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Citizens Versus the Internet: Confronting Digital Challenges With Cognitive Tools

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Kozyreva, Anastasia, Lewandowsky, Stephan, Hertwig, Ralph·2020·Psychological Science in the Public Interest

Abstract

The Internet has evolved into a ubiquitous and indispensable digital environment in which people communicate, seek information, and make decisions. Despite offering various benefits, online environments are also replete with smart, highly adaptive choice architectures designed primarily to maximize commercial interests, capture and sustain users’ attention, monetize user data, and predict and influence future behavior. This online landscape holds multiple negative consequences for society, such as a decline in human autonomy, rising incivility in online conversation, the facilitation of political extremism, and the spread of disinformation. Benevolent choice architects working with regulators may curb the worst excesses of manipulative choice architectures, yet the strategic advantages, resources, and data remain with commercial players. One way to address some of this imbalance is with interventions that empower Internet users to gain some control over their digital environments, in part by boosting their information literacy and their cognitive resistance to manipulation. Our goal is to present a conceptual map of interventions that are based on insights from psychological science. We begin by systematically outlining how online and offline environments differ despite being increasingly inextricable. We then identify four major types of challenges that users encounter in online environments: persuasive and manipulative choice architectures, AI-assisted information architectures, false and misleading information, and distracting environments. Next, we turn to how psychological science can inform interventions to counteract these challenges of the digital world. After distinguishing among three types of behavioral and cognitive interventions—nudges, technocognition, and boosts—we focus on boosts, of which we identify two main groups: (a) those aimed at enhancing people’s agency in their digital environments (e.g., self-nudging, deliberate ignorance) and (b) those aimed at boosting competencies of reasoning and resilience to manipulation (e.g., simple decision aids, inoculation). These cognitive tools are designed to foster the civility of online discourse and protect reason and human autonomy against manipulative choice architectures, attention-grabbing techniques, and the spread of false information.

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  • By making phone use less rewarding, grayscale mode nudges individuals to use their phones less.

    “Thus, by making phone use less rewarding, the grayscale mode nudges individuals to use their phones less (Kozyreva et al., 2020).”

    From Is life brighter when your phone is not? The efficacy of a grayscale smartphone intervention addressing digital well-being (2024) · cites this paper as Kozyreva et al., 2020

    The section “Self-nudging: boosting control over one’s digital environment” (page unavailable) describes changing phone settings and digital surroundings to reduce distracting use. It does not discuss grayscale mode or say that making a phone less rewarding through grayscale reduces phone use. (LLM, conf=0.79)

    Experimental — accuracy not yet measured
  • Red notification badges normally evoke a sense of urgency to act upon the notification.

    “Moreover, grayscaling affects the color of noti fi cation badges (i.e., the red circle on the upper right corner of an app icon displaying the number of unread noti fi cations), of which the red color normally evokes a sense of urgency to act upon the noti fi cation (Bartoli & Benedetto, 2022; Kozyreva et al., 2020).”

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Cited by

Sorted by citations

Authors
Kozyreva, A., Lewandowsky, S., & Hertwig, R.
Affiliations
  • Max Planck Institute for Human Development (DE)
  • The University of Western Australia (AU)
Corresponding author
Kozyreva, Anastasia
Venue
Psychological Science in the Public Interest
Published
2020-12
Volume
21
Issue
3
Pages
103-156
ISSN
  • 1539-6053 (ISSN-L)
  • 1529-1006
OpenAlex
W3003606046
Cited by
479
References
48
Citations by year
2026: 76 · 2025: 90 · 2024: 94 · 2023: 110 · 2022: 57 · 2021: 44 · 2020: 6 · 2019: 2
FWCI
49.84
Type
journal article
Language
en
Open access
Locations
  • Gothic.net (publishedVersion, cc-by)
  • Europe PMC (PubMed Central) (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • UWA Profiles and Research Repository (UWA) (publishedVersion, other-oa)
  • PubMed (publishedVersion)
  • Bristol Research (University of Bristol) (acceptedVersion, cc-by)
  • MPG.PuRe (Max Planck Society) (submittedVersion, other-oa)
  • MPG.PuRe (Max Planck Society) (submittedVersion)
  • PsyArXiv (OSF Preprints) (submittedVersion, cc-by)
  • PsyArXiv (OSF Preprints) (submittedVersion)
Topics
  • Physical Sciences › Computer Science › Computer Science Applications › Digital Media and Philosophy
  • Social Sciences › Decision Sciences › General Decision Sciences › Decision-Making and Behavioral Economics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords
choice architecture, nudging, boosts, information literacy, disinformation, online incivility, political extremism, distraction, deliberate ignorance, inoculation, decision aids, human autonomy, online discourse, behavioral interventions
MeSH terms
Attention, Choice Behavior, Cognition, Decision Making, Decision Support Techniques, Humans, Internet, Information Dissemination

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