The DOI matches its Crossref record; 56 of the 56 references it cites were found in a registry or an index.
Volunteering Versus Managerialism: Conflict Over Organizational Identity in Voluntary Associations
Abstract
This qualitative field study examines how volunteering and managerialism shape the organizational identity of six patient organizations from six different European countries. Volunteers represent a large part of the workforce in most voluntary associations. Even though the phenomenon of volunteering is becoming more and more important for organizations and society alike, so far it has only been studied at the individual level. The authors draw on the theoretical concept of dual organizational identities to describe the two differing collective self-descriptions that were present in the patient organizations. Drawing on 34 narrative interviews and focus groups, the authors document the differing perceptions of volunteers and paid staff about their organization’s identity and show how the conflicting dimensions— volunteer identity and managerial identity —result in intraorganizational conflict.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Lincoln, Y. S., Guba, E. G., & Pilotta, J. J. (1985) · International Journal of Intercultural Relations · doi:10.1016/0147-1767(85)90062-8 · Cited by 45,787
(1998) · Sage eBooks · Cited by 38,631
Gioia, D. A., Mehra, A., & Weick, K. E. (1996) · The Academy of Management Review · doi:10.2307/259169 · Cited by 15,614
Olson, M. (1965) · doi:10.4159/9780674041660 · Cited by 14,191
The Logic of Collective Action: Public Goods and the Theory of Groups.
Sufrin, S. C., & Olson, M. (1966) · Industrial and Labor Relations Review · doi:10.2307/2521228 · Cited by 11,518
Focus Groups as Qualitative Research
Morgan, D. (1997) · doi:10.4135/9781412984287 · Cited by 8,863
The critical incident technique.
Flanagan, J. C. (1954) · Psychological Bulletin · doi:10.1037/h0061470 · Cited by 8,191
(2007) · Encyclopedia of Industrial and Organizational Psychology · doi:10.4135/9781412952651.n55 · Cited by 5,287
le Coutre, W. (1953) · Das deutsche Kaufmannsbuch · doi:10.1007/978-3-663-13656-9_6 · Cited by 4,537
The Division of Labour in Society
Durkheim, E. (1984) · doi:10.1007/978-1-349-17729-5 · Cited by 4,006
Cited by
Nonprofit Organizations Becoming Business-Like: A Systematic Review
Maier, F., Meyer, M., & Steinbereithner, M. (2016) · Nonprofit and Voluntary Sector Quarterly · doi:10.1177/0899764014561796 · Cited by 594
Kassem, H. S., Aljuaid, M., Alotaibi, B. A., & Ghozy, R. (2020) · Sustainability · doi:10.3390/su12177178 · Cited by 30
What type of nonprofit organization is preferred in government contracting in China?
Dong, Q., & Lu, J. (2021) · International Review of Administrative Sciences · doi:10.1177/0020852319862347 · Cited by 23
Metadata
- Authors
- Kreutzer, K., & Jäger, U.
- Venue
- Nonprofit and Voluntary Sector Quarterly
- Publisher
- SAGE Publications
- Published
- 2010-05-21
- Volume
- 40
- Issue
- 4
- Pages
- 634-661
- ISSN
- 0094-0607 (ISSN-L)
- 0899-7640
- 1552-7395
- OpenAlex
- W1985542791
- Cited by
- 301
- References
- 56
- FWCI
- 32.35
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Volunteering Versus Managerialism: Conflict Over Organizational Identity in Voluntary Associations. https://app.cochat.ai/papers/10.1177/0899764010369386
- The paper
- Kreutzer, K., & Jäger, U. (2011). Volunteering Versus Managerialism: Conflict Over Organizational Identity in Voluntary Associations. Nonprofit and Voluntary Sector Quarterly. https://doi.org/10.1177/0899764010369386
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
