The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
Two Sides to Attitudinal Commitment: The Effect of Calculative and Loyalty Commitment on Enforcement Mechanisms in Distribution Channels
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Cites
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Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
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A Three-Component Model of Customer to Service Providers
Bansal, H. S., Irving, P. G., & Taylor, S. F. (2004) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304263332 · Cited by 934
Palmatier, R. W., Dant, R. P., & Grewal, D. (2007) · Journal of Marketing · doi:10.1509/jmkg.71.4.172 · Cited by 836
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Jones, M. A., Reynolds, K. E., Mothersbaugh, D. L., & Beatty, S. E. (2007) · Journal of Service Research · doi:10.1177/1094670507299382 · Cited by 446
Marketing research using single-item indicators in structural equation models
Petrescu, M. (2013) · Journal of Marketing Analytics · doi:10.1057/jma.2013.7 · Cited by 279
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Trust determinants and outcomes in global B2B services
Doney, P. M., Barry, J. M., & Abratt, R. (2007) · European Journal of Marketing · doi:10.1108/03090560710773363 · Cited by 256
Martínez-López, F. J., & Casillas, J. (2013) · Industrial Marketing Management · doi:10.1016/j.indmarman.2013.03.001 · Cited by 198
Geiger, I., Durand, A., Saab, S., Kleinaltenkamp, M., Baxter, R., & Lee, Y. (2012) · Industrial Marketing Management · doi:10.1016/j.indmarman.2011.11.013 · Cited by 131
The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence
Scheer, L. K., Miao, C. F., & Garrett, J. (2010) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-008-0129-6 · Cited by 127
A model of customer retention of dissatisfied business services customers
White, L., & Yanamandram, V. (2007) · Managing Service Quality: An International Journal · doi:10.1108/09604520710744317 · Cited by 99
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Metadata
- Authors
- Gilliland, D. I., & Bello, D. C.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2002-01-01
- Volume
- 30
- Issue
- 1
- Pages
- 24-43
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2102449345
- Cited by
- 570
- References
- 9
- FWCI
- 19.68
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
