Empathy and experience in HCI

Wright, Peter; McCarthy, John

doi:10.1145/1357054.1357156

Cited by 473Innovative Human-Technology InteractionUsability and User Interface DesignPersona Design and Applications

Empathy and experience in HCI

Open access

Wright, Peter, McCarthy, John·2008·Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

DOI 10.1145/1357054.1357156

Open this paper in CoChat — free account

Abstract

For a decade HCI researchers and practitioners have been developing methods, practices and designs 'for the full range of human experience'. On the one hand, a variety of approaches to design, such as aesthetic, affective, and ludic that emphasize particular qualities and contexts of experience and particular approaches to intervening in interactive experience have become focal. On the other, a variety of approaches to understanding users and user experience, based on narrative, biography, and role-play have been developed and deployed. These developments can be viewed in terms of one of the seminal commitments of HCI, 'to know the user'. Empathy has been used as a defining characteristic of designer-user relationships when design is concerned with user experience. In this article, we use 'empathy' to help position some emerging design and user-experience methodologies in terms of dynamically shifting relationships between designers, users, and artefacts.

Integrity signals

Registry

Crossref · 10.1145/1357054.1357156

Cites

60 of 60 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Designers can express their empathy by using high-impact graphs and creating scenarios.
“Designers can express their empathy by using high-impact graphs (62) and creating scenarios (64).”
From Digital Therapeutic Alliance With Fully Automated Mental Health Smartphone Apps: A Narrative Review (2022) · cites this paper as [64]

