Email overload at work: an analysis of factors associated with email strain

Dabbish, Laura A.; Kraut, Robert E.

doi:10.1145/1180875.1180941

Cited by 238Personal Information Management and User BehaviorTechnostress in Professional SettingsStress and Burnout Research

Email overload at work: an analysis of factors associated with email strain

Dabbish, Laura A., Kraut, Robert E.·2006·Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work

DOI 10.1145/1180875.1180941

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Abstract

Almost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a large-scale nationwide organizational survey examining the relationship between email use and feelings of email overload and task coordination. We found that higher email volume was associated with increased feelings of email overload, but this relationship was moderated by certain email management strategies. The contribution to the field of CSCW is a better understanding of the concept of email related stress, and initial scale development for the assessment of email-related overload and perceptions of the work-importance of email.

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The constant accessibility of digital work platforms indirectly increases the length of one's working hours, which increases feelings of overload and escalates stress and cognitive burnout.
“The constant accessibility of such platforms indirectly increases the length of one's working hours [19], which increases feelings of overload [50] and escalates stress and cognitive burnout [18].”
From Absorbed in technology but digitally overloaded: Interplay effects on gig workers’ burnout and creativity (2021) · cites this paper as [50]

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Authors: Dabbish, L. A., & Kraut, R. E.
Affiliations: Carnegie Mellon University (US)
ORCID: Dabbish, Laura A.
Kraut, Robert E.
Venue: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Publisher: ACM
Published: 2006-11-04
Pages: 431-440
DOI: 10.1145/1180875.1180941
OpenAlex: W2052742498
Cited by: 238
References: 29
Citations by year: 2026: 7 · 2025: 4 · 2024: 9 · 2023: 10 · 2022: 8 · 2021: 16 · 2020: 15 · 2019: 13 · 2018: 14 · 2017: 23 · 2016: 16 · 2015: 22 · 2014: 18 · 2013: 15 · 2012: 11
FWCI: 4.59
Type: conference paper
Language: en
Open access: closed
Locations: ACM Conference on Computer Supported Cooperative Work (CSCW) (publishedVersion)
Funders: National Science Foundation
National Defense Science and Engineering Graduate
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
Keywords: email overload, task coordination, occupational stress, scale development, office workers

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Email overload at work: an analysis of factors associated with email strain

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