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PolicyCraft: Supporting Collaborative and Participatory Policy Design through Case-Grounded Deliberation

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Kuo, Tzu-Sheng, Chen, Quan Ze, Zhang, Amy X., Hsieh, Jane, Zhu, Haiyi, Holstein, Kenneth·2025·Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
DOI 10.1145/3706598.3713865
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Abstract

Community and organizational policies are typically designed in a top-down, centralized fashion, with limited input from impacted stakeholders. This can result in policies that are misaligned with community needs or perceived as illegitimate. How can we support more collaborative, participatory approaches to policy design? In this paper, we present PolicyCraft, a system that structures collaborative policy design through case-grounded deliberation. Building on past research that highlights the value of concrete cases in establishing common ground, PolicyCraft supports users in collaboratively proposing, critiquing, and revising policies through discussion and voting on cases. A field study across two university courses showed that students using PolicyCraft reached greater consensus and developed better-supported course policies, compared with those using a baseline system that did not scaffold their use of concrete cases. Reflecting on our findings, we discuss opportunities for future HCI systems to help groups more effectively bridge between abstract policies and concrete cases.

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  • HCI scholarship has a distinctive role in translating abstract principles into concrete, citizen-centred practices by offering insights into participatory design methods for AI systems and policy, tools to facilitate stakeholder engagement, and socio-technical evaluation.

    “HCI scholarship has a distinctive role here: by offering established insights into participatory design methods for AI systems and policy [87, 103, 183], tools to facilitate stakeholder engagement [97], and socio-technical evaluation [12, 110, 131], it helps translate abstract principles into concrete, citizen-centred practices.”

    From “It’s Just a Wild, Wild West”: Harnessing Public Procurement as an AI Governance Mechanism (2026) · cites this paper as [103]

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Cited by

Sorted by citations

Authors
Kuo, T.-S., Chen, Q. Z., Zhang, A. X., Hsieh, J., Zhu, H., & Holstein, K.
Affiliations
  • Carnegie Mellon University (US)
  • University of Washington (US)
ORCID
Venue
Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2025-04-25
Pages
1-24
DOI
10.1145/3706598.3713865
OpenAlex
W4409736295
Cited by
12
References
5
Citations by year
2026: 11 · 2025: 1
FWCI
12.26
Type
conference paper
Language
en
Open access
Licence
Locations
  • CHI Conference on Human Factors in Computing Systems (publishedVersion, cc-by)
  • arXiv (Cornell University) (submittedVersion, cc-by)
  • arXiv (Cornell University) (cc-by)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
  • Social Sciences › Political Science and International Relations › Political Theory and Democracy
  • Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Innovative Approaches in Technology and Social Development
Keywords
policy design, participatory policymaking, collaborative policymaking, deliberative democracy, case-based reasoning

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