Untitled work
(2006) · Cited by 18,730 · see citing works
Truth and Method
Gadamer, H. G., Weinsheimer, J. C., & Marshall, D. G. (1960) · Cited by 9,238 · see citing works
Speech Genres and Other Late Essays
Bakhtin, M. M. (1986) · University of Texas Press eBooks · doi:10.7560/720466 · Cited by 9,079 · see citing works
Acts of meaning
(1991) · Choice Reviews Online · doi:10.5860/choice.28-6498 · Cited by 8,158 · see citing works
Constructing grounded theory. A practical guide through qualitative analysis
Brink, E., Dellve, L., Hallberg, U. E., Abrahamsson, K. H., Klingberg, G., & Wentz, K. (2006) · International Journal of Qualitative Studies on Health and Well-Being · doi:10.3402/qhw.v1i3.4932 · Cited by 6,909 · see citing works
Problems of Dostoevsky's Poetics
Bakhtin, M. (1984) · doi:10.5749/j.ctt22727z1 · Cited by 5,909 · see citing works
Speech Genres and Other Late Essays
Melaver, M., Bakhtin, M. M., McGee, V. W., Emerson, C. G., & Holquist, M. (1987) · Poetics Today · doi:10.2307/1772598 · Cited by 3,185 · see citing works
Where the Action Is: The Foundations of Embodied Interaction
Dourish, P. (2001) · Cited by 3,148 · see citing works
Design: Cultural probes
Gaver, W. W., Dunne, T., & Pacenti, E. (1999) · interactions · doi:10.1145/291224.291235 · Cited by 2,310 · see citing works
Problems of Dostoevsky's Poetics
R., R., Baxhtin, M., & Emerson, C. G. (1985) · Poetics Today · doi:10.2307/1771919 · Cited by 1,856 · see citing works
The anthropology of experience
Bruner, E. M., & Turner, V. W. (1986) · University of Illinois Press eBooks · Cited by 1,839 · see citing works
The idea of history
Collingwood, R. G. (1946) · Cited by 1,637 · see citing works
Technology as Experience
McCarthy, J., & Wright, P. (2004) · The MIT Press eBooks · doi:10.7551/mitpress/6687.003.0011 · Cited by 1,371 · see citing works
Ambiguity as a resource for design
Gaver, W. W., Beaver, J., & Benford, S. (2003) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/642611.642653 · Cited by 1,348 · see citing works
Problems of Dostoevsky's Poetics
Wasiolek, E., Bakhtin, M. M., & Emerson, C. G. (1987) · Comparative Literature · doi:10.2307/1770549 · Cited by 1,250 · see citing works
Experience prototyping
Buchenau, M., & Suri, J. F. (2000) · Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques · doi:10.1145/347642.347802 · Cited by 1,237 · see citing works
Scenario-based design: envisioning work and technology in system development
Carroll, J. M. (1995) · John Wiley & Sons, Inc. eBooks · Cited by 937 · see citing works
On Ethnographic Authority
Clifford, J. (1983) · Representations · doi:10.2307/2928386 · Cited by 931 · see citing works
Understanding experience in interactive systems
Forlizzi, J., & Battarbee, K. (2004) · Designing Interactive Systems Conference · doi:10.1145/1013115.1013152 · Cited by 930 · see citing works
Implications for design
Dourish, P. (2006) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/1124772.1124855 · Cited by 860 · see citing works
Cultural probes and the value of uncertainty
Gaver, W. W., Boucher, A., Pennington, S., & Walker, B. (2004) · interactions · doi:10.1145/1015530.1015555 · Cited by 648 · see citing works
Bringing design to software
(1996) · ACM eBooks · doi:10.1145/229868 · Cited by 629 · see citing works
Staying open to interpretation
Sengers, P., & Gaver, B. (2006) · Proceedings of the 6th conference on Designing Interactive systems · doi:10.1145/1142405.1142422 · Cited by 592 · cited 2× · see citing works
“They become part of a rich, ongoing dialogue of many voices – designers, users, cultural commentators – making sense of a design and how it is experienced [28, 47].”
Background
Talking about Machines
Orr, J. E. (2016) · Cornell University Press eBooks · doi:10.7591/9781501707407 · Cited by 535 · see citing works
How HCI interprets the probes
Boehner, K., Vertesi, J., Sengers, P., & Dourish, P. (2007) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1240624.1240789 · Cited by 533 · see citing works
Aesthetics and apparent usability
Tractinsky, N. (1997) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/258549.258626 · Cited by 484 · see citing works
Making by making strange
Bell, G., Blythe, M., & Sengers, P. (2005) · ACM Transactions on Computer-Human Interaction · doi:10.1145/1067860.1067862 · Cited by 481 · see citing works
How emotion is made and measured
Boehner, K., DePaula, R., Dourish, P., & Sengers, P. (2007) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.11.016 · Cited by 455 · see citing works
The drift table: designing for ludic engagement
Gaver, W. W., Bowers, J., Boucher, A., Gellerson, H., Pennington, S., Schmidt, A., Steed, A., Villars, N., & Walker, B. (2004) · CHI '04 Extended Abstracts on Human Factors in Computing Systems · doi:10.1145/985921.985947 · Cited by 439 · see citing works
The building blocks of experience
Forlizzi, J., & Ford, S. (2000) · ACM Conference on Designing Interactive Systems (DIS) · doi:10.1145/347642.347800 · Cited by 418 · see citing works
The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
Cooper, A. J. (2004) · Pearson Higher Education eBooks · Cited by 337 · see citing works
Aesthetic interaction
Petersen, M. G., Iversen, O. S., Krogh, P. G., & Ludvigsen, M. (2004) · Designing Interactive Systems Conference · doi:10.1145/1013115.1013153 · Cited by 337 · see citing works
