The DOI matches its Crossref record; 20 of the 22 references it cites were found in a registry or an index.
A Paradigm for Developing Better Measures of Marketing Constructs
Abstract
A critical element in the evolution of a fundamental body of knowledge in marketing, as well as for improved marketing practice, is the development of better measures of the variables with which marketers work. In this article an approach is outlined by which this goal can be achieved and portions of the approach are illustrated in terms of a job satisfaction measure.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“In doing so, we followed widely accepted methodological guidelines and frameworks ( Churchill 1979; De Vellis 2003; Hinkin 1998; MacKenzie et al. 2011).”
From Trust in the Sharing Economy (2016) · cites this paper as Churchill 1979
In the citing paper
“thus contributing to the establishment of content validity for the preliminary CBE scale.”
From Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014) · cites this paper as Churchill 1979
In the citing paper
“The Cronbach Alpha for EU was 0.68 and the Cronbach Alpha for FU was 0.73.These reliabilities are seen as weak but acceptable (Churchill, 1979).”
From How personal nostalgia influences giving to charity (2011) · cites this paper as Churchill (1979)
Citations
Cites
Coefficient Alpha and the Internal Structure of Tests
Cronbach, L. J. (1951) · Psychometrika · doi:10.1007/bf02310555 · Cited by 43,931
Convergent and discriminant validation by the multitrait-multimethod matrix.
Campbell, D. T., & Fiske, D. W. (1959) · Psychological Bulletin · doi:10.1037/h0046016 · Cited by 17,116
The critical incident technique.
Flanagan, J. C. (1954) · Psychological Bulletin · doi:10.1037/h0061470 · Cited by 8,191
Rogelberg, S. G. (2007) · Sage eBooks · doi:10.4135/9781412952651.n55 · Cited by 5,309
Torgerson, W. S. (1958) · Medical Entomology and Zoology · Cited by 2,920
Book Review: The Theory of Buyer Behavior
Bither, S. W., Howard, J. A., & Sheth, J. N. (1971) · Journal of Marketing · doi:10.2307/1250571 · Cited by 2,805
Focus Groups and the Nature of Qualitative Marketing Research
Calder, B. J. (1977) · Journal of Marketing Research · doi:10.2307/3150774 · Cited by 729
The Nature and Scope of Marketing
Hunt, S. D. (1976) · Journal of Marketing · doi:10.1177/002224297604000304 · Cited by 615
Measuring the Job Satisfaction of Industrial Salesmen
Churchill, G. A., Ford, N. M., & Walker, O. C. (1974) · Journal of Marketing Research · doi:10.1177/002224377401100303 · Cited by 615
Self-citationTheory of Psychological Measurement
(1965) · Students Quarterly Journal · doi:10.1049/sqj.1965.0018 · Cited by 382
Research works printed but not linked: 11
- BohrnstedtGeorge W. “Reliability and Validity Assessment in Attitude Measurement,” in SummersGene F., ed., Attitude Measurement. Chicago: Rand McNally and Company, 1970, 80–99.
- BuzzellRobert D. “Is Marketing a Science,” Harvard Business Review, 41 (January–February 1963), 32–48.
- CampbellJohn P. “Psychometric Theory,” in DunetteMarvin D., ed., Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, Inc., 1976, 185–222.
- ConversePaul D. “The Development of a Science in Marketing,” Journal of Marketing, 10 (July 1945), 14–23.
- CzepeilJohn A., RosenbergLarry J., and AkeraleAdebayo. “Perspectives on Consumer Satisfaction,” in CurhanRonald C., ed., 1974 Combined Proceedings. Chicago: American Marketing Association, 1974, 119–23.
- GardnerBurleigh B. “Attitude Research Lacks System to Help It Make Sense,” Marketing News, 11 (May 5, 1978), 1.
- HowardJohn A. and ShethJagdish N. The Theory of Buyer Behavior. New York: John Wiley & Sons, Inc., 1969.
- KerlingerFred N. Foundations of Behavioral Research, 2nd ed. New York: Holt, Rinehart, Winston, Inc., 1973.
- LeyPhilip. Quantitative Aspects of Psychological Assessment. London: Gerald Duckworth and Company, Ltd., 1972.
- NunnallyJum C. Psychometric Theory. New York: McGraw-Hill Book Company, 1967.
