Information richness. A new approach to managerial behavior and organization design
Abstract
This paper introduces the concept of information richness, and proposes three models of information processing. The models describe (1) manager information behavior, (2) organizational mechanisms for coping with equivocality from the environment, and (3) organizational mechanisms for internal coordination. Concepts developed by Weick (1979) and Galbraith (1973) are integrated into two information tasks: equivocality reduction and the processing of a sufficient amount of information. The premise of this paper is that the accomplishment of these information tasks and the ultimate success of the organization are related to the balance of information richness used in the organization.
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Daft and Lengel's (1984) media richness theory holds that media differ in their capability to transmit information, with face-to-face communication being the richest medium.
“according to Daft and Lengel’s (1984) media richness theory, media Daft and Lengel (1984), mediums differ in their capability to transmit information with while face-to-face communication being the richest medium.”
From Impact of Synchronous and Asynchronous Settings of Online Teaching and Learning in Higher Education on Students' Learning Experience During COVID-19 (2021) · cites this paper as Daft and Lengel, 1984
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- Authors
- Daft, R. L., & Lengel, R. H.
- Affiliations
- Texas A&M University (US)
- Publisher
- Defense Technical Information Center
- Published
- 1983-05-01
- OpenAlex
- W1678916964
- Semantic Scholar
- aebced7c062997106dc3a180ccc6782639c23782
- Cited by
- 2,263
- References
- 0
- Citations by year
- 2026: 20 · 2025: 25 · 2024: 67 · 2023: 33 · 2022: 55 · 2021: 48 · 2020: 46 · 2019: 58 · 2018: 50 · 2017: 70 · 2016: 80 · 2015: 87 · 2014: 98 · 2013: 112 · 2012: 145
- Type
- report
- Language
- en
- Open access
- closed
- Locations
- Defense Technical Information Center (DTIC) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management Theory and Practice
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Keywords
- information richness, organizational design, internal coordination, information processing model, organizational mechanisms, organizational success
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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