Meetings of minds: Dialogue, sympathy, and identification, in reading fiction
Oatley, K. (1999) · Poetics · doi:10.1016/s0304-422x(99)00011-x · Cited by 332 · see citing works
Co-experience: user experience as interaction
Battarbee, K., & Koskinen, I. (2004) · CoDesign · doi:10.1080/15710880412331289917 · Cited by 313 · see citing works
On Ethnographic Authority
Clifford, J. (1983) · Representations · doi:10.1525/rep.1983.2.1.99p0010p · Cited by 307 · see citing works
New Product Development
Hart, S. J. (1995) · doi:10.1007/978-1-349-24260-3_10 · Cited by 301 · see citing works
Talking about Machines: An Ethnography of a Modern Job.
Nelsen, B. J., & Orr, J. E. (1998) · Industrial and Labor Relations Review · doi:10.2307/2525131 · Cited by 273 · see citing works
The experience of enchantment in human–computer interaction
McCarthy, J., Wright, P., Wallace, J., & Dearden, A. (2005) · Personal and Ubiquitous Computing · doi:10.1007/s00779-005-0055-2 · Cited by 173 · see citing works
Making Sense of Experience
Wright, P. R., McCarthy, J., & Meekison, L. (2003) · Human-computer interaction series · doi:10.1007/1-4020-2967-5_5 · Cited by 171 · see citing works
Pastiche scenarios: Fiction as a resource for user centred design
Blythe, M., & Wright, P. (2006) · Interacting with Computers · doi:10.1016/j.intcom.2006.02.001 · Cited by 169 · see citing works
Developing Empathy in Nurses: An Inservice Training Program
Ançel, G. (2006) · Archives of Psychiatric Nursing · doi:10.1016/j.apnu.2006.05.002 · Cited by 119 · see citing works
From user to character
Nielsen, L. (2002) · ACM Conference on Designing Interactive Systems (DIS) · doi:10.1145/778712.778729 · Cited by 114 · see citing works
Empathy, an integrative model
Vreeke, G. J., & van der Mark, I. L. (2003) · New Ideas in Psychology · doi:10.1016/j.newideapsych.2003.09.003 · Cited by 96 · see citing works
Future Interaction Design
Pirhonen, A., Saariluoma, P. O., Roast, C., & Isomäki, H. (2005) · Springer eBooks · doi:10.1007/b138650 · Cited by 93 · see citing works
Technology biographies
Blythe, M., Monk, A. F., & Park, J. (2002) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/506443.506532 · Cited by 90 · see citing works
Cultural commentators: Non-native interpretations as resources for polyphonic assessment
Gaver, W. W. (2007) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.11.014 · Cited by 84 · see citing works
Self and Other in Bakhtin's Early Philosophical Essays: Prelude to a Theory of Prose Consciousness
Hicks, D. A. (2000) · Mind Culture and Activity · doi:10.1207/s15327884mca0703_10 · Cited by 78 · see citing works
Design documentaries
Raijmakers, B., Gaver, W. W., & Bishay, J. (2006) · Designing Interactive Systems Conference · doi:10.1145/1142405.1142441 · Cited by 72 · see citing works
The value of the novel in designing for experience
Wright, P. R., & McCarthy, J. (2005) · Springer eBooks · doi:10.1007/1-84628-089-3_2 · Cited by 70 · see citing works
Grounding experience: relating theory and method to evaluate the user experience of smartphones
Swallow, D., Blythe, M., & Wright, P. (2005) · doi:10.5555/1124666.1124679 · Cited by 69 · see citing works
Interdisciplinary criticism: Analysing the experience of riot! a location-sensitive digital narrative
Blythe, M., Reid, J., Wright, P., & Geelhoed, E. (2006) · Behaviour and Information Technology · doi:10.1080/01449290500331131 · Cited by 68 · see citing works
Perspectival Selves in Interaction with Others: Re‐reading G.H. Mead's Social Psychology
Martin, J. (2005) · Journal for the Theory of Social Behaviour · doi:10.1111/j.1468-5914.2005.00278.x · Cited by 63 · see citing works
The next 50 years: future challenges and opportunities for empathy in our science
Suri, J. F. (2001) · Ergonomics · doi:10.1080/00140130110105850 · Cited by 53 · see citing works
Theory and method for experience centered design
Blythe, M., Wright, P., McCarthy, J., & Bertelsen, O. W. (2006) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/1125451.1125764 · Cited by 48 · see citing works
ISI's impact factor as misnomer: A proposed new measure to assess journal impact
Harter, S. P., & Nisonger, T. E. (1997) · Journal of the American Society for Information Science · doi:10.1002/(sici)1097-4571(199712)48:12 · Cited by 46 · see citing works
When you can't talk to customers
McQuaid, H. L., Goel, A., & McManus, M. (2003) · doi:10.1145/782896.782926 · Cited by 38 · see citing works
The Psychological Basis of Historical Explanation: Reenactment, Simulation, and the Fusion of Horizons
Stueber, K. R. (2002) · History and Theory · doi:10.1111/1468-2303.00189 · Cited by 24 · see citing works
Playing Games in the Emotional Space
Andersen, K., Jacobs, M., & Polazzi, L. (2003) · Human-computer interaction series · doi:10.1007/1-4020-2967-5_15 · Cited by 16 · see citing works
Empathetic Reconstruction in History and History Teaching
Stockley, D. M. (1983) · History and Theory · doi:10.2307/2505215 · Cited by 16 · see citing works
Technology scruples: why intimidation will not save the recording industry and how enchantment might
Blythe, M., & Wright, P. R. (2007) · Personal and Ubiquitous Computing · doi:10.1007/s00779-007-0158-z · Cited by 14 · see citing works

