Organizing and the process of sensemaking
Abstract
Sensemaking involves turning circumstances into a situation that is comprehended explicitly in words and that serves as a springboard into action. In this paper we take the position that the concept of sensemaking fills important gaps in organizational theory. The seemingly transient nature of sensemaking belies its central role in the determination of human behavior, whether people are acting in formal organizations or elsewhere. Sensemaking is central because it is the primary site where meanings materialize that inform and constrain identity and action. The purpose of this paper is to take stock of the concept of sensemaking. We do so by pinpointing central features of sensemaking, some of which have been explicated but neglected, some of which have been assumed but not made explicit, some of which have changed in significance over time, and some of which have been missing all along or have gone awry. We sense joint enthusiasm to restate sensemaking in ways that make it more future oriented, more action oriented, more macro, more closely tied to organizing, meshed more boldly with identity, more visible, more behaviorally defined, less sedentary and backward looking, more infused with emotion and with issues of sensegiving and persuasion. These key enhancements provide a foundation upon which to build future studies that can strengthen the sensemaking perspective.
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Talk occurs both early and late, as does action, and either one can be designated the starting point to the destination.
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From Timely hypocrisy? Hypocrisy temporalities in CSR communication (2020) · cites this paper as Weick, Sutcliffe and Obstfeld, 2005
Developing solutions in the face of crisis is always a combination of sensemaking and acting.
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In the more complex context within which organizations now operate, effective leadership is that which enables others to implement strategic and related changes.
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From What Does It Take to Implement Change Successfully? A Study of the Behaviors of Successful Change Leaders (2011) · cites this paper as Weick, Sutcliffe, & Obstfeld, 2005
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Zagalsky, A., Te'eni, D., Yahav, I., Schwartz, D. G., Silverman, G., Cohen, D., Mann, Y., & Lewinsky, D. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3479587 · Cited by 35 · see citing works
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Urquhart, C., Cheuk, B., Lam, L., & Snowden, D. (2025) · Journal of the Association for Information Science and Technology · doi:10.1002/asi.24866 · Cited by 35 · see citing works
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- Authors
- Weick, K. E., Sutcliffe, K. M., & Obstfeld, D.
- Affiliations
- University of Michigan (US)
- University of California, Irvine (US)
- Venue
- Organization Science
- Published
- 2005-08
- Volume
- 16
- Issue
- 4
- Pages
- 409-421
- ISSN
- 1047-7039 (ISSN-L)
- 1526-5455
- OpenAlex
- W2112665591
- Cited by
- 6,943
- References
- 78
- Citations by year
- 2026: 547 · 2025: 371 · 2024: 393 · 2023: 422 · 2022: 455 · 2021: 511 · 2020: 482 · 2019: 439 · 2018: 362 · 2017: 381 · 2016: 370 · 2015: 440 · 2014: 329 · 2013: 344 · 2012: 314
- FWCI
- 156.69
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Organization Science (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Appreciative Inquiry and Organizational Change
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Learning and Leadership
- Keywords
- sensemaking, organizing, meaning-making, identity, organizational behavior, sensegiving, persuasion, emotions in organizations, action orientation, macro perspective
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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