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Cited by 848

The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.

The Dark (Patterns) Side of UX Design

Open access
Gray, Colin M., Kou, Yubo, Battles, Bryan, Hoggatt, Joseph, Toombs, Austin L.·2018·Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
DOI 10.1145/3173574.3174108
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Abstract

Interest in critical scholarship that engages with the complexity of user experience (UX) practice is rapidly expanding, yet the vocabulary for describing and assessing criticality in practice is currently lacking. In this paper, we outline and explore the limits of a specific ethical phenomenon known as "dark patterns," where user value is supplanted in favor of shareholder value. We assembled a corpus of examples of practitioner-identified dark patterns and performed a content analysis to determine the ethical concerns contained in these examples. This analysis revealed a wide range of ethical issues raised by practitioners that were frequently conflated under the umbrella term of dark patterns, while also underscoring a shared concern that UX designers could easily become complicit in manipulative or unreasonably persuasive practices. We conclude with implications for the education and practice of UX designers, and a proposal for broadening research on the ethics of user experience.

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Citations

Cites

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Metadata

Authors
Gray, C. M., Kou, Y., Battles, B., Hoggatt, J., & Toombs, A. L.
Venue
Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2018-04-21
Pages
1-14
DOI
10.1145/3173574.3174108
OpenAlex
W2795529671
Cited by
848
References
7
FWCI
33.85
Type
conference paper
Language
en
Open access
bronze
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor, 365 d)
Funders
National Science Foundation (1657310)

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