Flagged first, then by citations

Sorted by citations

Feminist HCI
Bardzell, S. (2010) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1753326.1753521 · Cited by 1,139 · see citing works
Towards a feminist HCI methodology
Bardzell, S., & Bardzell, J. (2011) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1978942.1979041 · Cited by 513 · see citing works
The Promise of Empathy: Design, Disability, and Knowing the "Other"
Bennett, C. L., & Rosner, D. K. (2019) · Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300528 · Cited by 413 · see citing works
Values as lived experience: evolving value sensitive design in support of value discovery
Dantec, C. A. L., Poole, E., & Wyche, S. (2009) · International Conference on Human Factors in Computing Systems · doi:10.1145/1518701.1518875 · Cited by 386 · see citing works
Empathy, participatory design and people with dementia
Lindsay, S., Brittain, K., Jackson, D., Ladha, C., Ladha, K., & Olivier, P. L. (2012) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2207676.2207749 · Cited by 261 · see citing works
Aesthetics and experience-centered design
Wright, P., Wallace, J., & McCarthy, J. (2008) · ACM Transactions on Computer-Human Interaction · doi:10.1145/1460355.1460360 · Cited by 243 · see citing works
Embracing First-Person Perspectives in Soma-Based Design
Höök, K., Caramiaux, B., Erkut, C., Forlizzi, J., Hajinejad, N., Haller, M., Hummels, C., Isbister, K., Jonsson, M., Khut, G., et al. (2018) · Informatics · doi:10.3390/informatics5010008 · Cited by 207 · see citing works
A Critical Lens on Dementia and Design in HCI
Lazar, A., Edasis, C., & Piper, A. M. (2017) · Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3025453.3025522 · Cited by 202 · see citing works
A fieldwork of the future with user enactments
Odom, W., Zimmerman, J., Davidoff, S., Forlizzi, J., Dey, A. K., & Lee, M. K. (2012) · Designing Interactive Systems Conference · doi:10.1145/2317956.2318008 · Cited by 176 · see citing works
Designing Personas with Empathy Map
Ferreira, B., Silva, W., de Oliveira, E. C. C., & Conte, T. U. (2015) · Proceedings/Proceedings of the ... International Conference on Software Engineering and Knowledge Engineering · doi:10.18293/seke2015-152 · Cited by 157 · see citing works
Design games in codesign: as a tool, a mindset and a structure
Vaajakallio, K., & Mattelmäki, T. (2014) · CoDesign · doi:10.1080/15710882.2014.881886 · Cited by 153 · see citing works
Self-evidence
Schiphorst, T. (2011) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/1979742.1979640 · Cited by 140 · see citing works
Designing motivation using persuasive ambient mirrors
Nakajima, T., & Lehdonvirta, V. (2011) · Personal and Ubiquitous Computing · doi:10.1007/s00779-011-0469-y · Cited by 136 · see citing works
Experience-centered design: designers, users, and communities in dialogue
(2011) · Choice Reviews Online · doi:10.5860/choice.48-2726 · Cited by 135 · see citing works
soft(n)
Schiphorst, T. (2009) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/1520340.1520345 · Cited by 131 · see citing works
Defining user experience goals to guide the design of industrial systems
Kaasinen, E., Roto, V., Hakulinen, J., Heimonen, T., Jokinen, J., Karvonen, H., Keskinen, T., Koskinen, H. M. K., Lu, Y., Saariluoma, P. O., et al. (2015) · Behaviour and Information Technology · doi:10.1080/0144929x.2015.1035335 · Cited by 130 · see citing works
Designing with mobile digital storytelling in rural Africa
Bidwell, N. J., Reitmaier, T., Marsden, G., & Hansen, S. (2010) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1753326.1753564 · Cited by 129 · see citing works
The measurability and predictability of user experience
Law, E. L. (2011) · ACM SIGCHI Symposium on Engineering Interactive Computing Systems (EICS) · doi:10.1145/1996461.1996485 · Cited by 122 · see citing works
To empathise or not to empathise? Empathy and its limits in design
Heylighen, A., & Dong, A. (2019) · Design Studies · doi:10.1016/j.destud.2019.10.007 · Cited by 121 · see citing works
Towards Persona-Based Empathetic Conversational Models
Zhong, P., Zhang, C., Wang, H., Liu, Y., & Miao, C. (2020) · Conference on Empirical Methods in Natural Language Processing (EMNLP) · doi:10.18653/v1/2020.emnlp-main.531 · Cited by 126 · see citing works
Emotion Work in Experience-Centered Design
Balaam, M., Comber, R., Clarke, R. E., Windlin, C., Ståhl, A., Höök, K., & Fitzpatrick, G. (2019) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300832 · Cited by 113 · see citing works
Symbiotic Encounters
Liu, S.-Y., Bardzell, S., & Bardzell, J. (2019) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300547 · Cited by 114 · see citing works
Experience-Centered Design
Wright, P., & McCarthy, J. (2010) · Synthesis lectures on human-centered informatics · doi:10.2200/s00229ed1v01y201003hci009 · Cited by 195 · see citing works
The emotional wellbeing of researchers
Moncur, W. (2013) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2470654.2466248 · Cited by 110 · see citing works
Digital Therapeutic Alliance With Fully Automated Mental Health Smartphone Apps: A Narrative Review
Tong, F., Lederman, R., D'Alfonso, S., Berry, K., & Bucci, S. (2022) · Frontiers in Psychiatry · doi:10.3389/fpsyt.2022.819623 · Cited by 106 · see citing works
“Designers can express their empathy by using high-impact graphs (62) and creating scenarios (64).”
Background
Spirituality
