Cited by 156Personal Information Management and User BehaviorHuman-Automation Interaction and SafetyUsability and User Interface Design

The DOI matches its Crossref record, with a small difference in title or year; 51 of the 51 references it cites were found in a registry or an index; 12 of the 42 sources its claims cite were checked for support.

What Makes Interruptions Disruptive?: A Process-Model Account of the Effects of the Problem State Bottleneck on Task Interruption and Resumption

Open access
Borst, Jelmer P., Taatgen, Niels A., van Rijn, Hedderik·2015·Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems

Abstract

In this paper we present a computational cognitive model of task interruption and resumption, focusing on the effects of the problem state bottleneck. Previous studies have shown that the disruptiveness of interruptions is for an important part determined by three factors: interruption duration, interrupting-task complexity, and moment of interruption. However, an integrated theory of these effects is still missing. Based on previous research into multitasking, we propose a first step towards such a theory in the form of a process model that attributes these effects to problem state requirements of both the interrupted and the interrupting task. Subsequently, we tested two predictions of this model in two experiments. The experiments confirmed that problem state requirements are an important predictor for the disruptiveness of interruptions. This suggests that interfaces should be designed to a) interrupt users at low-problem state moments and b) maintain the problem state for the user when interrupted.

Overview

Integrity signals

Registry

Crossref · 10.1145/2702123.2702156

Cites

51 of 51 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

12 of 42 cited sources checked · 8 supported · 0 flagged · accuracy not yet measured

Show all 44 claims

  • Probably not a substantial claim. 17
  • It may state two separate claims as one. 20
  • The quote only partly states this claim. 2
36 of 36
  • The paper relies on this without support.

    An integrated theory of the effects of interruption duration, interrupting-task complexity, and moment of interruption is still missing.

    “However, an integrated theory of these effects is still missing.”
  • The authors state this as an assumption.

    The VCR task requires two problem states.

    “Instead, it is assumed that the VCR task requires two problem states, given that it was a complex task with multiple sub-tasks.”
  • The authors state this as an assumption.

    Information in the problem state can be accessed instantly, without incurring a time cost.

    “It is assumed that information in the problem state can be accessed instantly, without incurring a time cost.”
  • The paper relies on this without support.

    When a new representation is stored in the problem state, previous contents are automatically encoded in declarative memory.

    “When a new representation is stored, previous contents are automatically encoded in declarative memory.”
  • The paper relies on this without support.

    The problem state resource can store at most a single chunk of information at a time.

    “The problem state resource is used to maintain intermediate information in a task and can store at most a single chunk of information at a time.”
  • The paper relies on this without support.

    An integrated theory of the effects of interruptions is still absent.

    “Although interruptions are ubiquitous in our society, an integrated theory of their effects is still absent.”
  • The authors state this as an assumption.

    In Experiment 2, the hard text-entry task required two problem states: one for the word and one for the position in the word.

    “We assumed that they needed two problem states for this: one for the word and one for the position in the word.”
  • The authors state this as an assumption.

    The problem state(s) associated with the primary task are stored in declarative memory during an interruption and have to be retrieved on resumption.

    “The interruption duration effect is explained by assuming that the problem state(s) associated with the primary task are stored in declarative memory during an interruption, and have to be retrieved on resumption.”
  • The authors state this as an assumption.

    Complexity can be defined as problem state requirements of the secondary task.

    “The effect of interrupting-task complexity is explained by assuming that complexity can be defined as problem state requirements of the secondary task.”
  • The authors state this as an assumption.

    The model assumes that subjects needed two problem states to perform the hard n-back task.

    “Because the model assumes that subjects needed two problem states to perform the hard n-back task”
  • The paper relies on this without support.

    During an interruption, the activation of problem states in declarative memory decays with time.

    “The longer the interruption, the further their activation in memory will have decayed, and the longer it takes to retrieve them.”
  • The paper relies on this without support.

    Two problem states decay in declarative memory instead of one, and both problem states have to be restored after an interruption.

    “which the model explained by two problem states decaying in declarative memory instead of one, and both problem states having to be restored after an interruption.”
12 of 12

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Statistics recomputed

Every reported test result, recomputed from its test statistic and degrees of freedom. A result shows as not adding up only once an independent check has confirmed it.

  • ConsistentF(1, 32) = 4.17reported p = .0495 · recomputed p = .049

    “F(1,32) = 4.17, p = .0495”

1 of 1

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

Each contradiction between two passages listed here was confirmed by an independent check.

  • Figure 1A is attributed to two different references

    Minor

    The main text identifies Figure 1A as data from Monk et al. [35], while the figure caption attributes those data to [34].

  • The model is said to assign two problem states to the wrong task

    Minor

    The Experiment 2 model section says the hard n-back task needs two problem states. The task description assigns the two problem states to hard text-entry instead, and says they represent the word and the position within it.

2 of 2

Citations

Cites

Flagged first, then by citations

Show all 50 references

Research works printed but not linked: 4

  1. Anderson J.R., 2007, Oxford University Press
  2. Borst J.P., 2010, Memory, & Cognition 36, 2
  3. Cutrell E., 2001, Proc. INTERACT.
  4. Renaud K, 2000, Expediting Rapid Recovery from Interruptions by Providing a Visualisation of Application Activity, Proc. OZCHI, 348, 355

Cited by

Sorted by citations

Items 101–156 of 156

Metadata

Authors
Borst, J. P., Taatgen, N. A., & van Rijn, H.
Affiliations
  • University of Groningen (NL)
  • University of Groningen, Groningen, Netherlands
Venue
Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2015-04-18
Pages
2971-2980
OpenAlex
W2171022339
Cited by
156
References
50
Citations by year
2026: 3 · 2025: 54 · 2024: 4 · 2023: 6 · 2022: 7 · 2021: 10 · 2020: 16 · 2019: 11 · 2018: 10 · 2017: 9 · 2016: 23 · 2015: 3
FWCI
26.26
Type
conference paper
Language
en
Open access
Locations
  • CHI Conference on Human Factors in Computing Systems (publishedVersion)
  • University of Groningen research database (University of Groningen / Centre for Information Technology) (submittedVersion, other-oa)
Funders
ERC (283597)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
  • Social Sciences › Human Factors and Ergonomics › Human-Automation Interaction and Safety
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Keywords
task interruption, task resumption, computational cognitive model, multitasking, interruption duration, interface design, process model

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