The DOI matches its Crossref record; 23 of the 23 references it cites were found in a registry or an index.
Expertise recommender: a flexible recommendation system and architecture
Open accessAbstract
Locating the expertise necessary to solve difficult problems is a nuanced social and collaborative problem. In organizations, some people assist others in locating expertise by making referrals. People who make referrals fill key organizational roles that have been identified by CSCW and affiliated research. Expertise locating systems are not designed to replace people who fill these key organizational roles. Instead, expertise locating systems attempt to decrease workload and support people who have no other options. Recommendation systems are collaborative software that can be applied to expertise locating. This work describes a general recommendation architecture that is grounded in a field study of expertise locating. Our expertise recommendation system details the work necessary to fit expertise recommendation to a work setting. The architecture and implementation begin to tease apart the technical aspects of providing good recommendations from social and collaborative concerns.
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Cites
GroupLens: an open architecture for collaborative filtering of netnews
Resnick, P., Iacovou, N., Suchak, M., Bergstrom, P., & Riedl, J. (1994) · Proceedings of the 1994 ACM conference on Computer supported cooperative work - CSCW '94 · doi:10.1145/192844.192905 · Cited by 5,058
Using collaborative filtering to weave an information tapestry
Goldberg, D., Nichols, D., Oki, B. M., & Terry, D. (1992) · Communications of the ACM · doi:10.1145/138859.138867 · Cited by 4,066
Fab: content-based, collaborative recommendation
Balabanović, M., & Shoham, Y. (1997) · Communications of the ACM · doi:10.1145/245108.245124 · Cited by 2,934
Software architecture: perspectives on an emerging discipline
Shaw, M., & Garlan, D. (1996) · CERN Document Server (European Organization for Nuclear Research) · Cited by 2,910
Social information filtering: algorithms for automating “word of mouth”
Shardanand, U., & Maes, P. (1995) · Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '95 · doi:10.1145/223904.223931 · Cited by 2,823
GroupLens: applying collaborative filtering to Usenet news
Konstan, J. A., Miller, B. N., Maltz, D., Herlocker, J. L., Gordon, L. R., & Riedl, J. (1997) · Communications of the ACM · doi:10.1145/245108.245126 · Cited by 2,367
Talking about Machines: An Ethnography of a Modern Job
Wellman, D., & Orr, J. E. (1997) · Contemporary Sociology · doi:10.2307/2655659 · Cited by 2,005
Recommending and evaluating choices in a virtual community of use
Hill, W., Stead, L., Rosenstein, M., & Furnas, G. (1995) · Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '95 · doi:10.1145/223904.223929 · Cited by 1,129
Referral Web: combining social networks and collaborative filtering
Kautz, H., Selman, B., & Shah, M. (1997) · Communications of the ACM · doi:10.1145/245108.245123 · Cited by 847
Talking about Machines: An Ethnography of a Modern Job
Orr, J. E. (2016) · Cornell University Press eBooks · doi:10.7591/9781501707407 · Cited by 532
Cited by
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Ackerman, M. S., Dachtera, J., Pipek, V., & Wulf, V. (2013) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-013-9192-8 · Cited by 229
Self-citationOver the Shoulder Learning: Supporting Brief Informal Learning
Twidale, M. B. (2005) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-005-9007-7 · Cited by 116
IntroAssist: A Tool to Support Writing Introductory Help Requests
Hui, J. S., Gergle, D., & Gerber, E. M. (2018) · Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3173596 · Cited by 76
Locating patient expertise in everyday life
Civan, A., McDonald, D. W., Unruh, K. T., & Pratt, W. (2009) · Proceedings of the 2009 ACM International Conference on Supporting Group Work · doi:10.1145/1531674.1531718 · Cited by 48
Self-citation
Metadata
- Authors
- McDonald, D. W., & Ackerman, M. S.
- Venue
- Proceedings of the 2000 ACM conference on Computer supported cooperative work
- Publisher
- ACM
- Published
- 2000-12
- Pages
- 231-240
- OpenAlex
- W2083973186
- Cited by
- 425
- References
- 23
- FWCI
- 14.83
- Type
- conference paper
- Language
- en
- Open access
- bronze
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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