The DOI matches its Crossref record; 93 of the 93 references it cites were found in a registry or an index.
Changing the Paradigm: Trust and its Role in Public Sector Organizations
Abstract
This article explores the feasibility of a trust-based organizational paradigm as a new model for public sector management. A conceptual model is developed from a literature review of more than 100 journal articles and books. The author proposes that participation in decision making, feedback from and to employees, and empowerment of employees lead to increased interpersonal trust (between supervisor and employee) in a public organization. The article further hypothesizes that these trust-building practices between supervisors and workers can lead to increased productivity and strengthened organizational commitment. The conceptual model is empirically tested using as a case study both structural equation modeling and data from a municipal government. The analysis demonstrates that the trust-based model is a viable paradigm for increasing interpersonal trust, organizational commitment, and productivity in the public sector.
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Cites
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Cited by
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002) · Journal of Vocational Behavior · doi:10.1006/jvbe.2001.1842 · Cited by 6,903
Trust in leadership: Meta-analytic findings and implications for research and practice.
Dirks, K. T., & Ferrin, D. L. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.4.611 · Cited by 3,550
Trust in Automation: Designing for Appropriate Reliance
Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605
Toward a theory of spiritual leadership
Fry, L. W. (2003) · The Leadership Quarterly · doi:10.1016/j.leaqua.2003.09.001 · Cited by 2,522
Hartley, J., Sørensen, E., & Torfing, J. (2013) · Public Administration Review · doi:10.1111/puar.12136 · Cited by 768
Metadata
- Authors
- Nyhan, R. C.
- Venue
- The American Review of Public Administration
- Publisher
- SAGE Publications
- Published
- 2000-03
- Volume
- 30
- Issue
- 1
- Pages
- 87-109
- ISSN
- 0275-0740 (ISSN-L)
- 1552-3357
- OpenAlex
- W2032018991
- Cited by
- 381
- References
- 93
- FWCI
- 15.95
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
