2 diabetes in Australia. DESIGN: Prospective, cluster randomised controlled trial, with general practices as the unit of randomisation. SETTING: General practices in Victoria, Australia. PARTICIPANTS: 59 of 69 general practices that agreed to participate recruited sufficient patients and were randomised. Of 829 patients with type 2 diabetes (glycated haemoglobin (HbA1c) >7.5% in the past 12 months) who were assessed for eligibility, 473 (236 from 30 intervention practices and 237 from 29 control practices) agreed to participate. INTERVENTION: Practice nurses from intervention practices received two days of training in a telephone coaching programme, which aimed to deliver eight telephone and one face to face coaching episodes per patient. MAIN OUTCOME MEASURES: The primary end point was mean absolute change in HbA1c between baseline and 18 months in the intervention group compared with the control group. RESULTS: The intervention and control patients were similar at baseline. None of the practices dropped out over the study period; however, patient attrition rates were 5% in each group (11/236 and 11/237 in the intervention and control group, respectively). The median number of coaching sessions received by the 236 intervention patients was 3 (interquartile range 1-5), of which 25% (58/236) did not receive any coaching sessions. At 18 months' follow-up the effect on glycaemic control did not differ significantly (mean difference 0.02, 95% confidence interval -0.20 to 0.24, P=0.84) between the intervention and control groups, adjusted for HbA1c measured at baseline and the clustering. Other biochemical and clinical outcomes were similar in both groups. CONCLUSIONS: A practice nurse led telephone coaching intervention implemented in the real world primary care setting produced comparable outcomes to usual primary care in Australia. The addition of a goal focused coaching role onto the ongoing generalist role of a practice nurse without prescribing rights was found to be ineffective. TRIAL REGISTRATION: Current Controlled Trials ISRCTN50662837.

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[47]Walker C, Furler J, Blackberry I, Dunbar J, Young D, Best J. The delivery of a telephone coaching programme to people with type 2 diabetes by practice nurses in Victoria, Australia: a qualitative evaluation. J Nurs Healthcare Chronic Illn 2011; 3: 419-26.

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Authors: Blackberry, I. D., Furler, J. S., Best, J. D., Chondros, P., Vale, M., Walker, C., Dunning, T., Segal, L., Dunbar, J., Audehm, R., Liew, D., & Young, D.
Affiliations: The University of Melbourne (AU)
Barwon Health (AU)
University of South Australia (AU)
Deakin University (AU)
The Royal Melbourne Hospital (AU)
Corresponding author: Blackberry, I. D.
ORCID: Blackberry, I. D.
Furler, J. S.
Best, J. D.
Chondros, P.
Vale, M.
Walker, C.
Dunning, T.
Segal, L.
Dunbar, J.
Audehm, R.
Liew, D.
Venue: BMJ
Publisher: BMJ
Published: 2013-09-18
Volume: 347
Issue: sep18 1
Pages: f5272-f5272
ISSN: 1756-1833 (ISSN-L)
DOI: 10.1136/bmj.f5272
PMC: PMC3776648
OpenAlex: W2021416630
Cited by: 113
References: 65
Citations by year: 2026: 6 · 2025: 6 · 2024: 5 · 2023: 10 · 2022: 9 · 2021: 12 · 2020: 5 · 2019: 9 · 2018: 7 · 2017: 12 · 2016: 14 · 2015: 9 · 2014: 6 · 2013: 3
FWCI: 8.41
Type: journal article
Language: en
Open access: hybrid
doi.org
Licence: cc-by-nc
Locations: BMJ (publishedVersion, cc-by-nc)
Europe PMC (PubMed Central) (publishedVersion, cc-by-nc)
PubMed Central (publishedVersion, cc-by-nc)
PubMed (publishedVersion)
UniSA Research Outputs Repository (University of South Australia) (submittedVersion, other-oa)
Deakin Research Online (Deakin University) (submittedVersion)
Minerva Access (University of Melbourne) (submittedVersion, cc-by-nc)
Funders: Medical Research Council
National Health and Medical Research Council (359374, 566586)
Topics: Health Sciences › Medicine › Endocrinology, Diabetes and Metabolism › Diabetes Management and Education
Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
Health Sciences › Medicine › Endocrinology, Diabetes and Metabolism › Diabetes Management and Research
Keywords: type 2 diabetes, glycemic control, HbA1c, telephone coaching, practice nurses, primary care, patient engagement, coaching effectiveness, patient dropout
MeSH terms: Aged, Communication, Counseling, Diabetes Mellitus, Type 2, Female, Glycated Hemoglobin, Humans, Hyperglycemia, Male, Middle Aged, Nurse-Patient Relations, Telephone, Victoria, Practice Patterns, Nurses', General Practice

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Effectiveness of general practice based, practice nurse led telephone coaching on glycaemic control of type 2 diabetes: the Patient Engagement And Coaching for Health (PEACH) pragmatic cluster randomised controlled trial

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