The DOI matches its Crossref record; 22 of the 22 references it cites were found in a registry or an index.
CoScripter: automating & sharing how-to knowledge in the enterprise
Abstract
Modern enterprises are replete with numerous online processes. Many must be performed frequently and are tedious, while others are done less frequently yet are complex or hard to remember. We present interviews with knowledge workers that reveal a need for mechanisms to automate the execution of and to share knowledge about these processes. In response, we have developed the CoScripter system (formerly Koala [11]), a collaborative scripting environment for recording, automating, and sharing web-based processes. We have deployed CoScripter within a large corporation for more than 10 months. Through usage log analysis and interviews with users, we show that CoScripter has addressed many user automation and sharing needs, to the extent that more than 50 employees have voluntarily incorporated it into their work practice. We also present ways people have used CoScripter and general issues for tools that support automation and sharing of how-to knowledge.
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Cited by
The state of the art in end-user software engineering
Ko, A. J., Abraham, R., Beckwith, L., Blackwell, A., Burnett, M., Erwig, M., Scaffidi, C., Lawrance, J., Lieberman, H., Myers, B., et al. (2011) · ACM Computing Surveys · doi:10.1145/1922649.1922658 · Cited by 633
Sikuli: using GUI screenshots for search and automation
Yeh, T., Chang, T.-H., & Miller, R. C. (2009) · Proceedings of the 22nd annual ACM symposium on User interface software and technology · doi:10.1145/1622176.1622213 · Cited by 346
Kandel, S., Heer, J., Plaisant, C., Kennedy, J., van Ham, F., Riche, N. H., Weaver, C., Lee, B., Brodbeck, D., & Buono, P. (2011) · Information Visualization · doi:10.1177/1473871611415994 · Cited by 332
Web Service Composition: A Survey of Techniques and Tools
Lemos, A. L., Daniel, F., & Benatallah, B. (2016) · ACM Computing Surveys · doi:10.1145/2831270 · Cited by 320
Mind2Web: Towards a Generalist Agent for the Web
Deng, X., Gu, Y., Zheng, B., Chen, S., Stevens, S., Wang, B., Sun, H., & Su, Y. (2023) · arXiv · doi:10.48550/arxiv.2306.06070 · Cited by 134
Metadata
- Authors
- Leshed, G., Haber, E. M., Matthews, T., & Lau, T.
- Venue
- Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2008-04-06
- Pages
- 1719-1728
- OpenAlex
- W1984315811
- Cited by
- 311
- References
- 22
- FWCI
- 63.52
- Type
- conference paper
- Language
- en
- Open access
- closed
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