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Cited by 591AI and HR TechnologiesCorporate Management and LeadershipImpact of AI and Big Data on Business and Society

The DOI matches its Crossref record.

The Feeling Economy: Managing in the Next Generation of Artificial Intelligence (AI)

Huang, Ming-Hui, Rust, Roland, Maksimovic, Vojislav·2019·California Management Review
DOI 10.1177/0008125619863436
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Abstract

The capability of AI is currently expanding beyond mechanical and repetitive to analytical and thinking. A “Feeling Economy” is emerging, in which AI performs many of the analytical and thinking tasks, and human workers gravitate more toward interpersonal and empathetic tasks. Although these people-focused tasks have always been important to jobs, they are now becoming more important to an unprecedented degree. To manage more effectively in the Feeling Economy, managers must adapt the nature of jobs to compensate for the fact that many of the analytical and thinking tasks are increasingly being performed by AI, and, thus, human workers must place increased emphasis on the empathetic and emotional dimensions of their work.

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Metadata

Authors
Huang, M.-H., Rust, R., & Maksimovic, V.
Affiliations
  • National Taiwan University (TW)
  • University of Maryland, College Park (US)
ORCID
Venue
California Management Review
Publisher
SAGE Publications
Published
2019-07-21
Volume
61
Issue
4
Pages
43-65
ISSN
  • 0008-1256 (ISSN-L)
  • 2162-8564
DOI
10.1177/0008125619863436
OpenAlex
W2964167195
Cited by
591
References
0
Citations by year
2026: 90 · 2025: 131 · 2024: 116 · 2023: 86 · 2022: 73 · 2021: 59 · 2020: 32 · 2019: 4
FWCI
58.87
Type
journal article
Language
en
Open access
closed
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations
California Management Review (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › AI and HR Technologies
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Corporate Management and Leadership
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
Keywords
artificial intelligence, human-AI collaboration, job design, emotional labor, empathy, interpersonal work, future of work

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