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Virtual Work Meetings During the COVID-19 Pandemic: The Good, Bad, and Ugly
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of using videoconferencing for work-related meetings during the COVID-19 pandemic. Using a text mining process and qualitative content analysis of 549 comments posted to a LinkedIn online discussion board, we identified six key themes; three were tied to camera and microphone issues, two involved eating and meeting management issues, and one dealt with work-from-home issues. These themes are discussed in relationship to media naturalness theory and meeting science. Because widespread use of videoconferencing will likely continue, we provide guidance for workplace policies/practices and suggest directions for future research.
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“These new spaces for collaboration are, however, often difficult to use and less satisfactory than face-to-face interactions, suggesting the need for more research on collaborative activities and on how to support them (Faidley 2018; Karl et al. 2022; Kemp and Grieve 2014; Singh et al. 2022; Waizenegger et al. 2020).”
From Creativity, Critical Thinking, Communication, and Collaboration: Assessment, Certification, and Promotion of 21st Century Skills for the Future of Work and Education (2023) · cites this paper as Karl et al. 2022
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Metadata
- Authors
- Karl, K. A., Peluchette, J. V., & Aghakhani, N.
- Affiliations
- University of Tennessee at Chattanooga (US)
- Lindenwood University (US)
- Corresponding author
- Karl, Katherine A.
- Venue
- Small Group Research
- Publisher
- SAGE Publications
- Published
- 2021-05-28
- Volume
- 53
- Issue
- 3
- Pages
- 343-365
- ISSN
- 1046-4964 (ISSN-L)
- 1552-8278
- PMC
- PMC8165498
- OpenAlex
- W3164723542
- Cited by
- 375
- References
- 42
- Citations by year
- 2026: 36 · 2025: 95 · 2024: 71 · 2023: 92 · 2022: 73 · 2021: 8
- FWCI
- 84.54
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- Small Group Research (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Keywords
- videoconferencing, virtual meetings, COVID-19 pandemic, remote work, meeting management, working from home, workplace policies
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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