- SelltizClaire, WrightsmanLawrence S., and CookStuart W. Research Methods in Social Relations, 3rd ed. New York: Holt, Rinehart, and Winston, 1976.
Cited by
Sorted by citations
Items 7,001–7,100 of 16,524
Maximizing impact of investments into purchasing and supply management
Kerkfeld, D., & Hartmann, E. (2012) · International Journal of Physical Distribution & Logistics Management · doi:10.1108/09600031211246528 · Cited by 20
The antecedents of salespeople's relational behaviors
Guo, L., & Ng, I. C. L. (2012) · Journal of Business and Industrial Marketing · doi:10.1108/08858621211236089 · Cited by 21
Exploring the Life-Cycle Model Applied to ‘Umbrella Constructs’: Destination Image as an Example
Rodrigues, A. I., Correia, A., & Kozak, M. (2012) · Tourism Recreation Research · doi:10.1080/02508281.2012.11081698 · Cited by 20
Exercises of power in marketing channel dyads: Power advantage versus power disadvantage
Zhuang, G., Herndon, N. C., & Zhou, N. (2006) · The International Review of Retail Distribution and Consumer Research · doi:10.1080/09593960500453344 · Cited by 20
Charton‐Vachet, F., & Lombart, C. (2014) · Recherche et Applications en Marketing (French Edition) · doi:10.1177/0767370114550123 · Cited by 20
The impact of the corporate identity mix on corporate reputation
Money, K. G., Rose, S. D., & Hillenbrand, C. (2010) · Journal of Brand Management · doi:10.1057/bm.2010.31 · Cited by 20
Consumer-company identification: development and validation of a scale
Hildebrand, D., Fernandes, D. V. D. H., Veloso, A. R., & Slongo, L. A. (2010) · BAR - Brazilian Administration Review · doi:10.1590/s1807-76922010000300005 · Cited by 21
Warth, J., Kaiser, G. M., & Kügler, M. (2011) · Journal of the Association for Information Systems · Cited by 20
Consumer evaluations on brand extensions: B2B brands extended into B2C markets
Burnaz, Ş., & Bilgin, P. (2011) · Journal of Product & Brand Management · doi:10.1108/10610421111148289 · Cited by 20
The Influence of Partner Knowledge Complementarities on the Effectiveness of IT Outsourcing
Kim, K. K., Shin, H. K., & Lee, M. H. (2010) · Journal of Organizational Computing and Electronic Commerce · doi:10.1080/10919392.2010.494519 · Cited by 20
The quays in salford: an analysis of visitor perceptions, satisfaction and behavioural intention
Craggs, R., & Schofield, P. (2011) · International Journal of Tourism Research · doi:10.1002/jtr.831 · Cited by 20
3. CORPORATE GOVERNANCE AND FINANCIAL REPORTING QUALITY: A STUDY OF NIGERIAN MONEY DEPOSIT BANKS
Li, L. J., Shirazi, S., Shekari, H., et al. (2011) · international journal of research in computer application & management · Cited by 20
Aesthetic technology: scale development and measurement
Swilley, E. (2012) · International Journal of Technology Marketing · doi:10.1504/ijtmkt.2012.048119 · Cited by 20
Untangling the brand name from the branded entity
Round, G., & Roper, S. (2015) · European Journal of Marketing · doi:10.1108/ejm-09-2014-0541 · Cited by 20
Ayala, A. H., & González-Campo, C. H. (2015) · Journal of Globalization Competitiveness and Governability · doi:10.3232/gcg.2015.v9.n2.01 · Cited by 20
Durvasula, S., & Lysonski, S. J. (2016) · Journal of Global Marketing · doi:10.1080/08911762.2016.1138564 · Cited by 20
Lake-Destination Image Attributes: Content Analysis of Text and Pictures
Rodrigues, A. I., Correia, A., Kozak, M., et al. (2015) · Emerald Group Publishing Limited eBooks · doi:10.1108/s1871-317320150000010022 · Cited by 20
Lanza, A. B. D. R., Álvarez, L. S., Vázquez, A. S., & Vázquez‐Casielles, R. (2016) · SpringerPlus · doi:10.1186/s40064-016-3086-4 · Cited by 26
Embracing online education: exploring options for success
Robinson, L. (2016) · Journal of Marketing for HIGHER EDUCATION · doi:10.1080/08841241.2016.1261978 · Cited by 21
Enviropreneurial orientation in SME supply chains: construct measurement development
Namagembe, S., Ryan, S., & Sridham, R. (2017) · World Journal of Entrepreneurship Management and Sustainable Development · doi:10.1108/wjemsd-08-2016-0036 · Cited by 20
Antecedent factors of consumer attitudes toward SMS, E-mail and social media for advertising
