The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty
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Citations
Cites
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Alternative Ways of Assessing Model Fit
Browne, M. W., & Cudeck, R. (1992) · Sociological Methods & Research · doi:10.1177/0049124192021002005 · Cited by 27,200
The Psychology of Survey Response
Tourangeau, R., Rips, L. J., & Rasinski, K. (2000) · doi:10.1017/cbo9780511819322 · Cited by 4,734
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
Mittal, V., & Kamakura, W. A. (2001) · Journal of Marketing Research · doi:10.1509/jmkr.38.1.131.18832 · Cited by 2,256
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
Szymanski, D. M., & Henard, D. H. (2001) · Journal of the Academy of Marketing Science · doi:10.1177/0092070301291002 · Cited by 2,002
Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice
Bitner, M. J., & Hubbert, A. R. (1994) · Service Quality: New Directions in Theory and Practice · doi:10.4135/9781452229102.n3 · Cited by 852
Cited by
Relationship quality as a predictor of B2B customer loyalty
Rauyruen, P., & Miller, K. E. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2005.11.006 · Cited by 1,123
Service quality, customer satisfaction, and behavioral intentions in the service factory
Olorunniwo, F., Hsu, M. K., & Udo, G. J. (2006) · Journal of Services Marketing · doi:10.1108/08876040610646581 · Cited by 608
Chen, S.-C., & Lin, C.-P. (2019) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2018.11.025 · Cited by 606
Zhang, M., Ren, C., Wang, G. A., & He, Z. (2018) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2018.02.002 · Cited by 370
Developing a Scale to Measure Customer Loyalty
Bobâlcă, C., Gătej(Bradu), C., & Ciobanu, O. (2012) · Procedia Economics and Finance · doi:10.1016/s2212-5671(12)00205-5 · Cited by 94
Metadata
- Authors
- Olsen, S. O.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2002-07-01
- Volume
- 30
- Issue
- 3
- Pages
- 240-249
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2064608319
- Cited by
- 777
- References
- 7
- FWCI
- 21.86
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty. https://app.cochat.ai/papers/10.1177/0092070302303005
- The paper
- Olsen, S. O. (2002). Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070302303005
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
