Cited by 1,063Empathy and Medical EducationPatient-Provider Communication in HealthcarePatient Satisfaction in Healthcare

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The Effects of Physician Empathy on Patient Satisfaction and Compliance

Kim, Sung Soo, Kaplowitz, Stan, Johnston, Mark V.·2004·Evaluation & the Health Professions

DOI 10.1177/0163278704267037

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Abstract

The present study attempted to develop new scales of patient-perceived, empathy-related constructs and to test a model of the relationships of physician empathy and related constructs to patient satisfaction and compliance. Five hundred fifty outpatients at a large university hospital in Korea were interviewed with the questionnaire. The data were analyzed using structural equation modeling. Patient-perceived physician empathy significantly influenced patient satisfaction and compliance via the mediating factors of information exchange, perceived expertise, inter-personal trust, and partnership. Improving physician empathic communication skills should increase patient satisfaction and compliance. Health providers who wish to improve patient satisfaction and compliance should first identify components of their empathic communication needing improvement and then try to refine their skills to better serve patients.

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Authors: Kim, S. S., Kaplowitz, S., & Johnston, M. V.
Affiliations: Michigan State University (US)
Kessler Institute for Rehabilitation (US)
ORCID: Kim, Sung Soo
Kaplowitz, Stan
Venue: Evaluation & the Health Professions
Publisher: SAGE Publications
Published: 2004-09
Volume: 27
Issue: 3
Pages: 237-251
ISSN: 0163-2787 (ISSN-L)
1552-3918
DOI: 10.1177/0163278704267037
OpenAlex: W1963641458
Cited by: 1,063
References: 37
Citations by year: 2026: 30 · 2025: 95 · 2024: 85 · 2023: 61 · 2022: 118 · 2021: 76 · 2020: 90 · 2019: 74 · 2018: 51 · 2017: 54 · 2016: 54 · 2015: 40 · 2014: 51 · 2013: 38 · 2012: 34
FWCI: 5.63
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Evaluation & the Health Professions (publishedVersion)
PubMed (publishedVersion)
Topics: Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
Keywords: physician empathy, patient satisfaction, medication adherence, empathic communication, information sharing, perceived expertise, interpersonal trust, patient-provider partnership, scale development, outpatients
MeSH terms: Communication, Empathy, Humans, Korea, Patient Compliance, Physician-Patient Relations, Surveys and Questionnaires, Patient Satisfaction

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The Effects of Physician Empathy on Patient Satisfaction and Compliance

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