The Bright Side of Being Prosocial at Work, and the Dark Side, Too: A Review and Agenda for Research on Other-Oriented Motives, Behavior, and Impact in Organizations

Bolino, Mark C.; Grant, Adam M.

doi:10.5465/19416520.2016.1153260

Cited by 682Job Satisfaction and Organizational BehaviorNonprofit Sector and VolunteeringEthics in Business and Education

The Bright Side of Being Prosocial at Work, and the Dark Side, Too: A Review and Agenda for Research on Other-Oriented Motives, Behavior, and Impact in Organizations

Bolino, Mark C., Grant, Adam M.·2016·Academy of Management Annals

DOI 10.5465/19416520.2016.1153260

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Abstract

More than a quarter century ago, organizational scholars began to explore the implications of prosociality in organizations. Three interrelated streams have emerged from this work, which focus on prosocial motives (the desire to benefit others or expend effort out of concern for others), prosocial behaviors (acts that promote/protect the welfare of individuals, groups, or organizations), and prosocial impact (the experience of making a positive difference in the lives of others through one's work). Prior studies have highlighted the importance of prosocial motives, behaviors, and impact, and have enhanced our understanding of each of them. However, there has been little effort to systematically review and integrate these related lines of work in a way that furthers our understanding of prosociality in organizations. In this article, we provide an overview of the current state of the literature, highlight key findings, identify major research themes, and address important controversies and debates. We call for an expanded view of prosocial behavior and a sharper focus on the costs and unintended consequences of prosocial phenomena. We conclude by suggesting a number of avenues for future research that will address unanswered questions and should provide a more complete understanding of prosociality in the workplace.

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Prosocial motives and behaviors are shared across ethical and servant leadership.
“These commonalities indicate that prosocial motives and behaviors (Bolino & Grant, 2016, for a review) are shared across ethical and servant leadership.”
From Taking Stock of Moral Approaches to Leadership: An Integrative Review of Ethical, Authentic, and Servant Leadership (2019) · cites this paper as Bolino & Grant, 2016

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The Risks and Rewards of Speaking Up: Managerial Responses to Employee Voice
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The Social Psychology of Prosocial Behavior
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Reversing the extraverted leadership advantage: The role of employee proactivity
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On Being Positive: Concerns and Counterpoints
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Self-interest and other-orientation in organizational behavior: Implications for job performance, prosocial behavior, and personal initiative.
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Doing the Job Well: An Investigation of Pro-Social Rule Breaking
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Well, I’m tired of tryin’! Organizational citizenship behavior and citizenship fatigue
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CEO servant leadership: Exploring executive characteristics and firm performance
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When Competence Is Irrelevant: The Role of Interpersonal Affect in Task-Related Ties
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Identity Orientations And Forms Of Social Exchange In Organizations
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Giving Time, Time After Time: Work Design and Sustained Employee Participation in Corporate Volunteering
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The psychological microfoundations of corporate social responsibility: A person‐centric systematic review
Gond, J., Akremi, A. E., Swaen, V., & Babu, N. (2017) · Journal of Organizational Behavior · doi:10.1002/job.2170 · Cited by 761 · see citing works
Taking Stock of Moral Approaches to Leadership: An Integrative Review of Ethical, Authentic, and Servant Leadership
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Motivational mechanisms of employee creativity: A meta-analytic examination and theoretical extension of the creativity literature
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Does gratitude enhance prosociality?: A meta-analytic review.
Lawrence, K., Tunney, R. J., & Ferguson, E. (2017) · Psychological Bulletin · doi:10.1037/bul0000103 · Cited by 419 · see citing works
Entrepreneurial motivation: A review of the literature and an agenda for future research
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Leadership Styles: A Comprehensive Assessment and Way Forward
Fischer, T., & Sitkin, S. B. (2023) · Academy of Management Annals · doi:10.5465/annals.2020.0340 · Cited by 303 · see citing works
Tell me if you can: time pressure, prosocial motivation, perspective taking, and knowledge hiding
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Ethical leadership: Mapping the terrain for concept cleanup and a future research agenda
Banks, G. C., Fischer, T., Gooty, J., & Stock, G. (2021) · The Leadership Quarterly · doi:10.1016/j.leaqua.2020.101471 · Cited by 260 · see citing works
Autonomy, Competence, Relatedness, and Beneficence: A Multicultural Comparison of the Four Pathways to Meaningful Work
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When Is More Uncertainty Better? A Model of Uncertainty Regulation and Effectiveness
Griffin, M. A., & Grote, G. (2020) · Academy of Management Review · doi:10.5465/amr.2018.0271 · Cited by 223 · see citing works
The benefits of receiving gratitude for helpers: A daily investigation of proactive and reactive helping at work.
Lee, H. W., Bradburn, J., Johnson, R. E., Lin, S., & Chang, C.-H. D. (2018) · Journal of Applied Psychology · doi:10.1037/apl0000346 · Cited by 214 · see citing works
Helping others or helping oneself? An episodic examination of the behavioral consequences of helping at work
Gabriel, A. S., Koopman, J., Rosen, C. C., & Johnson, R. E. (2017) · Personnel Psychology · doi:10.1111/peps.12229 · Cited by 198 · see citing works
A review of customer citizenship behaviors in the service context
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A Look Back and a Leap Forward: A Review and Synthesis of the Individual Work Performance Literature
Carpini, J. A., Parker, S. K., & Griffin, M. A. (2017) · Academy of Management Annals · doi:10.5465/annals.2015.0151 · Cited by 190 · see citing works
Factors affecting employee performance: a systematic literature review
Atatsi, E. A., Stoffers, J., & Kil, A. J. (2019) · Journal of Advances in Management Research · doi:10.1108/jamr-06-2018-0052 · Cited by 223 · see citing works
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Authors: Bolino, M. C., & Grant, A. M.
Affiliations: University of Pennsylvania (US)
ORCID: Bolino, Mark C.
Grant, Adam M.
Venue: Academy of Management Annals
Publisher: Academy of Management
Published: 2016-01
Volume: 10
Issue: 1
Pages: 599-670
ISSN: 1941-6067 (ISSN-L)
1941-6520
DOI: 10.5465/19416520.2016.1153260
OpenAlex: W4246718271
Cited by: 682
References: 336
Citations by year: 2026: 94 · 2025: 82 · 2024: 71 · 2023: 93 · 2022: 82 · 2021: 75 · 2020: 72 · 2019: 45 · 2018: 44 · 2017: 19 · 2016: 5
FWCI: 73.18
Type: journal article
Language: en
Open access: closed
Locations: Academy of Management Annals (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
Social Sciences › Sociology and Political Science › Nonprofit Sector and Volunteering
Social Sciences › Decision Sciences › Information Systems and Management › Ethics in Business and Education
Keywords: prosocial behavior, prosocial motivation, prosocial impact, unintended consequences, helping behavior, organizational behavior

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The Bright Side of Being Prosocial at Work, and the Dark Side, Too: A Review and Agenda for Research on Other-Oriented Motives, Behavior, and Impact in Organizations

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