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Cited by 108E-Government and Public ServicesSmart Cities and TechnologiesArtificial Intelligence Applications

The DOI matches its Crossref record; 25 of the 25 references it cites were found in a registry or an index.

The use of AI in public services: results from a preliminary mapping across the EU

Misuraca, Gianluca, van Noordt, Colin, Boukli, Anys·2020·Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance
DOI 10.1145/3428502.3428513
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Abstract

Artificial Intelligence is a new set of technologies which has grasped the attention of many in society due to its potential. These technologies could also provide great benefits to public administrations when adopted. This paper acts as a first landscaping analysis to indicate, classify and understand current AI-implementations in public services. By conducting a desk research based on available documents describing AI projects, 85 AI applications in the public sector in selected European countries have been identified and reviewed. The preliminary analysis suggests that most AI initiatives are started with efficiency goals in mind, and they occur mainly in the general public service policy area. Findings of this preliminary landscape analysis set the basis for further more in depth research and recommendations for policy.

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Crossref · 10.1145/3428502.3428513

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Show all 24 references

Research works printed but not linked: 7

  1. Centre for Public Impact, "Destination unknown : Exploring the impact of Artificial Intelligence on Government ," 2017 . Centre for Public Impact, "Destination unknown: Exploring the impact of Artificial Intelligence on Government," 2017.
  2. P. Bentley , M. Brundage , O. Häggström and T. Metzinger , " Should we fear artificial intelligence?," Brussels , 2018 . P. Bentley, M. Brundage, O. Häggström and T. Metzinger, "Should we fear artificial intelligence?," Brussels, 2018.
  3. W. Eggers , D. Schatsky and P. Viechnicki , " AI-augmented government: Using cognitive technologies to redesign public sector work ," 2017 . W. Eggers, D. Schatsky and P. Viechnicki, "AI-augmented government: Using cognitive technologies to redesign public sector work," 2017.
  4. M. Chui , J. Manyika , M. Miremadi , N. Henke , R. Chung , P. Nel and S. Malhotra , " Notes from the AI Frontier: Insights from hundreds of use cases," McKinsey Global Institute , 2018 . M. Chui, J. Manyika, M. Miremadi, N. Henke, R. Chung, P. Nel and S. Malhotra, "Notes from the AI Frontier: Insights from hundreds of use cases," McKinsey Global Institute, 2018.
  5. Optimity Advisors, "Algo : Aware Raising Awareness on algorithms. State-of-the-Art Report | Algorithmic decision-making ," 2018 . Optimity Advisors, "Algo: Aware Raising Awareness on algorithms. State-of-the-Art Report | Algorithmic decision-making," 2018.
  6. 10.5555/2717112 · DOI
  7. N. Thijs , G. Hammerschmid and E. Palaric , " A comparative overview of public administration characteristics and performance in EU28," European Commission , Brussels , 2017 . N. Thijs, G. Hammerschmid and E. Palaric, "A comparative overview of public administration characteristics and performance in EU28," European Commission, Brussels, 2017.

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Metadata

Authors
Misuraca, G., van Noordt, C., & Boukli, A.
Affiliations
  • European Commission (BE)
  • Tallinn University of Technology, Estonia
  • Digital Partners, Switzerland
ORCID
Misuraca, Gianluca
Venue
Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance
Publisher
ACM
Published
2020-09-23
Pages
90-99
DOI
10.1145/3428502.3428513
OpenAlex
W3097495658
Cited by
108
References
24
Citations by year
2026: 14 · 2025: 26 · 2024: 22 · 2023: 18 · 2022: 15 · 2021: 11 · 2020: 2
FWCI
54.28
Type
conference paper
Language
en
Open access
closed
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations
International Conference on Theory and Practice of Electronic Governance (publishedVersion)
Topics
  • Social Sciences › Political Science and International Relations › E-Government and Public Services
  • Social Sciences › Urban Studies › Smart Cities and Technologies
  • Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
Keywords
artificial intelligence, public services, public administration, AI implementation, European countries, AI projects, technology adoption

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