Noprisson, H., Husin, N., Zulkarnaim, N., et al. (2016) · International Conference on Advanced Computer Science and Information Systems · doi:10.1109/icacsis.2016.7872742 · Cited by 20
Perception, Attitudes, Intentions, Decisions and Actual Behavior
Fischer, A. R. H. (2017) · Springer eBooks · doi:10.1007/978-3-319-50530-5_17 · Cited by 20
Managing online creativity for improving innovation performance
Tien, W.-P., & Cheng, C. C. J. (2017) · Internet Research · doi:10.1108/intr-08-2016-0237 · Cited by 20
Tarka, P. (2017) · Management Decision · doi:10.1108/md-04-2016-0234 · Cited by 20
Stuck like glue: the formation and consequences of brand attachments among salespeople
Gillespie, E. A., & Noble, S. M. (2017) · Journal of Personal Selling and Sales Management · doi:10.1080/08853134.2017.1348235 · Cited by 24
Desarrollo del turismo rural integrado desde la perspectiva de los residentes: modelo propuesto
(España), U. D. Z., & Navarro, M. M. (2017) · PASOS Revista de Turismo y Patrimonio Cultural · doi:10.25145/j.pasos.2017.15.057 · Cited by 20
Nilwala, N., Gunawardana, K. D., & Fernando, R. L. S. (2017) · International Journal of Management and Sustainability · doi:10.18488/journal.11/2017.64.63.74 · Cited by 20
A measurement scale of corporate social responsibility in gambling industry
Luo, J. M. (2018) · Journal of Quality Assurance in Hospitality & Tourism · doi:10.1080/1528008x.2018.1431588 · Cited by 20
Towards measuring internal crisis communication
Adamu, A. A., Mohamad, B., & Rahman, N. A. B. A. (2018) · Journal of Asian Pacific Communication · doi:10.1075/japc.00006.ada · Cited by 25
Why do I conform to your ideas?
Qu, Y., Wu, W., Tang, F., Si, H., & Xia, Y. (2018) · Chinese Management Studies · doi:10.1108/cms-03-2017-0056 · Cited by 21
An Ideology of IT Occupational Culture
Jacks, T., Palvia, P., Iyer, L., et al. (2018) · ACM SIGMIS Database the DATABASE for Advances in Information Systems · doi:10.1145/3184444.3184451 · Cited by 20
Whyte, L. J., Packer, J., & Ballantyne, R. (2018) · Tourism Recreation Research · doi:10.1080/02508281.2018.1470148 · Cited by 20
Chinese cigar tourists to Cuba: A motivation-based segmentation
Ying, T., Wei, W., Wen, J., et al. (2018) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2018.07.003 · Cited by 20
The dimensions of the learning organization questionnaire (DLOQ)
Chai, D. S., & Dirani, K. M. (2018) · The Learning Organization · doi:10.1108/tlo-03-2016-0017 · Cited by 20
The performance implications of the strategy–business model fit
Chereau, P., & Meschi, P. (2018) · Journal of Small Business and Enterprise Development · doi:10.1108/jsbed-04-2018-0122 · Cited by 21
Kuo, K.-M., Chen, Y. C., Talley, P. C., & Huang, C. (2018) · BMC Medical Informatics and Decision Making · doi:10.1186/s12911-018-0722-7 · Cited by 20
Measuring the innovation capability of micro enterprises in India
Raghuvanshi, J., Agrawal, R., & Ghosh, P. K. (2019) · Benchmarking An International Journal · doi:10.1108/bij-08-2018-0229 · Cited by 20
A comparison of scale attributes between interval-valued and semantic differential scales
Themistocleous, C., Pagiaslis, A. P., Smith, A., & Wagner, C. (2019) · International Journal of Market Research · doi:10.1177/1470785319831227 · Cited by 21
Service quality in a post-crisis context: emotional effects and behaviours
Arguello, M. I., Monferrer, D., & Estrada, M. M. (2019) · International Journal of Bank Marketing · doi:10.1108/ijbm-02-2019-0045 · Cited by 20
Impact of cashback usage restriction exemption on travel booking: a goal-directed approach
Vishwakarma, P., Mukherjee, S., & Datta, B. (2019) · Tourism Recreation Research · doi:10.1080/02508281.2019.1683687 · Cited by 21
Amin, H. (2020) · Journal of Islamic accounting and business research · doi:10.1108/jiabr-07-2018-0110 · Cited by 20
Raza, S. A., Yousufi, S. Q., Rafi, S. M. T., & Javaid, S. T. (2020) · Journal of Education & Social Sciences · doi:10.20547/jess0812008101 · Cited by 20
Counterfeit Proneness: Conceptualization and Scale Development
Sharma, P. (2009) · eSpace (Curtin University) · Cited by 20
Investigating the motivations and constraints of Chinese peer-to-peer accommodation hosts
