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Cited by 888

The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.

Media Symbolism, Media Richness, and Media Choice in Organizations: A Symbolic Interactionist Perspective

Open access
TREVINO, LINDA KLEBE, LENGEL, ROBERT H., DAFT, RICHARD L.·1987·Communication Research
DOI 10.1177/009365087014005006
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Abstract

Symbolic interactionism is presented as a theoretical approach for understanding media choice processes during managerial communications. In an exploratory study, 65 managers from 11 organizations were interviewed about communication incidents involving face-to-face, telephone, electronic mail, and written media. Managers were asked the reasons they chose the particular medium. A content analysis of the reasons suggests that three factors influenced managers' media choices: (a) ambiguity of the message content and richness of the communication medium, (b) symbolic cues provided by the medium, and (c) situational determinants such as time and distance. The findings also indicated the diversity of media use in management communications, with face-to-face selected primarily for content and symbolic reasons, whereas telephone and electronic mail typically were chosen because of situational constraints.

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Metadata

Authors
TREVINO, L. K., LENGEL, R. H., & DAFT, R. L.
Venue
Communication Research
Publisher
SAGE Publications
Published
1987-10
Volume
14
Issue
5
Pages
553-574
ISSN
  • 0093-6502 (ISSN-L)
  • 1552-3810
DOI
10.1177/009365087014005006
OpenAlex
W2113795244
Cited by
888
References
2
FWCI
65.01
Type
journal article
Language
en
Open access
bronze

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

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