Parents Just Don't Understand: Why Teens Don't Talk to Parents about Their Online Risk Experiences
Open accessAbstract
Past research has shown that parents tend to underestimate the frequency with which their teens experience online risks. However, little is known about whether and how teens communicate with their parents when online risks do occur. In a two-month, web-based diary study of 68 teen-parent pairs, participants provided separate accounts of the teens' weekly online risk experiences. We found that most teens had little or no communication with their parents regarding their online risk experiences, and parents and teens shared very different perceptions and reactions when risks were reported, helping explain why communication was so poor. We discuss the implications of our results and make recommendations for how researchers and designers may work to improve the state of family communication regarding adolescent online risks in the future.
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Parents and teens may view and respond to the same online content differently.
“We study the perspectives of both teens and parents, as they may view and respond to the same online content differently. For example, teens may view random chats online as a friendly gesture, whereas parents believe that it is a threat to teens' online safety [91].”
From From Vulnerable to Resilient: Examining Parent and Teen Perceptions on How to Respond to Unwanted Cybergrooming Advances (2026) · cites this paper as [91]
The Risk Agency and Matched Reports sections show that teens and parents sometimes interpreted the same online event differently. The cited paper therefore supports the general point, but the specific example attached to the citation—teens seeing random chats as friendly while parents see them as a safety threat—is not established in the passages found. (LLM, conf=0.82)
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- Authors
- Wisniewski, P., Xu, H., Rosson, M. B., & Carroll, J. M.
- Affiliations
- The University of Central Florida, Orlando, FL, USA
- Pennsylvania State University (US)
- Venue
- Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing
- Publisher
- ACM
- Published
- 2017-02-25
- Pages
- 523-540
- OpenAlex
- W2588634505
- Cited by
- 92
- References
- 41
- Citations by year
- 2026: 6 · 2025: 14 · 2024: 14 · 2023: 8 · 2022: 10 · 2021: 9 · 2020: 7 · 2019: 9 · 2018: 7 · 2017: 6 · 2016: 1 · 2012: 1
- FWCI
- 25.24
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- ACM Conference on Computer Supported Cooperative Work (CSCW) (publishedVersion)
- Journal of International Crisis and Risk Communication Research (submittedVersion)
- Funders
- National Science Foundation (CNS-1018302)
- Topics
- Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
- Social Sciences › Education › Child Development and Digital Technology
- Health Sciences › Health Professions › General Health Professions › Adolescent Sexual and Reproductive Health
- Keywords
- parent-adolescent communication, family communication, parental attitudes, risk disclosure, diary study
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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