Li, S., Fong, L. H. N., Zhang, C. X., & Chen, M. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-06-2020-0551 · Cited by 20
Examining institutional effects on B2B relationships through the lens of transitioning economies
Barry, J. M., Graça, S. S., Khare, V. P., & Yurova, Y. V. (2021) · Industrial Marketing Management · doi:10.1016/j.indmarman.2020.09.012 · Cited by 22
Su, W. (2021) · International Journal for Applied Information Management · doi:10.47738/ijaim.v1i4.20 · Cited by 20
Financial Capability in Low- and Middle-Income Countries : Measurement and Evaluation
Mulaj, F., Holzmann, R., & Perotti, V. (2013) · World Bank, Washington, DC eBooks · doi:10.1596/16293 · Cited by 21
Study abroad information in the new media
Teng, S., Khong, K. W., & Chong, A. Y. (2015) · Journal of Marketing for HIGHER EDUCATION · doi:10.1080/08841241.2015.1079086 · Cited by 21
Donoho, C. L., Herché, J., & Swenson, M. J. (2003) · Marketing Education Review · doi:10.1080/10528008.2003.11488840 · Cited by 20
Antecedents to managerial trust and sales control in Malaysian salesforce
Mallin, M. L., Asree, S., Koh, A. C., & Hu, M. Y. (2010) · International Business Review · doi:10.1016/j.ibusrev.2009.12.009 · Cited by 20
Evaluating proactive behavior in lodging revenue management
Beck, J. A., Cha, J., Kim, S. H., & Knutson, B. J. (2014) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-08-2013-0351 · Cited by 22
Dullayaphut, P., & Untachai, S. (2013) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2013.08.481 · Cited by 20
Triangulation Research to Inform Corporate Reputation Theory and Practice
Lloyd, S. (2011) · Corporate Reputation Review · doi:10.1057/crr.2011.16 · Cited by 20
Developing a Value-Based Measure of Market Orientation in an Interactive Service Relationship
Chen, S., & Quester, P. G. (2005) · Journal of Marketing Management · doi:10.1362/026725705774538408 · Cited by 21
Exploring maintenance strategies in Chinese product manufacturing companies
Gebauer, H., Pützr, F., Fischer, T., et al. (2008) · Management Research News · doi:10.1108/01409170810920648 · Cited by 20
Cegarra‐Navarro, J., & Sánchez-Polo, M. T. (2008) · Service Industries Journal · doi:10.1080/02642060802188031 · Cited by 20
Consumers' Online Information Search: Gen Yers' Finding Needles in the Internet Haystack
Maity, M., Hsu, M. K., & Pelton, L. E. (2012) · Journal of Marketing Channels · doi:10.1080/1046669x.2012.635370 · Cited by 20
Consumer Tendency to Regret: Validation of a Measurement Scale
Delacroix, É., & Jourdan, P. (2007) · Recherche et Applications en Marketing (English Edition) · doi:10.1177/205157070702200102 · Cited by 20
Les lead-users en marketing : Interrogations et nouvelles contributions psychométriques
Vernette, É., Béji‐Bécheur, A., Gollety, M., & Hamdi‐Kidar, L. (2013) · Recherche et Applications en Marketing (French Edition) · doi:10.1177/0767370113500171 · Cited by 20
Online consumer loyalty: Why e-tailers should seek a high-profile leadership position
Tsai, H.-T., & Huang, H. (2009) · Computers in Human Behavior · doi:10.1016/j.chb.2009.05.008 · Cited by 20
Atchariyachanvanich, K., Okada, H., & Sonehara, N. (2008) · IPSJ Digital Courier · doi:10.2197/ipsjdc.4.91 · Cited by 20
Musical intelligence: explication, measurement, and implications for consumer behavior
Krishnan, V., Machleit, K. A., Kellaris, J. J., et al. (2014) · Journal of Consumer Marketing · doi:10.1108/jcm-01-2014-0843 · Cited by 20
Norwegian Internet Shopping Sites: An Application & Extension of the Technology Acceptance Model
Savitskie, K., Royne, M. B., Persinger, E. S., et al. (2007) · Journal of Global Information Technology Management · doi:10.1080/1097198x.2007.10856455 · Cited by 20
Teste de um modelo teórico sobre o valor percebido do preço de um produto
Toni, D. D., & Mazzon, J. A. (2014) · Revista de Administração · doi:10.5700/rausp1167 · Cited by 20
The Cross-Cultural Evolution of the Subordinate Influence Ethics Measure
Ralston, D. A., & Pearson, A. W. (2010) · Journal of Business Ethics · doi:10.1007/s10551-010-0457-6 · Cited by 20
How Does Technological Regime Affect Performance of Technology Development Projects?
