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What can I say?: addressing user experience challenges of a mobile voice user interface for accessibility
Open accessAbstract
Voice interactions on mobile phones are most often used to augment or supplement touch based interactions for users' convenience. However, for people with limited hand dexterity caused by various forms of motor-impairments voice interactions can have a significant impact and in some cases even enable independent interaction with a mobile device for the first time. For these users, a Mobile Voice User Interface (M-VUI), which allows for completely hands-free, voice only interaction would provide a high level of accessibility and independence. Implementing such a system requires research to address long standing usability challenges introduced by voice interactions that negatively affect user experience due to difficulty learning and discovering voice commands.
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“Indeed, the studies investigating user experience and usability of voice assistants mainly involved able-bodied users [3,8-11], thereby neglecting a broad community of users with disabilities.”
From Investigating the Accessibility of Voice Assistants With Impaired Users: Mixed Methods Study (2020) · cites this paper as [8]
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“Research on voice assistants is focused mainly on the general population.”
From Investigating the Accessibility of Voice Assistants With Impaired Users: Mixed Methods Study (2020) · cites this paper as [8]
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1 of the 34 references couldn’t be matched to a known paper.
Research works printed but not linked: 1
- Ruimin Hu Shaojian Zhu Jinjuan Feng and Andrew Sears. 2011. Use of speech technology in real life environment. Universal Access in Human-Computer : 62--71. http://doi.org/10.1007/978-3-642-21657-2_7 · DOI
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Pradhan, A., Mehta, K., & Findlater, L. (2018) · Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3174033 · Cited by 448
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“One of the papers assessed a speech interface with a smartphone (Corbett & Weber, 2016), finding that existing approaches in voice interaction design do not necessarily translate into mobile interaction spaces.”
BackgroundMethodInfluentialOlder Adults and Voice Interaction: A Pilot Study with Google Home
Kowalski, J., Jaskulska, A., Skorupska, K., Abramczuk, K., Biele, C., Kopeć, W., & Marasek, K. (2019) · Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290607.3312973 · Cited by 125
“ty [9], also with older adults in the context of SH [12] it is worth to further investigate this problem in multiple cultural contexts in order to suggest how to make Voice Interfaces more accessible [3] in general to facilitate different groups of older adults’ interaction with ICT-enhanced solutions. METHODS Voice i…”
BackgroundPark, H., Ahn, D., Hosanagar, K., & Lee, J. (2021) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445304 · Cited by 152
Metadata
- Authors
- Corbett, E., & Weber, A.
- Affiliations
- Google (United States) (US)
- ORCID
- Corbett, Eric
- Venue
- Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services
- Publisher
- ACM
- Published
- 2016-09-06
- Pages
- 72-82
- OpenAlex
- W2514025902
- Cited by
- 148
- References
- 34
- Citations by year
- 2026: 3 · 2025: 10 · 2024: 22 · 2023: 14 · 2022: 22 · 2021: 26 · 2020: 17 · 2019: 23 · 2018: 10 · 2017: 1
- FWCI
- 7.71
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI) (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Keywords
- voice interaction, motor impairment, accessibility, touchless interaction, usability problems, user experience, mobile devices
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