It's Creepy, But it Doesn't Bother Me
Abstract
Undergraduates interviewed about privacy concerns related to online data collection made apparently contradictory statements. The same issue could evoke concern or not in the span of an interview, sometimes even a single sentence. Drawing on dual-process theories from psychology, we argue that some of the apparent contradictions can be resolved if privacy concern is divided into two components we call intuitive concern, a "gut feeling," and considered concern, produced by a weighing of risks and benefits. Consistent with previous explanations of the so-called privacy paradox, we argue that people may express high considered concern when prompted, but in practice act on low intuitive concern without a considered assessment. We also suggest a new explanation: a considered assessment can override an intuitive assessment of high concern without eliminating it. Here, people may choose rationally to accept a privacy risk but still express intuitive concern when prompted.
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The four items of the Perceived Surveillance Scale were developed based on qualitative interviews published by Phelan et al. (2016).
“These items of the Perceived Surveillance Scale were developed based on qualitative interviews published by Phelan et al. (2016).”
From The validation of the Perceived Surveillance Scale (2022) · cites this paper as Phelan et al. (2016)
Each of the two quotes from Phelan et al. (2016) is reflected in two items of the scale, two using the language directly and two in line with them.
“Each of these quotes are reflected in two items of the scale, two that used the language of the quotes directly (respectively “watching your every move” and “checking up on you”) and two items that are in line with these first quotes (respectively “looking over your shoulder” and “entering your private space”).”
From The validation of the Perceived Surveillance Scale (2022) · cites this paper as Phelan et al. (2016)
People report that data collection practices give them the feeling of being watched.
“For example, people report that these data collection practices give them the feeling of being watched (Phelan et al., 2016).”
From The validation of the Perceived Surveillance Scale (2022) · cites this paper as Phelan et al., 2016
Data-driven advertising and surveillance technologies can increase consumers' feelings of being monitored (perceived surveillance).
“Data-driven advertising and surveillance technologies can increase consumers' feelings of being monitored (i.e., perceived surveillance; Phelan, Lampe, and Resnick 2016;Segijn, Opree, and van Ooijen 2022).”
From The Role of Perceived Surveillance and Privacy Cynicism in Effects of Multiple Synced Advertising Exposures on Brand Attitude (2024) · cites this paper as Phelan, Lampe, and Resnick 2016
People reported in in-depth interviews that data collection techniques for personalized advertising increased their perceptions of surveillance.
“Indeed, people reported in in-depth interviews that data collection techniques for personalized advertising increased their perceptions of surveillance (Phelan, Lampe, and Resnick 2016).”
From The Role of Perceived Surveillance and Privacy Cynicism in Effects of Multiple Synced Advertising Exposures on Brand Attitude (2024) · cites this paper as Phelan, Lampe, and Resnick 2016
Privacy concerns are considered but most individuals are unable to address them adequately.
“Thus, privacy concerns are considered but most individuals are unable to address them adequately (Phelan et al., 2016).”
From The privacy paradox – investigating discrepancies between expressed privacy concerns and actual online behavior – a systematic literature review (2017) · cites this paper as Phelan et al., 2016
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McDonald, N., Schoenebeck, S., & Forte, A. (2019) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3359174 · Cited by 1,206 · see citing works
Barth, S., & de Jong, M. D. T. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.04.013 · Cited by 798 · see citing works
“However, we are in favor for a mixed approach when looking for potential solutions to overcome the privacy paradox as proposed by Phelan et al. (2016) and Lutz and Strathoff (2011).”
BackgroundInfluentialOnline behavioral advertising: A literature review and research agenda
Boerman, S. C., Kruikemeier, S., & Zuiderveen Borgesius, F. J. (2017) · Journal of Advertising · doi:10.1080/00913367.2017.1339368 · Cited by 607 · see citing works
Digital Behaviour Change Interventions to Break and Form Habits
Pinder, C., Vermeulen, J., Cowan, B. R., & Beale, R. (2018) · ACM Transactions on Computer-Human Interaction · doi:10.1145/3196830 · Cited by 235 · see citing works
The validation of the Perceived Surveillance Scale
Segijn, C. M., Opree, S. J., & Van Ooijen, I. (2022) · Cyberpsychology: Journal of Psychosocial Research on Cyberspace · doi:10.5817/cp2022-3-9 · Cited by 41 · see citing works
Segijn, C. M., Kim, E., & van Ooijen, I. (2024) · Journal of Current Issues & Research in Advertising · doi:10.1080/10641734.2024.2318711 · Cited by 16 · see citing works
“Data-driven advertising and surveillance technologies can increase consumers’ feelings of being monitored (i.e., perceived surveillance; Phelan, Lampe, and Resnick 2016; Segijn, Opree, and van Ooijen 2022).”
- Authors
- Phelan, C., Lampe, C., & Resnick, P.
- Affiliations
- University of Michigan (US)
- Venue
- Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2016-05-07
- Pages
- 5240-5251
- OpenAlex
- W2406304972
- Cited by
- 106
- References
- 8
- Citations by year
- 2026: 4 · 2025: 8 · 2024: 4 · 2023: 15 · 2022: 10 · 2021: 15 · 2020: 17 · 2019: 14 · 2018: 9 · 2017: 8 · 2016: 2
- FWCI
- 34.84
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Physical Sciences › Computer Science › Information Systems › Information and Cyber Security
- Keywords
- privacy concerns, privacy paradox, online data collection, dual-process theory, risk assessment, undergraduate students
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