Song, M., Hooshangi, S., Zhao, Y. L., & Halman, J. I. M. (2014) · Journal of Product Innovation Management · doi:10.1111/jpim.12192 · Cited by 20
The effect of website quality on consumer emotional states and repurchases intention
Hsu, H.-Y., & Tsou, H. (2011) · AFRICAN JOURNAL OF BUSINESS MANAGEMENT · doi:10.5897/ajbm10.1573 · Cited by 20
Determinants of Enterprise 2.0 adoption: A value-based adoption model approach
Lin, T., Lee, C.-K., & Lin, J. C. (2010) · International Conference on Information Society · doi:10.1109/i-society16502.2010.6018756 · Cited by 20
Fontaine, R., & Pilote, C. (2011) · Cited by 20
Lu, C.-C., Cheng, T., & Huang, S.-J. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2015.1084974 · Cited by 20
SAS4: Validation of a Four-Item Measure of Worry and Rumination
Smith, K. J., Everly, G. S., & Haight, G. T. (2012) · Advances in accounting behavioral research · doi:10.1108/s1475-1488(2012)0000015009 · Cited by 21
Ramsey, J. R., Barakat, L. L., & Cretoiu, S. L. (2013) · Transnational corporations · doi:10.18356/8e2c91ba-en · Cited by 20
A Test of Four Service Quality Measurement Scales: The Case of the Australian Advertising Industry
Quester, P. G., Romaniuk, S., & Wilkinson, J. (2015) · Developments in marketing science: proceedings of the Academy of Marketing Science · doi:10.1007/978-3-319-17311-5_54 · Cited by 20
Guidelines on writing a first quantitative academic article
Kotzé, T. (2007) · Cited by 20
Dominance of agility in tourism value chains: evidence from India
Mandal, S., Korasiga, V. R., & Das, P. (2017) · Tourism Review · doi:10.1108/tr-11-2016-0048 · Cited by 22
Consumers’ online privacy concerns: causes and effects
Bandyopadhyay, S. (2012) · DOAJ (DOAJ: Directory of Open Access Journals) · Cited by 20
A scale for restaurant customers’ healthy menu choices: individual and environmental factors
Jeong, E., Jang, S. S., Behnke, C., Anderson, J., & Day, J. (2018) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-06-2017-0377 · Cited by 21
Yang, Z., Floyd, K., & Tanner, J. F. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.06.006 · Cited by 20
Factors Influencing Smartphone Adoption: A Study in the Indian Bottom of the Pyramid Context
Baishya, K., & Samalia, H. V. (2019) · Global Business Review · doi:10.1177/0972150919856961 · Cited by 20
Assessing the psychometric properties of cultural intelligence scale among Indian employees
Ruparel, N., Choubisa, R., Sharma, K., et al. (2020) · Current Psychology · doi:10.1007/s12144-020-00814-0 · Cited by 20
The Impact of a Salesperson's In-House Conflicts and Influence Attempts on Buyer Commitment
Tellefsen, T., & Eyuboglu, N. (2002) · Journal of Personal Selling and Sales Management · doi:10.1080/08853134.2002.10754304 · Cited by 20
Five Aspects of Tourism Image: A Review
Ko, D.-W., & Park, S.-H. (2000) · International Journal of Tourism Sciences · doi:10.1080/15980634.2000.11434520 · Cited by 22
Guilabert, M. B., & Donthu, N. (2006) · International Journal of Mass Customisation · doi:10.1504/ijmassc.2006.008620 · Cited by 20
Exploring export sales management practices in small- and medium-sized firms
Katsikea, E. S., & Morgan, R. E. (2002) · Industrial Marketing Management · doi:10.1016/s0019-8501(02)00249-3 · Cited by 20
Dimensions of Product Quality and Country-of-Origin Effects Research
Li, Z. G., & Dant, R. P. (1998) · Journal of International Consumer Marketing · doi:10.1300/j046v10n01_06 · Cited by 20