Buie, E. A., & Blythe, M. (2013) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/2468356.2468754 · Cited by 106 · see citing works
Co-Created Personas
Neate, T., Bourazeri, A., Roper, A., Stumpf, S., & Wilson, S. (2019) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300880 · Cited by 107 · see citing works
Post-userism
Baumer, E. P. S., & Brubaker, J. R. (2017) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3025453.3025740 · Cited by 101 · see citing works
A framework of artificial intelligence augmented design support
Liao, J., Hansen, P., & Chai, C. (2020) · Human-Computer Interaction · doi:10.1080/07370024.2020.1733576 · Cited by 100 · see citing works
Dealing with death in design
Massimi, M., & Baecker, R. M. (2011) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1978942.1979092 · Cited by 95 · see citing works
A Design Thinking Rationality Framework: Framing and Solving Design Problems in Early Concept Generation
Kim, J., & Ryu, H. B. (2014) · Human-Computer Interaction · doi:10.1080/07370024.2014.896706 · Cited by 94 · see citing works
Ticket to Talk
Welsh, D., Morrissey, K., Foley, S., McNaney, R., Salis, C., McCarthy, J., & Vines, J. (2018) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3173949 · Cited by 94 · see citing works
Gaining empathy for non-routine mobile device use through autoethnography
O’Kane, A. A., Rogers, Y., & BLANDFORD, A. E. (2014) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2556288.2557179 · Cited by 90 · see citing works
Perspective and Use of Empathy in Design Thinking
Gasparini, A. A. (2015) · Advances in Computer-Human Interaction · Cited by 88 · see citing works
Kinecting with Orangutans
Webber, S. E., Carter, M., Sherwen, S. L., Smith, W., Joukhadar, Z., & Vetere, F. (2017) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3025453.3025729 · Cited by 86 · see citing works
The Elicitation Interview Technique: Capturing People's Experiences of Data Representations
Hogan, T., Hinrichs, U., & Hornecker, E. (2015) · IEEE Transactions on Visualization and Computer Graphics · doi:10.1109/tvcg.2015.2511718 · Cited by 87 · see citing works
From Empathy to Care: A Feminist Care Ethics Perspective on Long-Term Researcher–Participant Relations
Toombs, A. L., Gross, S., Bardzell, S., & Bardzell, J. (2016) · Interacting with Computers · doi:10.1093/iwc/iww010 · Cited by 84 · see citing works
Confessions from a grounded theory PhD
Furniss, D. J., BLANDFORD, A. E., & Curzon, P. (2011) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1978942.1978960 · Cited by 82 · see citing works
Designing for the Third Hand
Lazar, A., Cornejo, R., Edasis, C., & Piper, A. M. (2016) · Designing Interactive Systems Conference · doi:10.1145/2901790.2901854 · Cited by 82 · see citing works
In-Action Ethics: Table 1.
Frauenberger, C., Rauhala, M., & Fitzpatrick, G. (2016) · Interacting with Computers · doi:10.1093/iwc/iww024 · Cited by 82 · see citing works
Conceptualization and operationalization of empathy in design research
Surma‐aho, A., & Hölttä‐Otto, K. (2021) · Design Studies · doi:10.1016/j.destud.2021.101075 · Cited by 82 · see citing works
From Her Story, to Our Story
Michie, L., Balaam, M., McCarthy, J., Osadchiy, T., & Morrissey, K. (2018) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3173931 · Cited by 81 · see citing works
Contestability For Content Moderation
Vaccaro, K., Xiao, Z., Hamilton, K., & Karahalios, K. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3476059 · Cited by 77 · see citing works
The Illusion of Empathy? Notes on Displays of Emotion in Human-Computer Interaction
Cuadra, A., Wang, M., Stein, L. A., Jung, M. F., Dell, N., Estrin, D., & Landay, J. A. (2024) · Proceedings of the CHI Conference on Human Factors in Computing Systems · doi:10.1145/3613904.3642336 · Cited by 80 · see citing works
Behavioral Objects: The Rise of the Evocative Machines
Levillain, F., & Zibetti, E. (2017) · Journal of Human-Robot Interaction · doi:10.5898/jhri.6.1.levillain · Cited by 73 · see citing works
On scale, dialectics, and affect
Frauenberger, C., Foth, M., & Fitzpatrick, G. (2018) · Participatory Design Conference · doi:10.1145/3210586.3210591 · Cited by 74 · see citing works
Thinking OutsideTheBox - Designing Smart Things with Autistic Children
Frauenberger, C., Spiel, K., & Makhaeva, J. (2019) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2018.1550177 · Cited by 72 · see citing works
Of Dolls and Men
Su, N. M., Lazar, A., Bardzell, J., & Bardzell, S. (2019) · ACM Transactions on Computer-Human Interaction · doi:10.1145/3301422 · Cited by 70 · see citing works
Designing for mental wellbeing
Thieme, A., Wallace, J., Meyer, T. D., & Olivier, P. L. (2015) · British HCI Conference · doi:10.1145/2783446.2783586 · Cited by 74 · see citing works
Strategies for Embodied Design
Alaoui, S. F., Schiphorst, T., Cuykendall, S., Carlson, K., Studd, K., & Bradley, K. K. (2015) · Creativity and Cognition · doi:10.1145/2757226.2757238 · Cited by 67 · see citing works
Practicing somaesthetics
Lee, W., Lim, Y.-K., & Shusterman, R. M. (2014) · Designing Interactive Systems Conference · doi:10.1145/2598510.2598561 · Cited by 68 · see citing works
Design games as a tool, a mindset and a structure
Vaajakallio, K. (2012) · Aaltodoc (Aalto University) · Cited by 66 · see citing works
Autoethnography in Human-Computer Interaction: Theory and Practice
Rapp, A. (2018) · Human-computer interaction series · doi:10.1007/978-3-319-73374-6_3 · Cited by 66 · see citing works
