The DOI matches its Crossref record; 109 of the 109 references it cites were found in a registry or an index.
When Voice Matters: A Multilevel Review of the Impact of Voice in Organizations
Abstract
The conventional wisdom is that voice leads to desirable outcomes for organizations. However, this is most certainly an oversimplification. Of the over 1,000 studies examining the impact of voice in organizations, the implications of voice vary by the level of the organization (individual, group, organization) as well as the outcome of interest (e.g., group harmony vs. job satisfaction). In this article, we draw from the diverse literatures examining the impact of voice to integrate the theoretical frameworks and empirical results for voice outcomes across organizational levels. To do so, we start with a discussion of the definition and development of voice as a construct, beginning with Hirschman’s seminal work on voice/exit/loyalty. We then review the theoretical frameworks within each level that explain the effect of voice on outcomes, highlight the role of mediating or moderating mechanisms, and discuss directions for future research. Finally, we emphasize emerging trends in the study of voice and suggest areas in which the various literatures may benefit from borrowing across fields and levels of interest to produce a more comprehensive, theoretically grounded, and cohesive body of work.
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Citations
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“…and increases individuals’ felt control over the processes that lead to outcomes (typically an instrumental concern), as well as because voice makes individuals feel like valued members of the organization (noninstrumental concerns typically couched in the “group-value model”; Lind & Tyler, 1988).”
BackgroundJustice at the millennium: A meta-analytic review of 25 years of organizational justice research.
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Cited by
Bolino, M. C., & Grant, A. M. (2016) · Academy of Management Annals · doi:10.5465/19416520.2016.1153260 · Cited by 682
Speaking up to prevent harm: A systematic review of the safety voice literature
Noort, M. C., Reader, T. W., & Gillespie, A. (2019) · Safety Science · doi:10.1016/j.ssci.2019.04.039 · Cited by 141
Liang, J., Shu, R., & Farh, C. I. C. (2019) · Journal of Organizational Behavior · doi:10.1002/job.2325 · Cited by 124
Amplifying Voice in Organizations
Bain, K., Kreps, T. A., Meikle, N. L., & Tenney, E. R. (2021) · Academy of Management Journal · doi:10.5465/amj.2018.0621 · Cited by 91
Voice More and Stay Longer: How Ethical Leaders Influence Employee Voice and Exit Intentions
Lam, L. W., Loi, R., Chan, K. W., & Liu, Y. (2016) · Business Ethics Quarterly · doi:10.1017/beq.2016.30 · Cited by 79
Metadata
- Authors
- Bashshur, M. R., & Oc, B.
- Venue
- Journal of Management
- Publisher
- SAGE Publications
- Published
- 2014-11-21
- Volume
- 41
- Issue
- 5
- Pages
- 1530-1554
- ISSN
- 0149-2063 (ISSN-L)
- 1557-1211
- OpenAlex
- W2009696436
- Cited by
- 358
- References
- 109
- FWCI
- 21.10
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
