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Positive Emotions at Work
Open accessAbstract
Positive organizational scholarship has led to a growing interest in the critical role of positive emotions for the lives of both workers and organizations. We review and integrate the different perspectives on positive emotions (i.e., positive valence, positive emotion regulation strategies, and positive adaptive function) and the four main mechanisms (i.e., cognition, affect, behavior, and physiology) that lead to positive organizational outcomes. There is growing evidence that positive emotions influence variables vital for workplace success such as positive beliefs, creativity, work engagement, positive coping, health, teamwork and collaboration, customer satisfaction, leadership, and performance. We additionally review dynamic features of positive emotions (i.e., intraindividual variability, reactivity, inertia, cycles, feedback loops) and their relation to psychological and work outcomes. Finally, we discuss additional questions and future directions for consideration.
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“Recent work has further highlighted that positive group affect may have nonlinear or context-dependent effects, strengthening cohesion or performance in some circumstances while impairing analytical rigor or dissent in others (Diener et al., 2020).”
From The Groupfeel syndrome: a theory of a counterproductive group emotion (2026) · cites this paper as Diener et al., 2020
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Metadata
- Authors
- Diener, E., Thapa, S., & Tay, L.
- Affiliations
- University of Illinois Urbana-Champaign (US)
- Purdue University West Lafayette (US)
- Venue
- Annual Review of Organizational Psychology and Organizational Behavior
- Publisher
- Annual Reviews
- Published
- 2020-01-21
- Volume
- 7
- Issue
- 1
- Pages
- 451-477
- ISSN
- 2327-0608 (ISSN-L)
- 2327-0616
- OpenAlex
- W2985728577
- Cited by
- 373
- References
- 181
- Citations by year
- 2026: 45 · 2025: 96 · 2024: 55 · 2023: 70 · 2022: 51 · 2021: 43 · 2020: 13
- FWCI
- 4.94
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Annual Review of Organizational Psychology and Organizational Behavior (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Psychology › Social Psychology › Psychological Well-being and Life Satisfaction
- Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
- Keywords
- positive emotions, positive valence, emotion regulation, work engagement, creativity, positive coping, employee health, teamwork, customer satisfaction, leadership, employee performance, within-person variability, emotional reactivity, emotional inertia, feedback loops
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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