Being in the thick of in-the-wild studies
Johnson, R., Rogers, Y., van der Linden, J., & Bianchi‐Berthouze, N. (2012) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2207676.2208561 · Cited by 64 · see citing works
Can We Keep Him Forever? Teens’ Engagement and Desire for Emotional Connection with a Social Robot
Björling, E. A., Rose, E., Davidson, A., Ren, R., & Wong, D. L. (2019) · International Journal of Social Robotics · doi:10.1007/s12369-019-00539-6 · Cited by 65 · see citing works
Interpreting input from children
Frauenberger, C., Good, J., Keay‐Bright, W., & Pain, H. (2012) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2207676.2208399 · Cited by 63 · see citing works
Evoking Empathy: A Framework for Describing Empathy Tools
Pratte, S., Tang, A., & Oehlberg, L. (2021) · International Conference on Tangible, Embedded, and Embodied Interaction (TEI) · doi:10.1145/3430524.3440644 · Cited by 62 · see citing works
Empathic handover: how would you feel? Handing over dementia experiences and feelings in empathic co-design
Smeenk, W., Sturm, J., & Eggen, B. H. (2017) · CoDesign · doi:10.1080/15710882.2017.1301960 · Cited by 60 · see citing works
Challenges of doing emphatic design: Experiences from industry
Postma, C. E., Zwartkruis-Pelgrim, E., Daemen, E., & Du, J. T. (2012) · Research Repository (Delft University of Technology) · Cited by 58 · see citing works
Experiences of autistic children with technologies
Spiel, K., Frauenberger, C., & Fitzpatrick, G. (2016) · International Journal of Child-Computer Interaction · doi:10.1016/j.ijcci.2016.10.007 · Cited by 58 · see citing works
An Anxious Alliance
Williams, K. (2015) · Aarhus Series on Human Centered Computing · doi:10.7146/aahcc.v1i1.21146 · Cited by 57 · see citing works
Designing Movement-based Play With Young People Using Powered Wheelchairs
Gerling, K., Hicks, K., Kalyn, M. R., Evans, A. B., & Linehan, C. (2016) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2858036.2858070 · Cited by 55 · see citing works
Activity Recognition with Moving Cameras and Few Training Examples: Applications for Detection of Autism-Related Headbanging
Washington, P. Y., Kline, A., Mutlu, O. C., Leblanc, É., Hou, C., Stockham, N., Paskov, K. M., Chrisman, B., & Wall, D. P. (2021) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3411763.3451701 · Cited by 54 · see citing works
Design qualities for whole body interaction
Tholander, J., & Johansson, C. (2010) · Nordic Conference on Human-Computer Interaction · doi:10.1145/1868914.1868970 · Cited by 54 · see citing works
Age and experience
Blythe, M., Wright, P., Bowers, J., Boucher, A., Jarvis, N., Reynolds, P., & Gaver, W. W. (2010) · Designing Interactive Systems Conference · doi:10.1145/1858171.1858200 · Cited by 54 · see citing works
"Interview with Things": A First-thing Perspective to Understand the Scooter's Everyday Socio-material Network in Taiwan
Chang, W.-W., Giaccardi, E., Chen, L.-L., & Liang, R.-H. (2017) · Proceedings of the 2017 Conference on Designing Interactive Systems · doi:10.1145/3064663.3064717 · Cited by 55 · see citing works
Designing interaction with media façades
Wiethoff, A., & Gehring, S. (2012) · Designing Interactive Systems Conference · doi:10.1145/2317956.2318004 · Cited by 53 · see citing works
The Designer's Body as Resource in Design: Exploring Combinations of Point-of-view and Tense
Svanæs, D., & Barkhuus, L. (2020) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3313831.3376430 · Cited by 53 · see citing works
Exploring skin conductance synchronisation in everyday interactions
Slovák, P., Tennent, P., Reeves, S., & Fitzpatrick, G. (2014) · Nordic Conference on Human-Computer Interaction · doi:10.1145/2639189.2639206 · Cited by 57 · see citing works
When Empathy Is Not Enough
Spiel, K., Frauenberger, C., Hornecker, E., & Fitzpatrick, G. (2017) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3025453.3025785 · Cited by 52 · see citing works
Co-designing smart home technology with people with dementia or Parkinson's disease
Bourazeri, A., & Stumpf, S. (2018) · Nordic Conference on Human-Computer Interaction · doi:10.1145/3240167.3240197 · Cited by 53 · see citing works
Spokespeople
Maskell, T., Crivellaro, C., Anderson, R., Nappey, T., Araújo‐Soares, V., & Montague, K. (2018) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3173979 · Cited by 51 · see citing works
Human-GDPR Interaction: Practical Experiences of Accessing Personal Data
Bowyer, A., Holt, J., Jefferies, J. G., Wilson, R., Kirk, D. S., & Smeddinck, J. D. (2022) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491102.3501947 · Cited by 52 · see citing works
How to Create Personas: Three Persona Creation Methodologies with Implications for Practical Employment
Jansen, B. J. J., Jung, S., Nielsen, L., Guan, K., & Salminen, J. O. (2022) · Pacific Asia journal of the Association for Information Systems · doi:10.17705/1pais.14301 · Cited by 50 · see citing works
Exploring personas as a method to foster empathy in student IT design teams
Haag, M., & Marsden, N. (2018) · International Journal of Technology and Design Education · doi:10.1007/s10798-018-9452-5 · Cited by 50 · see citing works
Designing for Prolonged Mastery. On involving old people in Participatory Design
Joshi, S. G., & Bratteteig, T. (2016) · NORA - Norwegian Open Research Archives · Cited by 49 · see citing works
Mid-Air Haptic Bio-Holograms in Mixed Reality
