What are you looking for?: an eye-tracking study of information usage in web search
Abstract
Web search services are among the most heavily used applications on the World Wide Web. Perhaps because search is used in such a huge variety of tasks and contexts, the user interface must strike a careful balance to meet all user needs. We describe a study that used eye tracking methodologies to explore the effects of changes in the presentation of search results. We found that adding information to the contextual snippet significantly improved performance for informational tasks but degraded performance for navigational tasks. We discuss possible reasons for this difference and the design implications for better presentation of search results.
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Wang, K., Gloy, N., & Li, X. (2010) · ACM International Conference on Web Search and Data Mining (WSDM) · doi:10.1145/1718487.1718514 · Cited by 45 · see citing works
The deliberative influence of comment section structure
Peacock, C., Scacco, J. M., & Stroud, N. J. (2017) · Journalism · doi:10.1177/1464884917711791 · Cited by 45 · see citing works
Kammerer, Y., & Gerjets, P. H. (2010) · ACM Symposium on Eye Tracking Research and Applications (ETRA) · doi:10.1145/1743666.1743736 · Cited by 44 · see citing works
Understanding Reading Attention Distribution during Relevance Judgement
Li, X., Liu, Y., Mao, J., He, Z., Zhang, M., & Ma, S. (2018) · ACM International Conference on Information and Knowledge Management (CIKM) · doi:10.1145/3269206.3271764 · Cited by 43 · see citing works
Kules, B., & Capra, R. (2011) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.21647 · Cited by 43 · see citing works
An Eye-Tracking Study of Query Reformulation
Eickhoff, C., Dungs, S., & Tran, V. (2015) · International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR) · doi:10.1145/2766462.2767703 · Cited by 42 · see citing works
Wittek, P., Liu, Y., Darányi, S., Gedeon, T., & Lim, I. S. (2016) · Frontiers in Psychology · doi:10.3389/fpsyg.2016.01790 · Cited by 42 · see citing works
The evaluation of a mobile user interface for people on the autism spectrum: An eye movement study
Rezae, M., Chen, N. T. M., McMeekin, D. A., Tan, T., Krishna, A., & Lee, H. (2020) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2020.102462 · Cited by 42 · see citing works
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Muralidharan, A. S., Gyöngyi, Z., & Ed, H. (2012) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2207676.2208554 · Cited by 41 · see citing works
A Survey on Visual Information Search Behavior and Requirements of Radiologists
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Fast and reliable online learning to rank for information retrieval
Hofmann, K. (2013) · ACM SIGIR Forum · doi:10.1145/2568388.2568413 · Cited by 40 · see citing works
- Authors
- Cutrell, E., & Guan, Z.
- Affiliations
- Microsoft (United States) (US)
- University of Washington (US)
- ORCID
- Cutrell, Edward
- Venue
- Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2007-04-29
- Pages
- 407-416
- OpenAlex
- W2004089651
- Cited by
- 460
- References
- 29
- Citations by year
- 2026: 7 · 2025: 6 · 2024: 30 · 2023: 13 · 2022: 10 · 2021: 12 · 2020: 24 · 2019: 15 · 2018: 24 · 2017: 41 · 2016: 28 · 2015: 34 · 2014: 39 · 2013: 34 · 2012: 38
- FWCI
- 19.36
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Information Systems › Information Retrieval and Search Behavior
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Gaze Tracking and Assistive Technology
- Keywords
- web search, search result presentation, eye tracking, user interface design
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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