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The Effects of Physician Empathy on Patient Satisfaction and Compliance
Abstract
The present study attempted to develop new scales of patient-perceived, empathy-related constructs and to test a model of the relationships of physician empathy and related constructs to patient satisfaction and compliance. Five hundred fifty outpatients at a large university hospital in Korea were interviewed with the questionnaire. The data were analyzed using structural equation modeling. Patient-perceived physician empathy significantly influenced patient satisfaction and compliance via the mediating factors of information exchange, perceived expertise, inter-personal trust, and partnership. Improving physician empathic communication skills should increase patient satisfaction and compliance. Health providers who wish to improve patient satisfaction and compliance should first identify components of their empathic communication needing improvement and then try to refine their skills to better serve patients.
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“Many studies have documented the positive effect of provider empathy on patients, which include increased patient satisfaction, adherence, self-efficacy, perceptions of control, less emotional distress, and better outcomes.87–90”
From Reducing Racial Bias Among Health Care Providers: Lessons from Social-Cognitive Psychology (2007) · cites this paper as [89]
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Metadata
- Authors
- Kim, S. S., Kaplowitz, S., & Johnston, M. V.
- Affiliations
- Michigan State University (US)
- Kessler Institute for Rehabilitation (US)
- Venue
- Evaluation & the Health Professions
- Publisher
- SAGE Publications
- Published
- 2004-09
- Volume
- 27
- Issue
- 3
- Pages
- 237-251
- ISSN
- 0163-2787 (ISSN-L)
- 1552-3918
- OpenAlex
- W1963641458
- Cited by
- 1,063
- References
- 37
- Citations by year
- 2026: 30 · 2025: 95 · 2024: 85 · 2023: 61 · 2022: 118 · 2021: 76 · 2020: 90 · 2019: 74 · 2018: 51 · 2017: 54 · 2016: 54 · 2015: 40 · 2014: 51 · 2013: 38 · 2012: 34
- FWCI
- 5.63
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Evaluation & the Health Professions (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Keywords
- physician empathy, patient satisfaction, medication adherence, empathic communication, information sharing, perceived expertise, interpersonal trust, patient-provider partnership, scale development, outpatients
- MeSH terms
- Communication, Empathy, Humans, Korea, Patient Compliance, Physician-Patient Relations, Surveys and Questionnaires, Patient Satisfaction
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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