Romanus, T., Frish, S., Maksymenko, M., Frier, W., Corenthy, L., & Georgiou, O. (2019) · IEEE International Symposium on Mixed and Augmented Reality Adjunct (ISMAR-Adjunct) · doi:10.1109/ismar-adjunct.2019.00-14 · Cited by 48 · see citing works
Co-constructing child personas for health-promoting services with vulnerable children
Wärnestål, P., Svedberg, P., & Nygren, J. (2014) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2556288.2557115 · Cited by 47 · see citing works
Design Fiction
Sturdee, M., Coulton, P., Lindley, J., Stead, M., Akmal, H. A., & Hudson‐Smith, A. (2016) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/2851581.2892574 · Cited by 47 · see citing works
Understanding the role of designers' personal experiences in interaction design practice
Zhang, X., & Wakkary, R. (2014) · Designing Interactive Systems Conference · doi:10.1145/2598510.2598556 · Cited by 46 · see citing works
Seeing with New Eyes
Spence, J. C., Bedwell, B., Coleman, M., Benford, S., Koleva, B. N., Adams, M., Farr, J. R., Tandavanitj, N., & Løvlie, A. S. (2019) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300235 · Cited by 45 · see citing works
Narratives in design
Grimaldi, S., Fokkinga, S., & Ocnarescu, I. (2013) · Conference on Designing Pleasurable Products and Interfaces (DPPI) · doi:10.1145/2513506.2513528 · Cited by 45 · see citing works
Woman-Centered Design through Humanity, Activism, and Inclusion
Almeida, T., Balaam, M., & Comber, R. (2020) · ACM Transactions on Computer-Human Interaction · doi:10.1145/3397176 · Cited by 48 · see citing works
Taking part
Matthews, M. L., Gay, G. K., & Doherty, G. J. (2014) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2556288.2557103 · Cited by 45 · see citing works
Home curation versus teenage photography: Photo displays in the family home
Durrant, A. C., Frohlich, D. M., Sellen, A. J., & Lyons, E. (2009) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2009.09.005 · Cited by 40 · see citing works
Design research by proxy
van Doorn, F., Stappers, P. J., & Gielen, M. A. (2013) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2470654.2481399 · Cited by 39 · see citing works
Understanding the Experience-Centeredness of Privacy and Security Technologies
Dunphy, P., Vines, J., Coles-Kemp, L., Clarke, R. E., Vlachokyriakos, V., Wright, P., McCarthy, J., & Olivier, P. L. (2014) · New Security Paradigms Workshop · doi:10.1145/2683467.2683475 · Cited by 39 · see citing works
Eliciting Requirements Using Personas and Empathy Map to Enhance the User Experience
Ferreira, B., Conte, T. U., & Barbosa, S. D. J. (2015) · Brazilian Symposium on Software Engineering · doi:10.1109/sbes.2015.14 · Cited by 38 · see citing works
Towards a Design Space for Multisensory Data Representation
Hogan, T., & Hornecker, E. (2016) · Interacting with Computers · doi:10.1093/iwc/iww015 · Cited by 38 · see citing works
Transformation through Provocation?
Roussou, M., Perry, S., Katifori, A., Vassos, S., Tzouganatou, A., & McKinney, S. (2019) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300857 · Cited by 37 · see citing works
Co-creative Practices in Service Innovation
Holmlid, S., Mattelmäki, T., Visser, F. S., & Vaajakallio, K. (2015) · Springer eBooks · doi:10.1007/978-1-4471-6590-3_25 · Cited by 41 · see citing works
Do emotions matter in creative design?
Sas, C., & Zhang, C. (2010) · Designing Interactive Systems Conference · doi:10.1145/1858171.1858241 · Cited by 36 · see citing works
Come play with me: designing technologies for intergenerational play
Davis, H., Vetere, F., Gibbs, M., & Francis, P. (2011) · Universal Access in the Information Society · doi:10.1007/s10209-011-0230-3 · Cited by 36 · see citing works
Crafters, explorers, innovators, and co-creators: Narratives in designers’ identity work
Björklund, T., Keipi, T., & Maula, H. (2020) · Design Studies · doi:10.1016/j.destud.2020.02.003 · Cited by 36 · see citing works
Strengths and Weaknesses of Persona Creation Methods: Guidelines and Opportunities for Digital Innovations
Jansen, B. J. J., Jung, S., Salminen, J. O., Guan, K., & Nielsen, L. (2021) · Hawaii International Conference on System Sciences (HICSS) · doi:10.24251/hicss.2021.604 · Cited by 35 · see citing works
Evaluating the effect of gamification on the deployment of digital cultural probes for children
Rodríguez, I., Puig, A., Tellols, D., & Samsó, K. (2020) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2020.102395 · Cited by 34 · see citing works
Narratives of Older Adults with Mild Cognitive Impairment and Their Caregivers
Madjaroff, G., & Mentis, H. M. (2017) · International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS) · doi:10.1145/3132525.3132554 · Cited by 34 · see citing works
How Does Personification Impact Ad Performance and Empathy? An Experiment with Online Advertising
Salminen, J. O., Kaate, I., Kamel, A. M., Jung, S., & Jansen, B. J. J. (2020) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2020.1809246 · Cited by 33 · see citing works
Creating wheelchair-controlled video games: Challenges and opportunities when involving young people with mobility impairments and game design experts
Gerling, K., Linehan, C., Kirman, B. J., Kalyn, M. R., Evans, A. B., & Hicks, K. (2015) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2015.08.009 · Cited by 33 · see citing works
Web Aesthetics and Usability
Coursaris, C. K., & Kripintris, K. (2012) · International Journal of E-Business Research · doi:10.4018/jebr.2012010103 · Cited by 32 · see citing works

