The DOI matches its Crossref record; 17 of the 17 references it cites were found in a registry or an index.
Experience Value Cocreation on Destination Online Platforms
Open accessAbstract
Technology is critical for facilitating the experience value cocreation process in tourism. Online platforms in particular enable consumers to develop realistic expectations and to cocreate their experiences. Limited empirical research has been done to investigate the experience value cocreation process, especially in tourism. This study fills this gap by proposing a cognition–emotion–behavior model. A scenario experiment approach is used to investigate the experience value cocreation process on destination online platforms in the pretravel stage. Structural equation modeling analysis shows that online platform experience significantly affects the destination emotional experience. This, in turn, has significant effects on the five dimensions of destination engagement intention. The mediating effect of destination emotional experience on the relationship between online platform experience and destination engagement intention is supported. These findings contribute to a better understanding of the experience value cocreation process and theoretical and managerial implications are proposed.
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Cites
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BackgroundSelf-citationManaging the co-creation of value
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The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective
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Cited by
Rather, R. A., Hollebeek, L. D., & Rasoolimanesh, S. M. (2022) · Journal of Travel Research · doi:10.1177/0047287521997572 · Cited by 289
Zhang, H., Zhang, X., Yang, Y., & Ma, J. (2024) · Journal of Sustainable Tourism · doi:10.1080/09669582.2023.2184314 · Cited by 71
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Metadata
- Authors
- Zhang, H., Gordon, S., Buhalis, D., & Ding, X.
- Venue
- Journal of Travel Research
- Publisher
- SAGE Publications
- Published
- 2017-10-15
- Volume
- 57
- Issue
- 8
- Pages
- 1093-1107
- ISSN
- 0047-2875 (ISSN-L)
- 1552-6763
- OpenAlex
- W2765957859
- Cited by
- 199
- References
- 17
- FWCI
- 27.95
- Type
- journal article
- Language
- en
- Open access
- green
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