McNally, R. C., & Griffin, A. (2007) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0046-0 · Cited by 20
Deep Space Organometallic Chemistry
Petrie, S. (2003) · Australian Journal of Chemistry · doi:10.1071/ch03006 · Cited by 20
Simpson, J. T., & Paul, C. (1994) · Marketing Letters · doi:10.1007/bf00994105 · Cited by 20
Similarity and Precedent in Tax Authority Judgment
Davis, J. S., & Mason, J. D. (2003) · Journal of the American Taxation Association · doi:10.2308/jata.2003.25.1.53 · Cited by 20
Managing service quality: applying utility theory in the prioritization of service attributes
Li, Y. N., Tan, K. C., & Xie, M. (2003) · International Journal of Quality & Reliability Management · doi:10.1108/02656710310468579 · Cited by 21
Developing a Standard Scale of Relationship Value in Business Markets
Ulaga, W., & Eggert, A. (2001) · Cited by 20
A Generation X Scale: Creation and Validation
Manolis, C., Levin, A. M., & Dahlstrom, R. F. (1997) · Educational and Psychological Measurement · doi:10.1177/0013164497057004011 · Cited by 20
Market Orientation in Markets for Technology - Evidence from Biotechnology VenturesPreprint
Renko, M. (2009) · SSRN Electronic Journal · doi:10.2139/ssrn.1344724 · Cited by 19
Jago, L. (1997) · Victoria University Research Repository (Victoria University) · Cited by 20
Carr, N. A. (2014) · K-State Research Exchange (Kansas State University) · Cited by 20
Measuring Perceived Quality of Training in the Hospitality Industry
Clemenz, C. E. (2001) · VTechWorks (Virginia Tech) · Cited by 20
The Role of Openness and Entrepreneurial Curiosity in Company's Growth
Jeraj, M., Marič, M., Todorović, I., Čudanov, M., & Komazec, S. (2015) · University of Maribor digital library (University of Maribor) · Cited by 20
Exploring consumers' fit perceptions and satisfaction with apparel fit in general
Shin, E. (2013) · doi:10.31274/etd-180810-3336 · Cited by 20
Amani, D. (2024) · International Journal of Hospitality & Tourism Administration · doi:10.1080/15256480.2024.2332990 · Cited by 21
Drivers and outcomes of airline passenger satisfaction: A Meta-analysis
Eshaghi, M. S., Afshardoost, M., Lohmann, G., et al. (2024) · Journal of the Air Transport Research Society · doi:10.1016/j.jatrs.2024.100034 · Cited by 19
Metadata
- Authors
- Churchill, G. A.
- Affiliations
- University of Wisconsin–Madison (US)
- Corresponding author
- Churchill, Gilbert A.
- Venue
- Journal of Marketing Research
- Publisher
- SAGE Publications
- Published
- 1979-02
- Volume
- 16
- Issue
- 1
- Pages
- 64-73
- ISSN
- 0022-2437 (ISSN-L)
- 1547-7193
- OpenAlex
- W1991623719
- Semantic Scholar
- d636f05c5febe7b9f879d444d16e14d599401eeb
- Cited by
- 16,549
- References
- 22
- Citations by year
- 2026: 538 · 2025: 581 · 2024: 628 · 2023: 668 · 2022: 737 · 2021: 755 · 2020: 702 · 2019: 774 · 2018: 716 · 2017: 706 · 2016: 743 · 2015: 783 · 2014: 809 · 2013: 806 · 2012: 759
- FWCI
- 10.26
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Marketing Research (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Management Science and Operations Research › Psychometric Methodologies and Testing
- Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
- Social Sciences › Business, Management and Accounting › Strategy and Management › Business Strategies and Management Research
- Keywords
- measurement, construct measurement, marketing theory, marketing practice
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review