Authors: Wright, P., & McCarthy, J.
Affiliations: Sheffield Hallam University (GB)
University College Cork (IE)
ORCID: Wright, Peter
Venue: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Publisher: ACM
Published: 2008-04-06
Pages: 637-646
DOI: 10.1145/1357054.1357156
OpenAlex: W1965931250
Cited by: 473
References: 60
Citations by year: 2026: 11 · 2025: 77 · 2024: 28 · 2023: 23 · 2022: 30 · 2021: 32 · 2020: 28 · 2019: 23 · 2018: 30 · 2017: 23 · 2016: 28 · 2015: 22 · 2014: 27 · 2013: 20 · 2012: 25
FWCI: 11.83
Type: conference paper
Language: en
Open access: green
doi.org
Licence: www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations: CHI Conference on Human Factors in Computing Systems (publishedVersion)
Newcastle University ePrints (Newcastle Univesity)
Funders: Engineering and Physical Sciences Research Council
Topics: Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Physical Sciences › Computer Science › Human-Computer Interaction › Persona Design and Applications
Keywords: empathy, user experience, designer-user relationship, affective design, aesthetic design, ludic design, narrative, role play, design methodology, artifacts

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Empathy and experience in HCI

Abstract

Integrity signals

Claims the paper makes

Claims other papers make about this one

Cites

Cited by

Related

Record

About these checks