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The Nature and Determinants of Customer Expectations of Service
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(2014) · Cited by 5
Metadata
- Authors
- Zeithaml, V. A., Berry, L. L., & Parasuraman, A.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 1993-01-01
- Volume
- 21
- Issue
- 1
- Pages
- 1-12
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2120523603
- Cited by
- 2,663
- References
- 2
- FWCI
- 51.09
- Type
- journal article
- Language
- en
- Open access
- green
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
